Reviews of APA Hotel & Resort Roppongi Ekihigashi This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
106-0032 Tokyo-to, Minato-ku, Roppongi 3-18-6, Japan
#484 of 1,459 hotels in Tokyo
Guests' ChoiceReview Score
Based on 2241 hotel reviews
8.4Score breakdown
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Cleanliness
8.7
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Comfort
8.7
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Location
8.7
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Facilities
8.7
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Staff
8.7
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Value for money
8.4
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Free Wifi
8.7
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Reviewed: July 12, 2024
Parmeshwar
Australia1 review1 helpful vote1.0“Poor. We had to upgrade as the hotel rooms were much smaller than the pictures. Much smaller”- • Leisure trip
- • Group
- • Double Room
- • Stayed 6 nights
- • Submitted from a mobile device
Room size. bathroom size. Poor choice of staff as all have no other language knowledge apart from Japanese.
Location
Stayed in July 2024
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Reviewed: July 12, 2024
Elma
Japan21 Reviews1 helpful vote10“I would book this hotel again.”- • Leisure trip
- • Solo traveler
- • Single Room
- • Stayed 7 nights
- • Submitted from a mobile device
Everything was good.
Location was perfect. Easy check in.
Stayed in June 2024
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Reviewed: July 11, 2024
Shubham
India5 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Solo traveler
- • Single Room
- • Stayed 4 nights
- • Submitted from a mobile device
Could have been proces a little lower.
The room view was good. The hotel facilities especially the Genyo was good. The hotel staff was exceptional.
Stayed in June 2024
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Reviewed: July 9, 2024
A
Brazil22 Reviews2 helpful votes10Exceptional- • Leisure trip
- • Solo traveler
- • Single Room
- • Stayed 3 nights
Few washing machines.
Stayed in July 2024
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Reviewed: July 7, 2024
Yat
United Kingdom4 Reviews6.0Pleasant- • Family with young children
- • Single Room
- • Stayed 4 nights
- • Submitted from a mobile device
Room was really small. Also it is quite a bit of walk from both roppongi and roppongi itchome station (which is not ideal after a long day sightseeing or shopping)-it was a struggle to get to hotel from airport with public transport
Hot spring was a good touch
Stayed in July 2024
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Reviewed: July 3, 2024
Rachel
Japan7 Reviews1 helpful vote5.0Fair- • Business trip
- • Solo traveler
- • Single Room
- • Stayed 2 nights
There are way too many giant mirrors and the lamp flickered.
It was very conveniently located. Even though I wasn't interested in their subjects, having books in the room made me smile.
Stayed in June 2024
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Reviewed: July 1, 2024
Danna
Peru6 Reviews3 helpful votes10Exceptional- • Leisure trip
- • Group
- • Double Room
- • Stayed 2 nights
Everything was perfect.
The rooms are not that big but I believe is not necessary since I was exploring the city all day and just arrived at the hotel to sleep. They included all the amenities necessary for the stay and everything was very clean. I would recommend this hotel since is very affordable despite being in the centre of the city.
Stayed in June 2024
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Reviewed: June 26, 2024
Johny
Slovakia243 Reviews78 helpful votes6.0Pleasant- • Leisure trip
- • Couple
- • Double Room
- • Stayed 3 nights
To be honest, I highly do not recommend this hotel. The rooms were extremely, and I emphasize EXTREMELY small. It was the smallest room I have had in my 350+ stays on Booking.com. If you only want a place to sleep, it’s OK, but be aware that the room is extremely small.
The hotel was clean, the check-in process was very smooth, and the hotel had a good location, right in the Roppongi district. The hotel had a rooftop pool and also offered wellness services.
Stayed in June 2024
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Reviewed: June 25, 2024
Kayko
United States2 Reviews4.0“Location great but staff and rules were very rigid and unfriendly”- • Leisure trip
- • Family with young children
- • Single Room
- • Stayed 3 nights
- • Submitted from a mobile device
The staff were not very warm and they seemed to be pretty judgmental toward foreigners. They had a lot of ‘No’ to requests for help and wanted to charge for everything. An example is when I ordered food they wouldn’t accept it or let the delivery person come up and I have an infant with me. They wouldn’t call me a taxi when I checked out without charging me.
The location was good and it was clean
Stayed in May 2024
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Reviewed: June 24, 2024
Maria
United States2 Reviews10“APA Roppongi was perfect for a comfortable and classy get away.”- • Leisure trip
- • Solo traveler
- • Double Room
- • Stayed 5 nights
- • Submitted from a mobile device
Only problem were the rooms were a little small but well used in terms of space.
It was a great location and the staff was helpful.
Stayed in June 2024
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Reviewed: June 19, 2024
Ching-yu
Taiwan22 Reviews10Exceptional- • Leisure trip
- • Group
- • Double Room
- • Stayed 3 nights
The location was not too far from three metro stations. The onsen on the top floor was amazing, and the room was comfy.
Stayed in June 2024
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Reviewed: June 18, 2024
Bettine
Norway4 Reviews4.0“Bare minimum..”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 2 nights
The cleaning is horrible for all APA hotels. Carpets are never clean. There's always hair in the sink, or on the beds, mold in and aorund the windows and they NEVER clean under the beds, I've seen donuts, trash and whatever under the bed. Also the pillows are rock solid and the air quality is really bad in the rooms.
Location-wise it is a very nice hotel, there's a huge donkihotte right next door as well, and a shopping mall only 10 minute walk.
