Check-in is easy and smooth. The bed is very comfortable!

Stayed in January 2025

It was super close to the station & it had the yamanote line which is accessible to most places that you’d want to go to! A number of restaurants & family marts close by too

Stayed in January 2025

easy to find it

Stayed in January 2025

Small rooms and space, staff not flexible in making changes to accommodate room with extra bed or larger rooms for additional cost. Staff needs to widen their horizons when it comes to customer service. Tourists like to be treated as guests, friends, or family members. The staff behaved it all transactional or like that they were afraid of their boss to make any changes. I'm not sure if that's the cultural or personality of individuals. I would suggest that this hotel chain consider sending their staff to overseas for a bit of training. For example, some hotels we stayed were a bit more flexible in offering extra amenities for small up charge or at no cost.

Location and closeness to train station. Also, I liked that they would bring each day new sleeping pajama/garment along with coffee, sugar, and cream refill/resupply.

Stayed in December 2024

Nothing - all good!

Superb location based on what we planned on doing for the day. You have a subway line and a JR line really close. The room was nice and comfortable, although small (which we already knew and were OK with it). The room was clean and staff was really nice.

Stayed in January 2025

Everything was great! We plan to visit again! Thank you!

Stayed in November 2024

When booking the hotel from booking.com . It said free taxi pickup and drop off to and from airport. Eventually the hotel said they wouldn't provide these kinds of services.

Stayed in November 2024

It was good.

Stayed in October 2024

All good

Very clean and had everything I needed. Good quiet location with good connection links.

Stayed in November 2024

We found a cockroach while leaving :)

Perfect for a couple

Stayed in October 2024

The location is 2 minutes away from the Yamamoto line which takes you all over Tokyo , also the staff was more than amazing , helping me with all my requests , cannot even thank them enough . Thank you for making my stay amazing .

Stayed in October 2024

I didn't liked the thing that it was only 1 lift for the entire hotel Except this, I can't say anything bad about the hotel

Stayed in October 2024

Everything was great

Stayed in September 2024

Vending machines inside the hotel require you to set up a prepayment card, but there are plenty on the street.

Standard hotel, perfect for our needs. The room is small but not unwelcoming, and the price was pretty good considering the amazing location (right near Komagomae train station, great for JR lines and Tokyo metro). Staff were also super helpful with getting an item I left at my previous hotel shipped to me here!

Stayed in July 2024

Staff

This was my 2nd stay in a week. My previous stay was ruined by a horrible front desk staff who showed nothing but contempt to a customer. I left a poor rating. When I returned for this stay, it was like a different hotel! The staff were very professional and courteous!! Different staff members too. It was amazing!

Stayed in July 2024

Felt claustrophobic and costed a lot for what it was. No where to chill out if you arrive from flight early as check in isn’t until 3 and there is no space in the lobby. Not very ideal with a flat phone and arriving after a day and night of flights.

Comfortable bed, clean room

Stayed in July 2024

It has only 1 elevator which could get quite busy during checkout time.

Quiet, and staff are always quite friendly and helpful.

Stayed in June 2024

Cheap.

Zero service. Horrible and rude front desk person. Only one elevator for the whole building.

Stayed in July 2024

Upon booking it says that it includes breakfast that’s why I booked on this hotel coz I thought that it is cheaper than other hotels with breakfast considering the location and the room ambiance. But much to my dismay, the front desk said that they don’t serve breakfast as of the month of June. I think it is much helpful if you include that on the booking app like there’s a month that the breakfast would be out of service, something like that.

It’s near the station & accessible to restaurants & convenience stores & all.

Stayed in June 2024

I liked the location it was not as busy but next to the train station so everything was easy to reach. The hotel is nice. I know that people complained that there is only one elevator but I never waited long for it that was completely fine and not a problem at all. I got a room with a view over the city i requested that before. I liked it a lot that you get an amenity pack everyday. Also the bed was comfortable for me. I don’t have anything to complain it was a cheap stay and you got a good service. I would definitely come back again.

Stayed in June 2024

No air con. There is a sign in the lobby that says there is air con, but there is a single control for the hotel. My room was way too hot, I had to sleep with the window open.

Stayed in May 2024

The hotel is very well positioned close to the metro and provides easy access to all the major tourists attractions thanks to this. Staff is also very helpful and kind, and the hotel was very clean and quiet. I will definitely be booking the hotel again on my next trip.

Stayed in May 2024

The location is really close to train stations. The room was clean.

Stayed in May 2024

The rooms were quite small.

Convenience & location.

Stayed in May 2024

It needs a bathhouse

The staff are very attentive, and very detailed in their explanations

Stayed in May 2024