Would not store one of my luggage for 3 days as I was going back to hotel to stay for a night on my way to Niseko & I didn’t want to drag my ski bag with me to Osaka. I offered to pay but they said no. They pointed me in the direction of a bag storage place but honestly they couldn’t have stored it. Japanese culture is weird like this, they stick to their rules no matter what. Even check in when your room is already cleaned & ready, they will not let you check in before 3pm then there is a massive line & wait which I believe is a stupid policy

Love the public baths & location

Stayed in February 2025

Two of the nights the room was so hot - you can no ability to change the heating settings and the windows are screwed shut which is a bit crazy. They're very strict on not allowing checkin before 3pm so don't bother coming to try your luck.

Great location. Good bed size for two people, bed was quite comfortable. The onsen was really lovely (unfortunately the water was set to too hot for me in north baths so couldn't stay long). Clean. Well designed bathroom (though pretty small for my 6 foot partner). Not much space but about expected for a tokyo room.

Stayed in February 2025

Overall, it is a typical hotel in the middle of the busiest city area with its consequences like lots of people everywhere, overloaded personnel and stuffed elevators.

Located in the heart of Shinjuku, stay there if the area is relevant for you. Around 10 min walk from the Shinjuku metro station. Several restaurants and a donki within 5 min.

Stayed in December 2024

Could still hear other people outside room while trying to sleep

Location is good, space is small BUT clean and has many quality of life features that made staying enjoyable.

Stayed in February 2025

Automated check in but staff were there to help. Room small but optimum use of space.

Great location in Kabukicho. Felt very safe area. Functional hotel. Close to metro.

Stayed in February 2025

Decent location, 10 minute walk to 2 different train stations right next to Kabukicho and relatively cheap for the area.

Stayed in February 2025

Good to experience Japan’s city life. Close to many spots of interest.

Stayed in January 2025

Too much small rooms

Modern

Stayed in February 2025

Staff at reception seemed very down and not liking the job

Good location

Stayed in January 2025

Good location right between vibrant Shinjuku (if you are into nightlife and convenient transportation) and Shin-Okubo (for lots of restaurant options). Breakfast is OK -- not much variety from day to day and can get crowded but it satisfied me. No timed breakfast ticket system, which is a plus and reduces the amount I have to plan. Their entertainment system in the rooms has some convenient features like the ability to extend your check-out or stay, information on how crowded the onsen is, and general tips on tourism in Tokyo, so that was a nice plus.

Stayed in January 2025

The water pressure was not great. Also, since it’s in a busy location, the lobby is often crowded. I also had some issues with the TV during my stay.

The staff was very kind and always willing to help, which made my stay more comfortable.

Stayed in February 2025

I didn't give it 10 stars just because there was no sunlight at all, at any time of the day, in my room. Of course, I understand that the opposite building could not be moved but the problem still remains. I didn't spend too much time in my room and that's why it didn't really affect my experience but otherwise it would be a problem . Also, I had an emergency and I needed to print some documents ( 1 page) but I was informed that printing out stuff was against the safety policy of the hotel which sounds kinda weird to me. Tourists and businessmen may need such a service and it should be implemented.

Great value for money. The staff, the location and the amenities are great.

Stayed in February 2025

Rooms are typically small in Japan but had enough room to store baggage under the bed.

Great location to shops and eating options. Short walk to Shinjuku station. Rooms were clean and tidy and could store bags under the bed.

Stayed in February 2025

The area in Kabukicho is a little scary at night for a young female solo traveller.

Front door staff were really helpful and kind. The room was perfect for 1 person and very cosy. All the facilities were clean and new. Although I couldn't use the onsen due to my tattoos, I enjoyed the private bath in my bathroom.

Stayed in January 2025

The rooms are very small, which is expected in Tokyo.

Great location and very helpful staff who happily arranged our luggage shipments. Onsen was a lovely facility as well.

Stayed in February 2025

Alot of sirens at night Storage is limited

Everything else :)

Stayed in February 2025

Great location, comfortable bed. Easy and professional check-in and out service

Stayed in February 2025

Great location and really confy bed.

Stayed in February 2025

Very clean and bed comfortable. Room size reasonable based on experience in Japan... Others commented on heat... Maybe they fixed it? We didn't find it too hot... Location pretty good for Shinjuku. You do walk through club/girls area but it didn't seem dangerous or anything... Close to metros and many good options. Didn't try the onsen. Overall no complaints, I think price fair for Tokyo given what you get.

Stayed in February 2025

Location is great for first time visitors, 3-5 min walk from some underground stations and a 15 min walk from Shinjuku station. We were super well connected thanks to that. The room was quite small, we did not have that much free space but we were ready for that. Definitely enough space for just a few days, we were out the whole day anyways. The room and the hotel itself was sparking clean. Staff was extremely friendly. I can recommend this hotel for anyone who wants to be well connected and stay next to hundreds of bars and restaurants. I also enjoyed the Onsen, it was not too crowded and I was provided with tattoo covers at the reception.

Stayed in February 2025

Great facilities, kind and helpful staff

Stayed in February 2025

It was not as close to metro stations. About 15 mins walk and getting to airport was also a 15-20 mins walk to the bus station

Clean and relatively convenient with a lot of shops right below

Stayed in February 2025

Nothing

APA specialise in very small but very well fitted out rooms. These are ideal for people who intend to spend most of their time exploring the city but want a clean and nice room with all the facilities one would expect. The staff were very friendly and will keep your luggage for you. The shower was great, the bed comfy and there is a USB Charger for your phone (so you dont need a separate adapter. For a single person I find these rooms absolutely excellent although they may not suit someone who has a lot of luggage. This APA is equidistant between Shinjuku and Shin-Okubo stations. It is in the heart of Kabukicho which is a party area but my hotel was super quiet at night. Note there are quite a few APA hotels in this area so make sure you are going to the right one.

Stayed in January 2025

It’s near a Hospital so I would sometimes hear ambulances sirens go by. That’s not the properties fault and it wasn’t a big deal to me!

Staff was very friendly, they were always hard at work with smiles on their faces. Extremely clean and quiet hotel. In a great location near what I believe people called (Korean Town), lots of shops and food stalls. Great WiFi, Plasma tv in every room, never heard any noises from neighbors.

Stayed in February 2025

Room too small and very hot at night. Unable to adjust the Aircond

10mins walk to metro

Stayed in January 2025