Flour got dirty I ask to clean but never got a clean

Nice location

Stayed in April 2025

Stayed in this hotel for 6 nights in early April because of the Sakura. Pros: The location is excellent, just across the street of Ameyoko. Neutral: As expected, the room is pretty small. Cons: Even outside temperature is 15°C, the room temperature is a bit warm. Tried to turn on the air conditioner, but the system mode is set to “Heat”. It can’t be changed because it is controlled by the hotel. Tried to speak to the front desk, but they can’t speak English. It is pretty common in Japan, but I wonder how they can assume everyone can understand Japanese. Google Translate is a must. She told me I can press the power button twice to switch the mode, but this so-called solution is just to turn the system from on to off. Finally, she said just open the window. I turned on the hair dryer and set it to cool as a fan. Nothing else I can do. UPDATE: The hotel turned off the heat in the following day, and turn the fan mode on. It is not the air conditioning because it has no temperature setting. At this point, all I can say is better than nothing. At least I can sleep well. UPDATE #2: Finally in our last 2 days they turned the “cool” mode. It is back to a normal hotel room and much much better. But everyone is different, without the control by each traveller is not a good practice. I know they have to turn the compressor on and off, but staying in room with 28°C+ is bi not a good experience

Location

Stayed in April 2025

good location, very convenient, friendly staff, easy check in and out

Stayed in April 2025

no bottle water for whole stay

Stayed in April 2025

Staff were awesome and especially forwarding luggage a breeze

Centre ice - close to station and park great buzz walking the streets day/night - glad we chose Ueno as location

Stayed in April 2025

Yes of course the room is small, it's an APA hotel. You can't decide heating or cooling, but if you don't like that day's prescription in the elevator you can just turn off the AC?

You get what you pay for. Very good price per value, suitcases go under the bed, bathroom door opens above the suitcase. It's the small things other business hotels just can't do. Good location, very close to Ueno park, to Ueno station.

Stayed in April 2025

Friendly staff close to restaurants

Stayed in March 2025

A very modern building with an outstanding service. The checkin and checkout process were smooth and quick. Some may think the rooms are small but I think it was just fine. At first I thought the pillows might be a little too hard, but once I slept on them I realized the were very confortable, and it actually helped with a little neck pain I had when I arrived at Japan. The public barhrooms were an amazing plus and absolutely worth the price of the stay (though it might help to give guests some type of manual or instructions on the proper onsen etiquette. I think a lot of people may already know or resesrch on their own, but I noticed some people were a little lost). The location was also ideal, and there are a number of conbinis really close by. I enjoyed my stay a lot, and will definitely consider it for a future trip when I'm in Tokyo.

Stayed in April 2025

The rooms are Way too small and there are many other better choices available. Poor value and out dated. Breakfast area small and the options were the same everyday.

Stayed in April 2025

Air condition was not work properly There is no space to open your baggage

Room too small It is like a rabbit cage

Stayed in March 2025

I find the room small compared to our previous accommodation in shinjuku and osaka

close to the train station

Stayed in March 2025

The breakfast was horrible.

Daily renewal of clean towels.

Stayed in March 2025

The downside of this hotel location is that despite being quite close, Ueno station is huge, and has an absolute MAZE of street access and walking bridges right next to multiple levels of tracks, as well as the road. Google Maps couldn't tell me where I was, because there were too many concrete and metal structures interfering with signal. There was also only 1 elevator I could find so when I was carting my luggage to the hotel, I ended up going up and down staircases repeatedly as I tried to figure out where the hotel actually was. (Of note, the Ueno Park APA Hotel is also very close by, and easier to see from the upper walking bridges at the station, so don't get confused.) I did eventually find the hotel, and figure out the easiest routes too and from it and the interesting spots around it. But that first time traveling there was stressful. If you know Ueno Station or plot a route before travel, it shouldn't be too difficult.

This was a very comfortable compact hotel room, really well located in the Ueno area. It is VERY close to Ueno Station, was a short walk over to Ueno Park, and essentially across the street from Ameya Yokocho, which is a fun touristy market street that has a LOT of great places to eat and shop in it. I didn't get breakfast at the hotel restaurant because I knew there was a lot of places to eat, but ironically, I mostly ate at conbinis instead. I should have gotten the breakfast anyway. The public bath was really enjoyable! At least for the ladies side, going in late morning, or early afternoon was generally very quiet.

Stayed in February 2025

Great hotel, spent one week here. Clean and homely. Has a tv, fridge, luggage storage under the bed. Nice views. Has plugs and light switches by the bed.

Stayed in March 2025

No fan in the room

Nice, clean and very good location

Stayed in March 2025

Room decor felt a bit musty and the lack of sunlight made it rather dark and dingy, so not great for working in during the day. Instead, it would make a convenient base for sightseeing (I.e. for anyone not needing to spend much time in their room) as it’s conveniently located to Ueno park, train stations etc. Breakfast wasn’t the best either (Japanese/Western fusion - limited selection no veg/tofu though some cereal & salad available).

Excellent location - 5 mins to Ueno station and Ueno shopping street, 10 mins to Kesei-Ueno station to Narita. So easy to walk to/from with suitcase etc. Good onsen for women - with 1 indoor and 2 outdoor baths.

Stayed in March 2025

It was not clean. I didn’t make a fuss about it because I arrived late because my Shinkansen was delayed and I just wanted to go to sleep. There were hairs in the bed and on the bathroom sink. The desk had oily fingerprints. The carpets were in bad shape.

The best part of the property was the open-air onsen and they provided free luggage storage after check out so I could explore Ueno without carrying my bags around.

Stayed in March 2025

Even by Tokyo standards the room was very cramped. Breakfast was a bit disappointing. It was not very easy to get to Ueno station with luggage - no escalators over the road.

Nothing in particular.

Stayed in March 2025

This time room not clean and mattress quite old with not good smell.

Location

Stayed in February 2025

Nothing really, room is small especially for two people.8

Just great all round, no issues at all

Stayed in March 2025

No cleaning everyday

Location

Stayed in February 2025

nil

Location near Ueno Station. Breakfast OK. Spa OK.

Stayed in February 2025

The extension fee is a bit too expensive

I like the friendly staff there

Stayed in March 2025

Location is great. Space is a bit tight but manageable.

Stayed in March 2025

The room was tiny, the bed very uncomfortable, the staff were basically non existent and those that were there were rude. The luggage storage was not at all secure. The room was above a freeway and we had noise all night from traffic and got basically no sleep.

Location was fantastic for getting the Shinkansen and the airport shuttle. Very close to the stations and the zoo and museums

Stayed in March 2025