Reviews of APA Hotel Higashi Shinjuku Kabukicho Tower This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
160-0021 Tokyo-to, Shinjuku-ku Kabukicho 2-31-12, Japan
#653 of 1,456 hotels in Tokyo
Guests' ChoiceReview Score
Based on 9293 hotel reviews
8.1Score breakdown
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Cleanliness
8.5
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Comfort
8.6
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Location
8.6
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Facilities
8.4
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Staff
8.5
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Value for money
8.2
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Free Wifi
8.9
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Reviewed: October 6, 2024
Benjamin
Singapore12 Reviews8.0“Great location hotel, and good value. Food, sights and transportation was all very accessible.”- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 5 nights
As usual for a chain Japanese hotel, the rooms are small. The pillows could be better though, and softer. They were rather hard and uncomfortable to sleep on.
Hotel was in a great location in Shinjuku, close to the Metro Stations.
Stayed in September 2024
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Reviewed: October 6, 2024
Erin
United States2 Reviews7.0“Good breakfast, small rooms”- • Leisure trip
- • Family with young children
- • Double Room with City View - Upper Floor - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Small room with a tiny space for luggage
Breakfast buffet, comfortable bed
Stayed in October 2024
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Reviewed: October 6, 2024
Carlos
Netherlands15 Reviews7 helpful votes7.0“I recommended for solo travellers”- • Leisure trip
- • Couple
- • Single Room - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
The rooms are small, if you are travelling solo they should be ok but as a couple there is not enough room. Our room for some reason the AC had to be rebooted every evening so it would start cooling down. That was annoying.
Location was perfect, close to Shinjuku, the korean neighborhood, 10 min walking distance from 2 metro stations. The onsen/spa was great, its big and clean.
Stayed in October 2024
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Reviewed: October 6, 2024
Amanda
Australia16 Reviews2 helpful votes7.0Good- • Leisure trip
- • Couple
- • Double Room with City View - Upper Floor - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Very small room but big enough.
Great location. Great view of the city.
Stayed in September 2024
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Reviewed: October 6, 2024
Charley
China24 Reviews5 helpful votes7.0“Pretty decent and basic hotel”- • Leisure trip
- • Solo traveler
- • Single Room - Non-Smoking
- • Stayed 3 nights
The staff upon check-in were efficient enough but were not friendly at all. They seemed impatient and rushed. More staff is needed. Only one sachet of coffee, one coffee creamer and one sugar was provided each day - which is half a cup so this seemed poor. Some people may not like that the room is not cleaned daily, although I liked the lack of intrusion.
The room was very quiet and the bed comfortable so I slept very well. The spa was also quiet and included in the price which was good. The hotel is close to a metro stop and fairly close to the Shinjuku station. Provision of appropriate attire to wear when going down to the spa. The TV had some foreign films to choose from.
Stayed in October 2024
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Reviewed: October 5, 2024
Rodriguez
United States2 Reviews1 helpful vote9.0“Despite the small room, I would stay there again. Great hospitality!”- • Leisure trip
- • Couple
- • Superior Double Room with View - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
Be forewarned that the room can small (by non Japanese standards). Our room was smaller than an inside cruise ship room. The toilet had to be carefully navigated. :-)
Wonderful facility with great helpful staff. The in-house restaurant was exceptional.
Stayed in October 2024
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Reviewed: October 5, 2024
Tani
United States3 Reviews8.0“I would recommend the hotel even though the rooms were smaller than expected.”- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 5 nights
- • Submitted from a mobile device
For a couple, the room was a bit smaller than expected.
Great breakfast buffet.
Stayed in October 2024
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Reviewed: October 5, 2024
Sean
United Kingdom2 Reviews7.0Good- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 6 nights
- • Submitted from a mobile device
Room was super tiny(expected), nowhere obvious to get rid of the towell and pyjamas they gave us every day.
Easy check-in/out Polite and helpful staff Great location just on the edge of kabukicho
Stayed in October 2024
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Reviewed: October 5, 2024
Carlos
Germany39 Reviews7 helpful votes8.0“Decent place to stay in Shinjuku Kabukicho area”- • Leisure trip
- • Family with young children
- • Double Room - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
- Rooms were really small, despite being able to put some luggage below the bed, my main bag didn't actually fit so it had to remain in front of the room door, depending on how many bags you have and the size this might affect the experience - Bathrooms are also very small and sometimes had a slight strange smell probably due to only relying on non nantural ventilation
- Location is fantastic and close enough to walk to nearest train stations. - Hotel feels like a centralized hub for many things of interest, tv guide shows everything thay the hotel has to offer such as restaurant offerings, public spa, videos on demand, hotel services and many more) - Rooms were very clean and beds were comfortable - Rooms had basically all the basic amenities that you might need in your stay - Overall APA chains are everywhere and they really know their business very well so in terms of reliance is a good choice of staying with decent price points
Stayed in October 2024
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Reviewed: October 4, 2024
Lucija
Croatia2 Reviews8.0“Had a nice stay”- • Leisure trip
- • Travelers with friends
- • Double Room - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
Everything was ok.
The hotel room and the hotel itself was clean, the staff was friendly, everything was fine, only the room size was small, but I think that's normal for Japanese standards
Stayed in September 2024
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Reviewed: October 4, 2024
William
United Kingdom15 Reviews9.0Wonderful- • Leisure trip
- • Group
- • Double Room with City View - Upper Floor - Non-Smoking
- • Stayed 3 nights
Check in was too busy. They should stagger the check in times.
