Nothing really bad, nothing really good…. But quite expensive compared to room price and what you get.

It’s a room and a bed….

Stayed in February 2025

I “ upgraded “ at a cost to a Phiten room . I honestly cannot understand what the benefit is as it’s no different to most small Japanese hotel rooms - puzzled ? Another disappointment - I looked forward to the LG Styler but all instructions were in Japanese . All TV Japanese and guidance for VOD only Japanese .

Location / Ease of check in / Lockers for luggage storage

Stayed in January 2025

Nothing

Loved the robots at reception! Hotel was super convenient to get to from Hanada airport, close to 2 stations.

Stayed in January 2025

My experience at this hotel was extremely disappointing. From the moment we entered, we were greeted by two incredibly lifelike robots at the entrance, which gave us quite a scare. The atmosphere they created was eerie and unsettling, completely contrary to the warm and welcoming vibe one would expect from a hotel. It felt like stepping into a scene from a horror movie, especially at night, when the robots made the experience even more disturbing. The hotel’s management was also a significant letdown. During the booking process, I had clearly filled in the names of two guests, but upon check-in, the hotel insisted that they only recognized one guest. Since the entire check-in process was self-service and there were no staff members available to assist or provide reminders, we ended up discovering the next morning that only my friend was entitled to breakfast, while I was excluded. This kind of service felt cold and unprofessional. What’s worse, as breakfast time neared 10 a.m., my friend was still eating when the restaurant staff abruptly asked her to leave. While I understand that hotels often have fixed meal times, such rigid enforcement of rules without any flexibility or respect for the guest’s experience was unacceptable. Instead of the warm, thoughtful service one expects, this hotel’s approach felt harsh and mechanical. In summary, this hotel fails both in design and service. From the unsettling robots at the entrance to the indifferent management and the lack of flexibility in guest service, my stay here was deeply unsatisfactory. It felt more like dealing with an automated system than a place where the staff genuinely cared about creating a comfortable experience for guests. I will not consider staying at this hotel again and would not recommend it to others.

Stayed in January 2025

extremely tiny room, and extremely small bed, the room is so small, I can’t even open my big suitcase and lay flat on floor

it’s close to JR station

Stayed in January 2025

Really accesible and centric so moving around the city was not an issue at all at this hotel. Also they have storage lockers in place so that if you get there before check in you can lock your bags without the need for staff.

Stayed in October 2024

Loved everything about it

The accessibility to the train station. Super close to convenience store and restaurants

Stayed in November 2024

Nothing

Everything is perfect. It is vauable for staying. There are everything in the room, clothes cleaning, ironing machine including

Stayed in November 2024

What I don’t understand is why we’re asked to rate the staff when there isn’t any—it’s all robots. But honestly, I have to say the robots handled everything much better than humans usually do. Check-in was fast and smooth, though only available from 3 PM sharp, which is a slight downside. However, they’ve organized luggage storage very well. You can take your bags to the second floor and secure them in a locker. It was quite busy, but we managed to get a locker without any issues. In the meantime, you can grab something to eat at one of the nearby restaurants. The room itself was tiny—barely enough space for two small suitcases, and opening a large suitcase would have been nearly impossible. The bathroom was also very small but included a mini bathtub with plenty of hot water, which was nice. We didn’t book breakfast and were glad we didn’t since it was Japanese-style, which may not suit everyone. Instead, there’s a convenience store just around the corner offering fresh coffee and snacks—a great alternative. Overall, a unique and efficient experience, especially if you’re okay with minimal space and no personal interaction.

The check-in process was fast and easy—just check in online a day before, then scan your QR code upon arrival. The location was excellent for exploring Tokyo Tower, and the area was much quieter on the weekend since it’s in a business district. Additionally, it’s conveniently close to a train station, making it a great base for getting around the city.

Stayed in September 2024

My key was not working and it took me some times to fix it. There should be someone who speaks better English.

Everything was great! Especially I liked that I could leave my suitcase before check-in.

Stayed in October 2024

Great location, you have everything you need just around the hotel: restaurants, train stations, convenience stores, karaoke bars etc. The staff, apart from the robots, was extremely nice and helpful if needed. The room was very clean, equipped with pretty much everything you need.

