nothing

We were attending a party in the hotel and stayed overnight. Food was excellent, and thankfully there’s still a place like this in Ireland , that has a proper chef who knows how to serve a decent meal reasonably priced.

Stayed in November 2022

not applicable

Friendly staff. Nice rooms. Good food.

Stayed in October 2022

the bedrooms and corridors could do with redecorating. Room servicing was ad hoc and disappointing

Good location in the centre of town, The Front bar and restaurant had a good menu and was good value. The service was good. The accessible bathroom was good.

Stayed in September 2022

All good

Staff very effeciend and friendly

Stayed in October 2022

Nothing

Everything

Stayed in September 2022

I booked with booking .com and ended paying 270euro for two nights...if I had rang them first i would have payed 100less...not happy 😡

Very comfortable and clean,great choice of breakfast and nice staff.

Stayed in September 2022

The bed very uncomfortable, the shower very basic

The rooms very basic ,the bed wasn't most comfortable..

Stayed in September 2022

The shower/shower curtain a bit iffy, other than that it was exactly what you would expect.

From the minute I walked in just felt totally at ease. Martina at the front desk a pleasure to deal with, a credit to the hotel. All the staff friendly and attentive though. Slap bang in the middle of town too, nowhere more than a couple of mins walk and free parking. Spot on....

Stayed in September 2022

Can't say I didn't like it ,but noticed sealant around bath had mould stain on it and bbits in bathroom werent tip top. Although great hot shower and good sized bathroom

Always warm and friendly atmosphere . Loved the food ( again)and nothing seemed too much trouble. Would and will stay here again. Lovely room

Stayed in September 2022

Breakfast very poor with no concessions for dietary requirements. Poor selection of non-cooked items. Hot water took forever to arrive at our room, close to half a bath of cold water. Surrounding area not well catered for with restaurants.

Friendly staff Evening meals were good

Stayed in September 2022

Food was absolutely amazing

Stayed in September 2022

Room grand.. breakfast delicious until I had to use the bar loo..maybe too early to be clean but 3 toilets I tried were not clean in bar area. Had a wheelchair and oxygen tank for my mum... struggled each time to get her in /out of property. Hotel guests assisted..no receptionist available. Large ramp at front door and at lift needs addressed for wheel chair user's...but that's just personal opinion.. trying to push a wheel chair through pull open and push open doors just a disaster..! ..Plus no walk in shower facilities for disabled as requested. Disabled can't climb into bath. Overall just there for one night and absolutely loved breakfast although no bowls or plates available for breakie at 920. Had to ask for cereal bowl...the ambiance about place was good....Makeover recommended... public loo's and have staff consider customer needs ( re assistance) and you would score highly.. just the simple things that matter...two of us and only 2 teabags for entire stay and just 2 tiny milk??? Loved it ..but just trying to help you improve. Yesterday, Sunday, I met like a mother and son team in reception...back after retreat in knock after 10pm and young girl....even tho Polite...not like the family run professionalism I encountered earlier. £140 for 1 night bed and breakfast is expensive and the Gateway frontage matched price but behind scenes didn't. I struggled with your customers on 5 occasions trying to manage my wheelchair/oxygen bound mum to get in /out of establishment...No staff to help.. Hopefully not to offend just honest constructive criticism.. thank you . Fiona. Definitely come back for food alone

Stayed in August 2022

The stairs up and down to car park was a little unkept and the door was locked to get in sometimes.

The food was excellent and plenty made available.

Stayed in August 2022

no air conditioning

very clean comfortable staff friendly breakfast good

Stayed in August 2022

Shower could of been more powerful

Good staff, clean and friendly

Stayed in May 2022

some of the rooms could do with updating Hotel reception and restaurant/ bar have had recent refurbishment.

Friendly accommodating staff, very good food, rooms clean and comfortable. In centre of swinford with parking outside

Stayed in July 2022

nothing

Friendly accommodating staff, made us feel at home, nothing too much trouble .

Stayed in July 2022

car parking could be better

very central for our needs

Stayed in May 2022

Not a great choice of cerea fruit l or yogurts for breakfast

Nice hotel

Stayed in April 2022

After a warm welcome at reception, we settled down to an excellent evening meal which we had requested and confirmed , by asking on the booking-dot-com messaging box. The car was parked right outside the Hotel and the chef went the extra mile by coming in early so that we could breakfast before catching an early flight from Knock. The room was large and comfortable, with plug sockets either side of the bed for charging phones, and a desk big enough for emails and facebook posts.. the night before.

Stayed in April 2025

The breakfast was excellent, and Anita was wonderful. Also, when the room was cold, a staff member immediately helped solve the issue.

Stayed in April 2025

Hotel was far from the perfect venue,was very dated and dull and dreary. Had booked a double/twin room for 2 people on arrival was told that the room was only for 1 person,had no options only too pay 40 euros before they would let us check in, no phone in the room for visitors looking for us the lady on reception on departure day was quite rude to my cousin who came to say goodbye to us and told her to wait outside as we had not checked out yet. Pair of binoculars would have been needed to watch tv as it was so small

Stayed in April 2025

Up in castlebar for connacht v munster stayed in gateway hotel, really nice hotel and staff were outstanding

Stayed in March 2025

Disappointing. Had to wait 45min for breakfast, shower not working properly, no lock on toilet door. Wash basin blocked,

Stayed in March 2025

Nothing

I'd recommend this hotel to anyone. The staff in particular stood out. All outstanding, couldn't do enough for u. The food and atmosphere of the place were also top class.

Stayed in March 2025