The room is too small.

The public hot tub is a very good compensation of a very small tub for the room.

Stayed in September 2024

Small room, but it it well designed and sufficient for 2 persons for few nights

Convenient location: a lot of shops and eateries around this area. Interesting in the morning, afternoon and night. Direct train to Narita Airport Hot pools: very lot pools (42 deg C) and powerful jacuzzi.

Stayed in September 2024

Nothing

Everything

Stayed in September 2024

Nothing

APA hotels are always great value for money and in great locations. The excellent onsens are a real bonus. Beds are super comfy

Stayed in September 2024

The room is quite small

the location is very convinient to everything and the staff hospitable and willing to help🤗

Stayed in September 2024

Nothing

Close to ueno station

Stayed in September 2024

A bit small, but it's in Tokyo, what do you expect. It's acceptable.

Facility and decorations are very nice and modern. Location is super convenient.

Stayed in August 2024

It's a common thing for Tokyo hotels to be slightly small in size. That's the only downside but it was enough space for 2 people and a big luggage :)

This hotel was excellent!! It's close to Ueno station so its very convenient if you are taking the Narita Express or if you want to take the JR line. There's so many things to see within a 5km radius of the hotel. The best part is that there is an onsen in the building so you can soak in the hot bath after your long day!!! Love it

Stayed in August 2024

Room size is like a cage

Free onsen

Stayed in August 2024

I've never had to call the receptionist during any of my stays, but this is the first time I've had to call the front desk every night! I stayed for three nights (four days) and on the second day, I requested bed making at 11:30 AM, expecting the usual daily cleaning. However, I later found out that if I needed daily cleaning, I had to make the request and leave the room before 9:00 AM, which is earlier than the checkout time. As a result, they just hung a towel on my door. It wasn’t as if I left at 2 PM and expected all of this to be done. I typically leave between 11:00 and 11:30 AM at other hotels and have never had this kind of issue before. Although the front desk eventually offered some thoughtful solutions, I was still disappointed with the overall experience. I understand that tap water in Japan is drinkable, but after receiving a complimentary bottle of water on the first day, I expected another one the following day, yet none was provided. Not sure if I had to pick up at the reception downstairs but it didn’t make sense. Why not just place one when you cleaned the room. On the third day, I decided to pick up a water bottle from the check-in counter, but a female staff member suddenly approached me and insisted I couldn't take one because they had already provided it (on the first day? Lol). I explained that I didn’t receive any bottles the previous night (if they had given one, it should have been in the bag hung at my door). Her expression made it seem like she thought I was lying over a single bottle of water. Unbelievable! Even if the hotel had no policy to provide complimentary bottles of water the following nights, I wondered if there is any necessity to force the customer to consume tap water, green tea powder, or whatever, especially when a guest was already there.

Location.

Stayed in August 2024

Clean, good space efficiency, very convenient from the train station. The staff were really helpful with assisting with delivery of luggage.

Stayed in July 2024

The rooms were clean and it was in a great location just a short walk from ueno station.

Stayed in July 2024

Too small, and too densed. Cleanliness of the room also not so acceptable, when comparing with other tokyo hotels i stayed before.

The location, easy to reach and many choices of restaurants nearby

Stayed in July 2024

N/A

Very convenient and the staff were very helpful too.

Stayed in July 2024

Nothing

Everything

Stayed in June 2024

Burget hotel chain -

Stayed in July 2024

Asked for advice on how to dispose of unwanted luggage, the female employee was not happy to provide any information. Breakfast not good value.

Good location

Stayed in June 2024

staffs not friendly so rushing ,no free drinking water bottle like other APA hotel .

Location

Stayed in June 2024

Located right outside exit 3 of Ueno station. Close to convenience stores and Ameyayoko shopping district. Lots of places to eat around.

Stayed in June 2024

- One of our group's rooms was extremely smelly due a plumbing issue; the room should not have been rented out. The staff fixed this the next day after we notified them. - A/C system automatically shuts off after a couple hours, which was very annoying when trying to keep the room a comfortable sleeping temperature. - Did not offer Kuroneko Yamato pickup, which was a surprise to us and caused a headache upon check-out. - Rooms were very small and somewhat dark, as expected.

Great location near Ueno station, rooms were quiet, public baths were very relaxing and not too crowded, good provided yukata, good coin laundry facilities.

Stayed in May 2024

Almost everything.

There was no sunlight come into our room due to building next to our hotel block. Bathroom drain was blocked and bathroom flooded. The dining room for breakfast is not equipped to handle flow of guests and no changes in menu one day to another. We asked to get refund after the first morning to the hotel, and we were rejected.

Stayed in May 2024

The hotel has tried to automate everything, with kiosks for self checkin and checking bags at the beginning or end of your stay. Our experience was that this was overly complicated and we constantly encountered technical issues. It took forever to check in and also check our bags on the final day -- it took us a half hour just to get our bags checked, which seemed silly since they were just left tied up in the lobby. It would probably go much more smoothly if staff handled checkin and bag check directly. There were certainly enough staff in the lobby that this would be more than feasible, and the staff ended up backseat driving the checkin process at the kiosk anyways since there were so many technical issues and questions with the process. The rooms were also much smaller than anticipated. My large Away roller bag was not able to fit open on the ground -- I had to open it on the bed and then close it and store it on its side between the bed and wall, which was pretty inconvenient. You also have to shower with the bathroom door closed, otherwise the steam will set off the fire alarm, which was somewhat claustrophobic given the small space. The bed was not very comfortable. It felt like a cheap mattress, thin and hard pillows (there were something like beans or beanbags on the inside for some reason), and there was an A/C in the room that you do not have total control over (we could not set it lower than about 68 degrees fahrenheit -- if you're a hot sleeper like me, this might be uncomfortable). Finally, the window opened within a few feet of another building, so we got next to no light into the room itself. For the most part, these issues didn't terribly impact our stay since we spent a lot of time out in the city, but I would definitely not book here again and instead pay a little more to be in a nicer space.

The hotel is conveniently located near public transit and overall seemed fairly clean.

Stayed in May 2024

Rooms are very small. Not as clean as I would expect.

Location is good and close to station. Very close to busy restaurant area.

Stayed in May 2024

There's only 1 washing machine and dryer so it might take awhile to get it done.

The location was good, close to the station, the eatery and family mart. Daily towel changing service , comfy bed as well.

Stayed in May 2024

Bathroom small but more than made up in high quality furnishings equipment and tech! Very very clean hotel, very close to the station and public park

Stayed in May 2024