Check in time is kind of late at 3pm and early check out too for 10am. Staff not flexible when come to check in time, long queue before 3pm check in time.

Excellent location, and I'm a regular guest whenever I travel to Tokyo or nearby cities. Easy access to the train and subway.

Stayed in December 2024

bathing room with odor, front desk staffs looks not friendly, without choice of cool air in room control- other brands with, room is small

standard APA quality, easy access, all others cleaning is ok, superb view to Skytree

Stayed in December 2024

standard hotel room in tokyo, no complaints. single double bed room would be quite cramped for a couple but for a single person it was fine. right outside one of the exits for Ueno station's metro. Mostly used the Ginza line

Stayed in November 2024

Too small

Good location and staff

Stayed in October 2024

Air conditioning as it has been controlled by central. It should be able to config individually. Heater is good but we can’t adjust the temperature as it’s too hot.

Location and facilities

Stayed in December 2024

Until now Nothing !

Near by unnoticed station very convenient, a lot of good restaurant ,hotel staff so kindly!

Stayed in December 2024

Everything

Good for everyone, Nice staff, Nice facility

Stayed in December 2024

check in by machine

location

Stayed in December 2024

The air conditioning cannot be adjusted, and on some days it was too warm and we needed to leave the windows open to keep the room at a comfortable temperature. This was not a problem for us as we stayed on the side of the building facing away from the main road and it was fairly quiet, however, it would not be so great on the highway-facing side of the building. Tip: Ask for a room with a view towards Skytree.

Great location close to Ueno Station, Keisei Skyliner and Ameyoko Shopping area. Perfect location for exploring Tokyo and beyond. Rooms were clean, staff were friendly, overall a great value stay.

Stayed in November 2024

The room is too small even though we know in advance. Very hard to open 2 luggages at the same time. The room is not very well cleaned. There is dust in hangers and toilet smells the first few days we stayed. Bear in mind that if you stay during winter season, they only have heater - no air con. I felt too hot and need to turn it off and open the window instead.

Location, check-in& out system, have public bath on 15th floor. New tv.

Stayed in December 2024

The property do not clean the room everyday

Good Location

Stayed in November 2024

The laundry is on the ground floor near the lobby. Everyone can see you are carrying a bag of dirty clothes to the laundry.

Very good location and a reasonable price.

Stayed in November 2024

Nice location, surrounded with restaurants and convenience store. Also have Onsen for relaxing.

Stayed in October 2024

Room was a bit dusty. Air conditioning is controlled centrally so the heater was hot. Had to turn it off and open the windows.

Nice facilities

Stayed in November 2024

Notting

Facility in room is very good, functional and up to date.

Stayed in November 2024

The lift service are too busy during 9:50 to 10:30 that it is impossible to take the lift down. The temperature is too difficult to adjust and humidifier is needed. The price is a bit too high.

It takes about 6 minutes walk from Keisei Ueno Station to the hotel. Across the road there is a family mart and numerous food and restaurants. There is an artificial onsen on 15/F.

Stayed in November 2024

The room side is relatively small. A bit challenge on where and how to open the luggages. But it’s all fine given the price and size of the room that you get.

1. Good price 2. Good location, close to Skyliner, Subway and JR 3. New and clean 4. TV in the room which is tell us about Japanese culture, how to use public bathroom, etc 5. Lots of places to hang clothes

Stayed in November 2024

Rooms too small. Check out time 10am is too early, if you are saying that you are lack of manpower to clean up the room for next guest, then you should hire more staff to support for your good “business”

Free p**n, good location, surrounded with a lot of good food

Stayed in November 2024

The receptionist who accepted us was rude.

perfect location. near to subway and eateries. Free for guest common hot spring.

Stayed in November 2024

Appreciation for Your Consideration of My Request thank you :")

Stayed in October 2024

The rooms are too small, the window was facing the other building so there was no natural light at the room we stayed in. It was quite claustrophobic. But it is to be expected for the price in Tokyo.

The location was great, the hotel looks like it is quite new, the breakfast was good, the room has all the amenities you need. The check out is really simple.

Stayed in November 2024

perfect location, amenities provided everyday easy to check in and check out

Stayed in November 2024

my main issue which has occurred across other hotels too is that the room a/c temperature is stifling and I can't turn it down . seems to be a cultural difference.

helpful staff, clear information on signage, efficient room layout and useful extras like kettle and tea, bathroom supplies, clock with thermometer, all light switches can be operated while still in bed, very quiet in room, able to open window, great location for the station and food outlets

Stayed in November 2024

Elevator

Location

Stayed in November 2024

I wish the bed was more firm

I liked the location

Stayed in November 2024