the worst pillows in the history of pillows, 10 minutes walk from the train station

the bed is comfy, room clean and decent sized

Stayed in March 2023

the room was very small, no mixed gender spa facilities

very nice spa area, comfortable beds, clean

Stayed in March 2023

The pillows were absolutely horrible! Hard, uncomfortable and stiff. Made for a very difficult night's sleep. Also would have appreciated new water bottles to be left in room or lobby.

The bathroom amenities were wonderful. A large selection of products and we're replenished daily. It was also nice to be able to take a bath, especially after long days of walking. The check out system was great! I liked being able to deposit the hotel key into the check out box without having to wait in line to check out at the counter.

Stayed in March 2023

Small room

Excellent buffet breakfast with lentil of vegetarian options

Stayed in March 2023

Not enough space to hang out overcoat.

I like the spa.

Stayed in March 2023

Tiny room, typical for Tokyo, and for the rate we paid.

Nice almost new hotel in heart of Roppongi. Has an onsen (hot bath) and in middle of summer even a rooftop pool. Breakfast buffet is very nice. Close to many restaurants, bars, subway and Tokyo tower.

Stayed in March 2023

The decoration is just… flashy lol… but it is what it is!

movie marathon was nice good location all the necessities, onsen, laundry, helpful staff etc. no complaints.

Stayed in February 2023

none

location

Stayed in March 2023

location is not the best bad wifi

nice staff nice room easy check in&out

Stayed in March 2023

Small rooms, even for one person, but that's typical of at least several APA hotels I've experienced in Japan. Also typical is the inflexible 3pm check-in time and and inconvenient 10am check-out time. Of all the hotels I stayed in, APA's rooms are the smallest... like a step up from capsule hotels! APA will not be my first choice, unless there is nothing else in their price range, or, I'm jonesin for a place with an onsen. This hotel was not the closest to a subway station either.

Brand new feeling and stylish with comfy beds and pillows. Holding bags prior to check-in and after check-out as well as having an onsen kinda offsets the negatives.

Stayed in February 2023

The breakfast was ok but nothing special - I would have liked ist more if it they served more traditional japanese food- the western dishes offered room for improvement.

Very nice, small room with everything you need. The bed was very comfortable. The onsen was very nice - with one bigger one inside and three outside (inclusibg two kind of hot tubs for one person) with 40-42 degrees Celcius.

Stayed in January 2023

The room is small, but it had everything I needed.

The location was great for where I wanted to be. I walked most places, and the metro was close by if needed. Great places to eat all around.

Stayed in March 2023

Next to a big street, can be noisy. Cleaning every three day does not seem sufficient for such a small room, every other day would be more appropriate.

On-site artificial onsen on top floor. Typical Apa quality.

Stayed in March 2023

The rooms were uncomfortably hot. I understand that there is a central system and the it was unseasonably warm, but there was limited ability to cool the room. As shown the rooms are small, very small and after experiencing this I would limit the luggage brought up to the room to one bag and store the others. I was also surprised that there was no safe in the room, though they did offer to store our property - this was not really convenient. I would stay again with preparation, but my wife found it very uncomfortable.

The hotel was well located and very clean. The staff was friendly and helpful answering our questions. Limited spoken english, but that was not expected.

Stayed in March 2023

very clean. quiet. lovely staff

Stayed in March 2023

Rooms are a bit small but to be expected in Tokyo.

Nice room, great amenities in the hotel, great location. Great value for money. Highly recommend!

Stayed in March 2023

Cleanliness to be improved

Very easy to identify and very efficient in self service and fit for purposes for travellers

Stayed in March 2023

the 10:00 AM check-out is very abnormal and inconvenient There was a long wait to get on the elevator at 10:00 AM as everyone was rushing to check-out Normal check-out worldwide is 12:00 noon

clean and well appointed rooms with nice bath on top floor

Stayed in March 2023

Great location, Onsen is brilliant, very clear and seamless check in and out. Greta value for money.

Stayed in March 2023

We got new towels and yukatas every day, but the room was not cleaned every day. On days when the front desk did offer room cleaning, it was just the bed that was made, no vacuuming or new sheets. It is OK if you stay for a few nights, but we were there for a week, so that was a bit disappointing.

First time staying in APA and was a nice surprise. The room was small (it's central Tokyo, so that's expected), but it was very functional and didn't feel too small (until 2 adults tried to walk around at the same time). Functional room. Comfortable bed (for Japan standards). Onsen in the center of the city was a nice bonus after being a tourist all day and staying out too late in Roppongi. Great location. Friendly staff. We were able to extend our reservation multiple times without problem and maintain good rate. Rooms are sound proof. Never heard any other guests. Surprisingly quiet. Had a room on the 17th floor with a view of Tokyo Tower.

Stayed in February 2023

First couple of nights there was no AC and the room was far too warm to sleep. Opening the window was not an option due to the noise. They fixed this the third night. Shower head was broken but they came and fixed that right away. If you call them they charge you per minute to speak to a person ..

The room was small but comfortable. For business traveler it was nice to see they had a lot of outlets to plug in chargers etc.. they also had USB and universal outlets. They had a lot of hangers and hooks for clothing. The desk was useable size and the razor and toothbrush were both good. Free VOD was a nice bonus.

Stayed in March 2023

check in process with the automated machine can be a bit complicated and tricky.

clean and comfortable

Stayed in February 2023

Rooms are a bit tight for two people and their bags. Breakfast room a bit tight also, but in Japan things are smaller in general. I recommend carry-on to make your life easier in general.

Hotel is new (Feb 2023), good location close to transportation. Onsen was very nice and clean. Great if you’re traveling solo. Good price compared to other hotels in Tokyo. I enjoyed the stay at Apa. beware regarding the address as there a 3 Apa hotels in the area.

Stayed in February 2023

Vere friendly reception despite a very late arrival after 1am

Stayed in February 2023

Self-service check in. It is convinient for single room and if everbody checks in at the same time. But in our case (two rooms and one person checked in later) it worked bad.

Stayed in February 2023