Nice place. Friendly staff. Good amenities spa, pool, pub next door. Close to a train station and bus station to venture around. Convenient stores close by. Rooms smaller than the other places we’ve stayed in Japan. Have to climb over the other person to get out of bed.

Stayed in April 2025

Great location, nice breakfast, nice onsen.

Stayed in April 2025

Poor check in experience. We arrived 30 mins before check in and staff seemed confused about why we were there. They didn’t do any early passport checks etc (like most other hotels in Japan and globally) so when we went to check in at 3pm there was a large and slow line of people. The air con is centralised so you can’t alter the temperature in the room, we found it very hot and had to leave the window open to get it to a reasonable temperature.

Quiet location, a 200m walk from the nearest train station.

Stayed in April 2025

Excellent breakfast with a great choice. Location was also good. In a room you have everything what you need

Stayed in March 2025

The rooms and bathroom were quite small and it was quite hot in the room as there is no cooling to control.

Check in was very easy and the staff were very friendly and helpful. The luggage storage under the bed was very useful.

Stayed in March 2025

The Spa and wellness center are excellent, I so love it! The experience of hotel is great!

Stayed in March 2025

A safe would have been useful in a chain hotel like this. In such a small room, they should not have bothered with a desk but instead had some hanging space.

The room was small but was the same size as the bigger double I had stayed in earlier in the week. It was clean. The hotel is reasonably well located and the luggage storage is very useful. The breakfast is particularly a highlight for me.

Stayed in March 2025

We paid for the slightly larger double room but it could not have been smaller. We questioned whether we had been given the right room and they said yes, but when we returned to a small double for one night at the end of the trip we were given exactly the same size room. There were no complementary drinks or niceties.

The breakfast was really good and the staff were really helpful in giving food advice as I have allergies. The luggage storage was useful and efficient. The location was not amazing but was good enough as it was near enough to some good areas and really close to the station.

Stayed in March 2025

Room was a bit small but probably standard for the location

Great location and helpful staff and clean facilities!

Stayed in February 2025

No control over temperature in the room. It was uncomfortably warm

Breakfast

Stayed in March 2025

No temperature control within the rooms so we had to leave windows open to sleep comfortably at night. Just hot with thick comforters they provide.

Great location right by the train station. Located between Shibuya and Shinjuku. Daily change of towels.

Stayed in March 2025

Excellent staff, breakfast and hotel accommodations. Was right in the heart of shinjuku and was accessible to everything we needed!

Stayed in March 2025

The location was slightly out from the centre but it's okay just 20 mins walk. Wish they had a wardrobe though

The breakfast was very good, nice variety but shame they run out of English breakfast tea on the 2nd day. The spa was a bonus to have and free!

Stayed in March 2025

The only issue is Hotel’s central heating and cooling system. Rooms have no individual thermostats. The first two nights of my stay were really cold, I had to request additional duvets. It is not so pleasant coming to a cold room after spending all day outside in the low temperatures. Even on-site onsen did not help.

I chose this location for proximity to “LOVE” sculpture since two my tours with Viator started there, only 15 minutes of pleasant walk thru the neighborhood. Although the room was really small it had all the amenities one needed during the stay. And a great view. Not all the staff speak English (and not so friendly, or I should say reserved in conversation) but thankfully to translation app, communications were performed to mutual satisfaction. Breakfast was delicious, for everyone’s taste. Western and Japanese style. The wait staff was amazing. Fantastic miso soup. Great quality of the coffee and teas. Great experience at the onsen on site.

Stayed in February 2025

Bathrooms are small

Next to subway, lots of restaurants and convenient stores, quiet part of city

Stayed in March 2025

The room are tiny and we had a to put our suitcases underneath the bed. the bed was again the wall so one has to climb over the other to go to the bathroom during the night! There is no a/c, the hotel decides on the temperature so we slept with the window open.

The hotel is clean and well located near a metro line.

Stayed in March 2025

Very well organised and able to leave my bags at hotel as arrived early morning. Also had late departure and again allowed to leave my bags.

Stayed in March 2025

Room was small - but well supplied and clean. So not something I didn't like but just for context.

The location of the hotel was fantastic! I was there for the Tokyo marathon and thus it was close to the start (walking distance) as well as close to lots of shops for food and supplies. We also did a Mount Fuji tour on the day after the marathon and the hotel was close to the pick up point for the tour which was very convenient.

Stayed in March 2025

Couldn't adjust the air conditioner (Central air)

Location is great

Stayed in March 2025

Not being able to control the temperature in the room, it was too cold when going to bed but the heating kicked in over night and woke up too hot. It's quite a distance from Shinjuku City, not walkable, so not many places to eat in the direct area.

All the staff were friendly, polite, helpful. The facilities were just what we needed and a subway just 1-2 minutes walk away.

Stayed in March 2025

Great location, right next the metro station from where you can catch the metro to busy Shinjuku. Comfy bed with space to unpack/repack. Yukata included and access to onsen was smooth. Personable and great check in experience, especially compared to other APA hotels in Japan where its a machine that is prone to problems.

Stayed in March 2025

The small rooms.

The hotel is located near a subway station. Rooms are clean, but there is no daily cleaning service. Accept if you ask for it. The staff is very friendly especially mister Takahashi.

Stayed in March 2025

Breakfast and Lunch didn't have Vegan options

Like most Japanese hotels, the room is small but fit for one person's stay. Everything was arranged in an efficient manner. Hotel is just outside the exit of the train station and very near Shinjuku downtown and market. Overall a very good place tp stay

Stayed in February 2025

Nothing.

Clean, quiet.

Stayed in March 2025