Reviews of APA Hotel & Resort Roppongi Ekihigashi This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
106-0032 Tokyo-to, Minato-ku, Roppongi 3-18-6, Japan
#484 of 1,459 hotels in Tokyo
Guests' ChoiceReview Score
Based on 2238 hotel reviews
8.4Score breakdown
-
Cleanliness
8.7
-
Comfort
8.7
-
Location
8.7
-
Facilities
8.7
-
Staff
8.6
-
Value for money
8.4
-
Free Wifi
8.7
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxHow guest reviews work
Each review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content-
Reviewed: March 23, 2025
Philip
Australia6 Reviews3.0“Sleeping quarters only”- • Leisure trip
- • Solo traveler
- • Single Room
- • Stayed 3 nights
- • Submitted from a mobile device
Staff don’t care about guests - they just follow blindly the “rule book “ -can’t book you in 15 minutes early otherwise we charge $20 even though I’m staying 5 days in total
Location
Stayed in March 2025
-
Reviewed: March 23, 2025
Danna
Australia1 review10“Great, comfortable and quiet!”- • Leisure trip
- • Travelers with friends
- • Double Room
- • Stayed 4 nights
- • Submitted from a mobile device
It was close to the metro but wish it was closer to the centre personally.
Loved how accomodating the staff were! Super friendly and willing to help with questions or extra towels!
Stayed in March 2025
-
Reviewed: March 20, 2025
Oktawia
Poland24 Reviews2 helpful votes6.0Pleasant- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
It was just okay.
Near to Tokyo Tower.
Stayed in March 2025
-
Reviewed: March 18, 2025
Ms_coko
United Kingdom29 Reviews4 helpful votes6.0Pleasant- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 5 nights
- • Submitted from a mobile device
Staff was not really helpful, you need to do everything by yourself.
As European, we call these type of accommodations hostel. Is a hostel with private room and bathroom. For hostel was a good one. But definitely not a hotel
Stayed in March 2025
-
Reviewed: March 18, 2025
Hedde
Estonia5 Reviews10Exceptional- • Business trip
- • Solo traveler
- • Single Room
- • Stayed 7 nights
- • Submitted from a mobile device
Single rooms are a bit small.
Great location, clean rooms, nice and new hotel.
Stayed in March 2025
-
Reviewed: March 17, 2025
Teh
Malaysia86 Reviews10 helpful votes6.0“Location is not strategic”- • Leisure trip
- • Group
- • Double Room
- • Stayed 1 night
A bit disappointed as the hotel location is far from train station. Not many restaurant around. The hotel rate also a bit high.
Stayed in March 2025
-
Reviewed: March 13, 2025
Tobias
Australia25 Reviews1 helpful vote10“Epiiic place close to Tokyo tower beautiful walk there”- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Onsen is awesome and close to anything u need including a hidden McDonald’s at roppongi intersection. View of Mt Fuji from window was awesome
Stayed in February 2025
-
Reviewed: March 12, 2025
Razvan
Romania107 Reviews28 helpful votes10“Well organised, clean, in a very cosmopolit neighbourhood”- • Leisure trip
- • Family with young children
- • Single Room
- • Stayed 7 nights
- • Submitted from a mobile device
We didn't have breakfast. We paid for breakfast in one day, but it didn't worth it. There are options near the hotel, including small shops like 7eleven or a very good coffee shop (Verve) in which you can take your breakfast at good prices.
Everything is very well organised. Is close to everything even by foot. We walk to Ginza in about one hour.
Stayed in March 2025
-
Reviewed: March 11, 2025
Michelle
Australia4 Reviews1 helpful vote6.0“Clean and good location but quite small room.”- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 5 nights
A very small room, no room to open a suitcase. Bathroom very small, a large man would struggle. Pillows rock hard(consistent in Japan). Staff English was very basic. Strange system for fresh towels(we were confused). Had to climb over each other to get out of bed.
Clean, bed is comfy, has in room coffee/tea & kettle. Great location, has onsen upstairs with yakatas provided. The tV has an English speaking station.
Stayed in March 2025
-
Reviewed: March 10, 2025
Chloe
United Kingdom6 Reviews1 helpful vote10“We would all definitely stay there again.”- • Leisure trip
- • Group
- • Double Room
- • Stayed 6 nights
- • Submitted from a mobile device
The check in process was a bit confusing as it was a self serve, there were staff to help but with the language barrier it wasn’t easy.
The location is brilliant, the room has everything you need and was comfortable.
Stayed in March 2025
-
Reviewed: March 10, 2025
Aaron
United States3 Reviews2 helpful votes10“Cute, quaint, perfect to sleep at night.”- • Leisure trip
- • Solo traveler
- • Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing in particular.
Great location near Tokyo tower and railways. Clean, beautiful room perfect for one or two people.
Stayed in March 2025
-
Reviewed: March 4, 2025
Wayne
Canada43 Reviews1 helpful vote10“We will be recommending this property and APA Hotels”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing
Location, staff, facilities, price
Stayed in February 2025
-
Reviewed: March 2, 2025
Lulla
India1 review6.0“Okay okay …i will not visit the hotel again”- • Leisure trip
- • Travelers with friends
- • Single Room
- • Stayed 5 nights
- • Submitted from a mobile device
Room was very small …there was no place to keep the luggage , worst was check out timing , they are not even considerate for an hour , we had to pay extra for 45 mins ..you should be a little considerate…you cant be that strict …even i am a host on booking.com ….
