We will need to improve cleanliness

Stayed in December 2024

The checkout process can be improved , Instead of sharing bills via whatsapp , Please share via email as soon as checkout done .

The person who did room cleaning and maintenance was super helpful and have shown great hospitality . Big thanks to him .

Stayed in January 2025

Central location, good, neat clean hotel

Stayed in January 2025

Property could have Smart TV

Stayed in December 2024

We have been 3 times at this hotel now but it is losing a bit of its charm. It could do with a modern upgrade. Also the bathroom was not completely clean and everything felt a bit moldy in the room.

Staff in the restaurant is amazing! Especially the ones from Mizoram were real gems 😍

Stayed in December 2024

Since the main road is under huge construction, it's highly dangerous for us to get across the street. Pure mayhem.

Homely. Staff not too inquisitive. Buffet has excellent and taste bud matching items. Bar is cozy. Broken air con was immediately tended to.

Stayed in November 2024

Gaul smells from carpet outside the room until the lift

Reasonable tariff

Stayed in October 2024

There are quite a few things that I noticed in just a day that I stayed there: 1. The staff in general seemed a bit stressed and pre-occupied, the warmth and hospitality seemed lacking. There was a lady at the front desk who would not make eye contact or enquire what I wanted when I stood in front of her for 5 mins. She was very busy directing the staff and would not even greet anyone. 2. I had lunch at the restaurant and they forgot to add some items to the bill that I paid. They were then continuously calling my room to make sure they get my signatures despite me assuring them that I would sign on my way out. It was very awkward that I was being chased for a mistake that I did not commit. 3. We reached early around 1:15 pm, with the check-in time at 2 pm, so understandably the staff said they would need time to get the room ready. However when we had lunch and went back around 3 pm, they took close to 30 mins to just get the check-in processed (there was no one else at the counter). They hurried up only after follow ups 4. When we were having lunch at the restaurant, the waiter straight off the bat says it will take 35 mins for orders to arrive. While I do appreciate the transparency, it would be nice to get some recommendations or offer something while we wait. It almost seemed as if he was checking if we still want to eat there, which is not the message you want to send to prospective customers.

Did not have breakfast during my stay. Overall the location was good, very close to key places where I was intending to visit. The facilities were good, room was well equipped too.

Stayed in October 2024

Some staffs I noticed more than twice, they say they'll check and return back to you on your room phone. But eventually they don't, after enough waiting we have to call again to know they already have the answer in tongue tip but not informed. That was really bad customer service tbh.

Stayed in October 2024

For some reason my visa or mastercard were not accepted as a means of payment at the hotel during checkin.

Stayed in August 2024

Cleanliness and detailing as there was extremely dusty near shoe rack. For breakfast there was typical menu. The flavoured yogurt was horrible

Facility.room size

Stayed in August 2024

Need to be more clean

Staff was good

Stayed in July 2024

I like it

Staffs are good

Stayed in August 2024

Asked them to share the invoice copy through WhatsApp but they didn't.

Location and Room space

Stayed in August 2024

check in and check out took a long time. Had to wait for more than 20-30 min after a hectic day. Food is unreasonably expensive.

It was a wonderful stay and a great experience.

Stayed in July 2024

No complementary breakfast in our booking 😢 Not get extra key on first day have to wait for staff to access lift No air freshener in bathroom Bathroom door made noises More mosquitoes Staffs didn't provide 30 mins delay checkout after coming down then they allowed to go again to room 🙄

Hotel is at main location House keeping was good

Stayed in July 2024

Checking in

Comfort

Stayed in July 2024

One of the elevator wasn’t working from last 3 days, only one elevator was available.

Bar was good in term of value for money but food service was very poor.

Stayed in June 2024

More breakfast option.

Quality of food & varieties not as per expectation.

Stayed in June 2024

Response

Response was not prompt

Stayed in May 2024

Food

swimming pool

Stayed in May 2024

Bathrooms are older and could be descaled better. Also the bath towels were really old and could be upgraded.

The location was central and suited our needs very well.

Stayed in May 2024

Food

Location is excellent but breakfast poor menu with rookie cooking.

Stayed in April 2024

Staff could be better trained as the front desk staff were not very professional or knowledgeable about hotel policies.

Great room and hotel facilities

Stayed in March 2024