Stayed in June 2024
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Reviewed: June 17, 2024
Ronald
Canada81 Reviews21 helpful votes10“Great Hotel in Roppongi, Tokyo.”- • Business trip
- • Solo traveler
- • Single Room
- • Stayed 3 nights
- • Submitted from a mobile device
Location, Staff, Room
Stayed in June 2024
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Reviewed: June 14, 2024
Roberto
Netherlands16 Reviews2 helpful votes4.0“Not the best stay”- • Leisure trip
- • Travelers with friends
- • Double Room
- • Stayed 5 nights
- • Submitted from a mobile device
The room was super small and not very clean. We found nails from other guests in our room. Breakfast is every day finish and staff did not wanted to make some new food even that breakfast still was open for 45 min. The food was very veryyy simple and no wide selection. Breakfast at MacDonalds is 20 times better. We paid for breakfast but could not use it becouse there was nothing left and after complaining about it they did NOT wanted to refund and came with silly answers and lies. Tokyo is amazing but this hotel and the staff was so unfriendly and totally not helpful . Only thing they did is saying 5 times sorry and that’s it.
Location is good and metro 10 min walk away
Stayed in June 2024
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Reviewed: June 13, 2024
Jhon
United Kingdom5 Reviews10“Efficient and conformatable hotel room.”- • Leisure trip
- • Solo traveler
- • Single Room
- • Stayed 1 night
- • Submitted from a mobile device
Very well located, friendly and efficient staff. Had a great overall stay.
Stayed in June 2024
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Reviewed: June 11, 2024
Peter
Singapore26 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
Very clean Simple Onset Free movies
Stayed in June 2024
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Reviewed: June 11, 2024
Ronald
Canada81 Reviews21 helpful votes10“Great Hotel in Roppingi. Close to Transit!”- • Business trip
- • Solo traveler
- • Single Room
- • Stayed 5 nights
- • Submitted from a mobile device
Staff, Location, Room.
Stayed in June 2024
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Reviewed: June 10, 2024
Charles
United States6 Reviews10Exceptional- • Leisure trip
- • Solo traveler
- • Single Room
- • Stayed 7 nights
The staff was extremely helpful and very friendly! The room and communal facilities were clean and well maintained. During my stay in Japan, I lodged at multiple APA hotel locations and each one provided the highest quality of service and care. APA Hotel in Roppingi was no exception, everything provided by the location at Roppongi-Eki-Higashi was amazing. Thank you!
Stayed in June 2024
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Reviewed: June 10, 2024
Heng
Canada4 Reviews10“Wonderful hotel”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 3 nights
- • Submitted from a mobile device
This area is bumping at night. I didn't like the surroundings walking from the train to hotel.
They have public bath on the top floor. Everyday after all the walks we did, we will go to the onsen and its so relaxing. Highly recommended! We didn't even shower in our room.
Stayed in May 2024
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Reviewed: June 7, 2024
Jacques
Australia26 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 10 nights
- • Submitted from a mobile device
The men spa should be checked often as some men do not wash ,while some do bath with their underwear on . Not acceptable.
Usual nice comfortable room . The spa facilities are excellent. Very well located for transport & sightseeing. Excellent hotel.
Stayed in June 2024
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Reviewed: June 5, 2024
Izumi
United States10 Reviews10Exceptional- • Business trip
- • Solo traveler
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
This is good location. Nice.
Stayed in June 2024
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Reviewed: June 3, 2024
Jean
United Kingdom9 Reviews6.0“It was a short stay that served its purpose.”- • Leisure trip
- • Solo traveler
- • Single Room
- • Stayed 2 nights
Self check-in was unusual, but okay.
Location was okay but not the best. Functional hotel. Staff on reception very helpful.
Stayed in May 2024
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Reviewed: June 1, 2024
Katrina
Philippines17 Reviews2 helpful votes10Exceptional- • Leisure trip
- • Family with young children
- • Double Room
- • Stayed 5 nights
- • Submitted from a mobile device
We stayed there for 5 nights but they didn't change the sheets! They left a note that its because of our luggage on the bed, the next day that we left to go out we arrange our luggage and stow it under the bed as per the instruction on the wall but still, they didn't change the sheets and gave us the same reason that our luggage was on the bed but we put it under.
The staffs were nice and accommodating, the rooms are a bit small for family of three but we slept comfortably. I love their smart tv, its huge and we can watch shows through youtube.
Stayed in May 2024
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Reviewed: May 29, 2024
Daniele
United Kingdom28 Reviews5 helpful votes5.0“NOT tattoo friendly and small room”- • Leisure trip
- • Couple
- • Double Room
- • Stayed 5 nights
The room was too small, and we didn't even have big luggage. The breakfast offered a good variety of Asian food, but very poor on Western options. The hotel is very impersonal, you rarely have contact with a staff member. The staff is not helpful, as they speak very little English, asked 2 members to book a taxi and they could not understand. If you have tattoos you won't be able to use the spa. Information that I just found hidden at the bottom of the hotel page in the "The fine print" section, which perhaps they should change "may not be" to "won't be".
Room view.
Stayed in May 2024
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Reviewed: May 29, 2024
Yanko
Singapore9 Reviews2 helpful votes10Exceptional- • Business trip
- • Couple
- • Double Room
- • Stayed 1 night
- • Submitted from a mobile device
Great location. Super clean. Small room size but this is normal in Japan :)
Stayed in May 2024