Stayed in November 2024

Nothing.

Seamless check in and out. Great location with amenities and restaurants nearby.n

Stayed in November 2024

Nothing.

the convenience of checking in and out. Friendly staff and good location.

Stayed in November 2024

Nothing that matters

I feel like it was the best choice for Tokyo/Minato. Location is just perfect, a few min walk to the train which will take you everywhere, including direct trip to the airport in 20 min. Very quiet area with lovely restaurants and cafes. (I recommend the small restaurant downstairs, great food and lovely friendly staff ❤️) Couldn't hear any external and internal noises. The check- in was very easy and fast, loved the cute robots ❤️🤖🎃 The staff is instantly available and very helpful if you call number in the lobby. Room was very small, which is normal in Tokyo, but ultra clean, well organized and it had fantastic LG styler steam closet. There's a space for luggage under the bed, super duper toilet and all necessary toiletries. Perfect for ppl who travel light, not with oversized suitcases. Bed was very comfy and large enough for 2 ppl. Had a great stay and highly recommend for an easy and perfectly located compact accomodation. Btw, if you travel to Japan and can't sleep on hard pillows, bring your own inflated pillow.

Stayed in October 2024

the location of this place is really good, rooms are equipped with all the amenities, I like it.

Stayed in October 2024

Room was too small and no staff for checking check out that being said the automated check in out process was very easy. I just prefer to know that there is a staff member at the front desk.

Amazing location only five minutes walk from the north exit of Hammatsucho (Haneda monorail station terminus) however, room was very small even by Japanese standards fine if you’re on your own but for a couple far too small for anything other than an overnight stay to pick up the monorail for a flight. Our room was also not as clean as all of the other hotels that we stayed in however it was good value so if it’s an overnight and this place is the cheapest and I would stay again however if not I would certainly stay elsewhere also didn’t like the fact, that there were no staff at checking instead there were two androids which was pretty cool but I much prefer to meet a person!

Stayed in October 2024

The facility is clean! Got a LG steam styler in the room, super cool and can clean our jacket. the room wear and the tower are new and clean as well. Can see a bit of Tokyo tower from the room. Good location, convenience for going to Haneda Airport and got lots of restaurants nearby.

Stayed in September 2024

Close to station, beautiful places near by to eat (cheap) around the corner from 7 eleven and family mart. The place was extremely clean. We stayed for 5 nights and didn't want to leave 😊

Stayed in September 2024

Too small rooms

Hotel was is good spot

Stayed in August 2024

Very hard beds, had to request extra pillows as they were not provided from the start. Also the lack of staff presence was annoying.

The location was excellent. Close to the station and on the Yamanote line.

Stayed in August 2024

Not as 'henn na' as I'd hoped. robot check in was just a couple of pretty stationary robots that I didnt have to interreact with at all.

Close to station, good restaurants near by. view of tokyo tower from bedroom was epic.

Stayed in August 2024

Small room.

Wonderful staff! Despite the check in counter being serviced by robots, there are actual human staff members available if you need anything. We had issues with our TV and the team at this hotel could not have been more helpful! The rooms are quite small, but that's to be expected in Tokyo. The rooms were comfortable.

Stayed in April 2024

The room was on the smaller side. But nevertheless great value for the price.

Great location and facilities. The staff was incredibly helpful. The amenities and facilities were great.

Stayed in May 2024

The bed was super uncomfortable. The pillows were awful. The room was either too hot or cold. The lack of humans at check in was just annoying and the robots don't even do anything. Might as well just have a machine to check in. Breakfast was unclear, as a foreigner it was hard to understand that it was okay to go in and take a seat as it looks like a restaurant you have to pay for. Also breakfast is not that awesome. Watered down curry. Everything that should be hot was cold and everything that should be cold was hot. The TV in our unit was broken. The LCD has worn out and the image was very blue.

The fast check in and check out process

Stayed in June 2024

The room was v small. There isn't a luggage rack. So we had to open luggage on the floor. Very strenuous for an older person like me.

The location of the hotel.

Stayed in June 2024