Stayed in September 2024
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Reviewed: October 4, 2024
Catherine
United Kingdom2 Reviews9.0“Great location for Shinjuku, easy to travel to other locations in Tokyo. Lovely staff that were very helpful for any que”- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Rooms and bathrooms were small.
Great location in Shinjuku with lots to do in the area.
Stayed in September 2024
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Reviewed: October 4, 2024
Tomohiro
Japan25 Reviews5 helpful votes8.0“comfortable”- • Business trip
- • Solo traveler
- • Single Room - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
the hotel should have more elevators
functional
Stayed in September 2024
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Reviewed: October 3, 2024
Ochoa
Spain22 Reviews5 helpful votes8.0Very Good- • Leisure trip
- • Solo traveler
- • Single Room with City View - Upper Floor - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The staff service
The location
Stayed in October 2024
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Reviewed: October 3, 2024
Victoria
United Kingdom7 Reviews2 helpful votes9.0“Fab hotel, clean, good location and value for money”- • Leisure trip
- • Family with young children
- • Single Room with City View - Upper Floor - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
The hotel was lovely and clean. Good location about 15 minutes walk from Shinjuku JR station. Rooms were quite small but very thoughtfully laid out. Housekeeping every day. We stayed on quite a high floor, I cant remember which one and the view was fab. No noise at all from outside. Beds were super comfy. I'll definitely come again.
Stayed in September 2024
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Reviewed: October 3, 2024
Irma
Mexico17 Reviews3 helpful votes8.0“Great location, clean and fare money value”- • Leisure trip
- • Travelers with friends
- • Double Room - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Is not something bad and somehow I was a bit aware about it , but still I think is important for other people to know that the rooms with doble beds are very small
Great location, you are a few blocks away from a very busy area with restaurants, attractions, etc but it remains quiet. Is clean and although the rooms are extremely small you have everything you need inside
Stayed in October 2024
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Reviewed: October 2, 2024
Rebecca
Austria56 Reviews6 helpful votes8.0Very Good- • Leisure trip
- • Solo traveler
- • Single Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Nice view from my room, efficient check-in and luggage storage before check-in.
Stayed in September 2024
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Reviewed: October 2, 2024
Diane
United States2 Reviews9.0“Excellent and comfortable”- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
The lobby during our stay in our building is super warm.
The bed was soft for Japan standards. Checking in and out was so fast and easy. I love that they ate able to store our luggage before and after our stay. ありがとうございます
Stayed in October 2024
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Reviewed: October 1, 2024
Lloyed
Singapore23 Reviews2 helpful votes8.0“Great hotel in the heart of Tokyo”- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
the space was tiny
location was good, walking distance from public transport, room was clean, toiletries and basic necessities were available, informative hotel TV
Stayed in October 2024
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Reviewed: October 1, 2024
Matthew
United States3 Reviews8.0“Good time would recommend”- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
The pillows, they were pretty uncomfortable
Location was really nice and the place was clean.
Stayed in October 2024
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Reviewed: October 1, 2024
Lian
United Kingdom13 Reviews5 helpful votes8.0“Excellent location for Tokyo night life, the golden gai and links to attractions throughout the city”- • Leisure trip
- • Couple
- • Double Room with City View - Upper Floor - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
The check in process! I have stayed in a total of 5 hotels so far on my trip to Japan and this was the worst. All the other hotels had a person to check you in, checking the reservation, photocopying the passports, issuing room keys and giving basic info etc. All of this took just a few minutes. The APA group use automated check in with people on hand if needed… I needed! The whole process, despite help, still took nearly 20 minutes using an automated check in device! Ridiculous, go back to humans checking you in!!
The bed was very comfortable and king sized (5ft), which was great considering the size of the room.
Stayed in September 2024
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Reviewed: October 1, 2024
Marianna
Ireland41 Reviews7 helpful votes7.0“Good place for a few nights”- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 5 nights
- • Submitted from a mobile device
The room was extremely small for two people, and the window couldn’t be opened, making it difficult to breathe. We were forced to keep the air conditioning on constantly, which resulted in both of us catching colds and developing coughs.
We appreciated the provided yukata and accessories in the room, the convenient location, and the excellent shower pressure. The automatic check-out process was a plus, and the complimentary umbrellas during rainy weather were a thoughtful touch.
Stayed in September 2024
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Reviewed: October 1, 2024
Guan
Singapore4 Reviews7.0“Good”- • Leisure trip
- • Travelers with friends
- • Double Room - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
But the room is so small
The facility is great!
Stayed in September 2024
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Reviewed: September 30, 2024
Monika
Netherlands18 Reviews1 helpful vote9.0“Clean room and comfortable bed in Shinjuku area”- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
The small room size although it was not a surprise to us as we knew from the room description. It can get a bit tight especially if someone is travelling with a big suitcase. Luckily for us this was not such an issue.
The rooms are very clean and tidy, and the bed is also very comfortable! Surprisingly, it was also very quiet and we heard no noise so we could easily get some good rest after a long day of walking through Tokyo
Stayed in September 2024
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Reviewed: September 30, 2024
Yee
Australia1 review8.0“Convenient and affordable”- • Leisure trip
- • Family with young children
- • Double Room - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
Small, but once you worked out a “system”, it was cosy and convenient.
Close to eateries, Shinjuku and the stations
Stayed in September 2024
