i want to change the temp of aircon because its hot in the room but it was already set up to heater

near in train station

Stayed in January 2024

The spa (sento) was brilliant. It's very relaxing and the facilities was top class. You have a locker and you will be provided with a yukata in your room that you can wear to the sento. Just follow the sento etiquette and you will be solid.

Stayed in January 2024

I did not liked that the view was obstructed by another building. I know that nothing can be done about it, but I'd like to be aware prior to reserving the room, or to have been offered some sort of discount. The rooms were small for my expectations and the look of the hotel. The pictures shown on the website made me believe that I was reserving a room way much bigger than what I got. Letting the residents know where they're going to be staying prior to reserving should be how business be done.

The lobby of the hotel is astonishing. Also, I felt safe knowing that only people with hotel room key cards could use the elevator.

Stayed in November 2023

The breakfast was really bad and the restaurant staff too

Stayed in December 2023

Check out time not flexible and have to pay $1000 yen per hour past 10am

Stayed in December 2023

Not have an slight idea

Clean and Location

Stayed in December 2023

Not much to say, wanted to use the Onsen but was scared to since I have 3 tattoos

The hotel felt safe, was in a great location, and the staff were super helpful

Stayed in December 2023

The disappointment lies with the size of the room. Very small for two.

The place is located in the dynamic Roppongi area, known for its night life. It is located not exactly near the subway but not that far (line N Roppongi Station is the nearest). It is also walking distance from the Tokyo Tower and Zojoji Temple. It's not too far either from Roppongi Hills, a huge mall where you can find exhibitions, cinema, restaurants and else. Personnel of the hotel strive to help in English with kindness which is greatly appreciated. Your luggage can be kept for one day after you exit the hotel. There is a Spa on the upper floor and a restaurant downstairs. The beds are comfortable. The pillows in particular. The bathroom is equipped with a Japanese style bath which is nice and hygienic products are good. Towels and pajamas are changed every day (left in a plastic bag outside your room) regardless of whether the room is requested for cleaning or not.

Stayed in December 2023

The bathroom are not for people over 150cm. This information should be pointed out on the Booking.com site. The breakfast was poor and not good. The hotel should be a 2 star hotel. The only reason I think that this has a 3 star rating is because of the staff. It looked fancy in the entrance but that's is not representative for the rooms.

The staff was very serviceminded and always polite

Stayed in December 2023

Had to wait for a washing machine to become available

Loved this hotel! Did not seem like a 3 star hotel. I stayed in normal room but the bed was very spacious like a double bed. Very comfortable, i had more enough room as it was just me. Would be a bit small for two people but can place suitcases under the bed. Location was great, only a 5 min walk to station / 15 - 20 min train to shibuya. Also a 10 min walk to 1oak if you like clubbing. Would deffo stay again

Stayed in December 2023

too small and a bit complicated to check in

Stayed in December 2023

Self check in kiosk keeps rejecting my credit card.

Lots of provisions. Minor details looked after. Comfortable bed and pillows, effective heating, water bottles provided.

Stayed in December 2023

Nothing

All is beautiful

Stayed in December 2023

Horrible check-in experience. I understand they're trying to push customers to make self check-in as they invest, I guess, a lot of money into those machines. The problem is that it doesn't work. With receptionist assistance, it took a long time until I could pay... and I couldn't so in the end. I must go to reception to check in and pay. The wifi in the room is another story. Works for 5 minutes and must wait 5 minutes to back online. When I asked the receptionist for a solution, she basically said that my room probably has a weak wifi. When I asked if they could do anything about she, say no. I couldn't believe so it was like 10 minutes of awkward discussion when she saying nothing or not every time I'm asking for any help. Horrible experience.

Clean, and we'll equipped rooms.

Stayed in December 2023

Great service. Amazing location.

Stayed in November 2023

Staff was super nice! I got flustered with trying to check in and accidentally left some merch I bought in the lobby, and they found it and held it for me til I came down to look for it. Also great place to stay to be close to all the sight seeing locations for Tokyo

Stayed in November 2023

Position, price quality, kind staff, i had every comfort that i needed and the reception is for everything open 24h, when i will back to tokyo i will book this hotel again

Stayed in November 2023

This review is hidden because it doesn't meet our guidelines.

Apapa have it all

Stayed in October 2023

Nothing

Staff are very accomodating, Hotel is Very Clean,

Stayed in November 2023

Laundry! 3 washing machines for such a big hotel is not good. I slept 4 hours in the Sunday waiting 4 hours for a washing machine To be available.

Very confortable, good quality price

Stayed in November 2023

Check out 10AM even arriving after midnight

Stayed in November 2023

Nothing

Convention. Very pretty hotel Great staff

Stayed in October 2023

Clean

Clean

Stayed in October 2023

Front lobby staff not very zealous in helping out , eg should tell us to go to front desk to get keys after getting the slips from check in machines

Onsen on top floor with jets

Stayed in November 2023