Cleanliness was up to the mark …
Stayed in March 2025
-
Reviewed: February 27, 2025
Leo
Australia5 Reviews5.0Fair- • Leisure trip
- • Couple
- • Double Room
- • Stayed 5 nights
- • Submitted from a mobile device
Tiny rooms
Stayed in February 2025
-
Reviewed: February 22, 2025
Hana
United States6 Reviews1 helpful vote10“Good overnight layover”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing wrong.
I like how they have an onsen especially when we came back from Thailand taking the red eye flight. And it’s so close to the convenience stores and train station.
Stayed in February 2025
-
Reviewed: February 20, 2025
Gelindon
Japan1 review5.0“For the conclusion or summing up things, it is justifiable enough. But for the price to compare with wide of room, it is”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
The system of this hotel is quite different from usual set-up. The payment method online didnt matched the processed when we arrived there. Since it is a bit digital transaction with language barrier on the payment method during check-in, we take 15 min to 20 min on the process. Good thing that we have Japanese interpreter to clear the issue. The tenin or attendant have strong accent (since his japanese), so that it is not that “friendly” tone when we raised our concern that time. But since, we have support from locals, we solved the issue peacefully. The Public bath Area (which located in rooftop, 19th floor i think), it is not widely enough to compare with other APA hotel we visited. Not widely enough, since this is one of the main branch in the city, it cater more visitors. The reason why the area is quite crowded when 15people go to take a bath at the same time. The slipper area are also gocha gocha ゴチャゴチャ or scattered since it is used by foreigners, the senmendai 洗面台 or sink are not that clean since it is used frequently and dont expect the room is wide enough to compare to other branch. Other thing is the laundry area and the ice dispenser area are not well maintained. For the smoking area, people only have one access to first floor. And mostly, it is crowded as well. We noticed that the crowded time of the following areas provided. Reception Area 15:00 - 16:00 for check in Bath area and smoking area 21:00- 23:00 Elevator use 9:20 -10:00 for check out Reception Area 9:45 -10:00 for check out Hope this observation helps.
It is accessible to “most” tourist spot in Roppongi 六本木。 45min walk from Shibuya and accessible thru train． It is also quiet in every floor and it has accommodating environment.
Stayed in February 2025
-
Reviewed: February 20, 2025
Octavio
Czech Republic11 Reviews1 helpful vote10“Trip to Tokyo”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
The rooms are way too small, but it’s great if you need the room only for sleeping
Very good location. Staff is very nice and helpful!
Stayed in February 2025
-
Reviewed: February 19, 2025
Natasha
Australia6 Reviews3 helpful votes10“Practical stay for travelers”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
Their strict tattoo policy meant I couldn’t experience the onsen, that’s okay - I respect the rules.
Great location next to a Lawson, with small but practical rooms for travelers out exploring all day. The hotel was clean and pleasant, and the self check-in/out system was a convenient feature.
Stayed in February 2025
-
Reviewed: February 18, 2025
Hu
United States1 review10“Cozy and served its purpose!”- • Leisure trip
- • Solo traveler
- • Single Room
- • Stayed 1 night
- • Submitted from a mobile device
Room was small, but got what I paid for.
Convenient check-in and checkout process!
Stayed in February 2025
-
Reviewed: February 17, 2025
Anissa
Reunion3 Reviews10“Most amazing stay”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 5 nights
- • Submitted from a mobile device
Honestly this hotel was perfect! I’ve never seen a more well thought out accommodation. Everything was super clean. Amazing location. Amazing bedding. Everything was perfect really!
Stayed in February 2025
-
Reviewed: February 16, 2025
Gemma
United Kingdom22 Reviews10“Good option with great facilities”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 7 nights
- • Submitted from a mobile device
Great location for metro stations - Roppongi itchome and Roppongi. Views of Tokyo tower! Close to Lawson and Family Mart. Room cosy, shower great. They think of everything on the TV facilities! Usual APA quality.
Stayed in February 2025
-
Reviewed: February 14, 2025
Jerry
United States2 Reviews5.0Fair- • Leisure trip
- • Couple
- • Double Room
- • Stayed 6 nights
- • Submitted from a mobile device
I didn’t like that water was only provided at check in.Rooms were small.
Stayed in February 2025
-
Reviewed: February 14, 2025
Tsz
Hong Kong1 review3 helpful votes1.0“Avoid at all costs!”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 7 nights
- • Submitted from a mobile device
This APA Hotel is a nightmare wrapped in a convenient location. The staff are blatantly rude, with English skills so abysmal they might as well not speak at all. The rooms are claustrophobic boxes, barely clean, straight out of a dystopian horror film like ‘Escape Plan,’ only worse. The invasion of privacy is egregious - staff barge into your room unannounced and uninvited. The lobby is essentially a marketplace for sex workers, turning what should be a sanctuary into a seedy den. This place is a stain on Japan’s reputation for hospitality, utterly deplorable. Avoid at all costs!
Location
Stayed in February 2025
-
Reviewed: February 11, 2025
Izumi
United States10 Reviews10Exceptional- • Business trip
- • Couple
- • Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
Good
Stayed in February 2025
-
Reviewed: February 11, 2025
Giulia
Italy22 Reviews6.0Pleasant- • Leisure trip
- • Couple
- • Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
Room was very small, just 11 mq is not sufficient for more than 1 night
Stayed in January 2025
