small room not different between double or single room. it’s same roomsize and bed size. Reception is the worst I had ever seen in hotel business ,rude,not helpful anything that should not said they said to let guess feel negative and not impress to the hotel, I reserve and come back to stay in Tokyo at this Apa ueno ekimae three times in this trip I feel bad everytime to stay here.

maid and cleaner are very polite

Stayed in April 2023

bad reception service mush better if allow check in with the machine instead

Stayed in April 2023

reception was bad not kind of helpfull, they did not care even guess are comfortable or not. They said they will give only one bottle of water for free per room per day, I dont even care free or not but the way that Indian guy said was rude. In my opinion,dont waste your time here. there are another hotel that have bigger room and facilities with the worth price. (we stay five night reserve for two rooms every night)

just only the location that ok, reception didn’t have well service mind

Stayed in April 2023

cleaning services

onsen

Stayed in April 2023

The room is small, the carpet full of dust on the floor.

Good location.

Stayed in April 2023

Very small room. Man staff like Indian style, he’s not polite, no smile, no kind of good service. He should be security.

Very small room

Stayed in April 2023

There is no coffee anywhere in the hotel. The room/bathroom were so tight and so many noisy tourists in the hotel and convenience store nearby. it was like a zoo.

The room and bathtub was very small, but the bed was comfortable. There is no coffee in room or anywhere in the hotel.

Stayed in April 2023

good vibe

Stayed in April 2023

Prices have gone up too fast and too high..They do not offer a late checkout for a Genius level Booking.com customer like me. Did not give me a free water every day..

Clean

Stayed in April 2023

Method of check in, no staff helping when got problems. it take about more than half an hour for one check in.

Comfortable and good location.

Stayed in April 2023

When we arrived, we were very tired but we have trouble checking in with the machine. We tried many times but it does not work. So finally we have to check in with the staff. We request 2 double rooms on the same floor. Our group is 3 people. I don't understand why do we have to pay extra 2000 yen per night for the room the stay alone.

The day we arrived, I was a little bit surprised that the room is so small. I booked double room but I can't open my luggage. Other than that I think the hotel is in a good location and very convenient. The facility is good. I love the Onsen.

Stayed in April 2023

Hotel is too small and dusty

Hotel location is walkable from ueno station

Stayed in April 2023

We hope we can control the heater and airconditioning

Location, cleanliness and comfort

Stayed in April 2023

none

location, staff, public bath

Stayed in March 2023

The inconvenience will only be for single not for family.

The hotel near to the train station.

Stayed in March 2023

The staffs at this branch seem not willing to help anything. Pretty disappointed after having heard about the APA reputation. Probably high expectation about Japanese culture, but not the reality from this brach. In addition, the controlled environment system cannot adjust, i.e., it is set to be heater during my stay. Numeric temperature is only one adjustable. The minimum number is 16, but that still makes the room too hot. One advice from the front desk is open windows of which makes the room smell like a restaurant full of chicken BBQ (the smell comes from some restaurants nearby). With the same price, I’d rather stay somewhere else on my next trip.

n/a

Stayed in March 2023

There's young little boy in female public bath...

The bed is really comfortable!! And there's space under the bed, you can store your suitcase there!! Special thanks to 渥美さん at front desk, for his patient help during check-in!! (and finding my packages LOL)

Stayed in March 2023

none

all.

Stayed in March 2023

none

location, facilities, staff

Stayed in March 2023

Room is very small. Not good value for money. Elevators are packed for morning rush hour. Windows can open slightly to a view of next building so expect no sunlight.

Location was good short walk to Metro (Hibiya line) The bed was comfortable. Water pressure is good. Wifi is good.

Stayed in March 2023

don’t have , may be room size

great location, clean , great service and facitilities

Stayed in March 2023

Ridiculous to have all trainees staffs only at reception! Staffs insisted on check in using machine only even though there is a long queue and staffs not helping guests who have trouble using the machine causing long wait in the queue! Flexibility of manual check in process MUST BE considered.

Convenient location

Stayed in February 2023

Nothing, Everything is perfect

Hotel location is great. It's located at Ueno area which have a lot of restaurant, Game station, Shopping area. You can walk to Metro or JR transportation within 5-8 minutes. The staffs here are very nice and friendly. Even though the room is quite small but it's very clean and comfort. On the hotel's 15th floor, there is Onsen indoor and outdoor which you can relax and take time here.

Stayed in February 2023

Too small for 2 people

Very convenient great amenities

Stayed in February 2023

Same choice of food. I stayed 4 days so would be nice to see a variety

Good accommodated a grp of 6.

Stayed in February 2023