For our trip's itinerary, it wasn't a very central location. However, it was one of our favorite and spacious hotels.

The room was great and large compared to all the other stays we had in Japan (maybe similar in size to the average hotel room in the United States), and very comfortable and clean. There was a clothing sanitizer machine in the room that could maybe also steam your clothes if you wanted it to? We didn't use it but it may be nice for those who have a meeting to go to during their stay. I loved that there was a 7Eleven right next to it, and we got our breakfasts from there.

Stayed in April 2024

Even if there’s the option, you can not anticipate the check-in; since most low cost airplane companies arrive early in the morning, it would be appreciated to anticipate it

Cleanliness

Stayed in April 2024

The bottom of the bed was filthy and had a dirty sock on it!

The location is quite convenient.

Stayed in March 2024

Not a good room, small double bed for two people and nowhere to put luggage. The room was also taken up with an LG styler unit which was the size of a wardrobe and we didn’t need! For some reason only one guest was shown as staying when it was me and my husband so I don’t understand as I booked the same way as all other hotels and breakfast was only for one so we had to pay for the other! Window was blocked out and could only be opened about 4 inches. I felt a bit claustrophobic. Wouldn’t stay there again.

Convenient to eateries and shops such as family mart which we used quite a bit. Close to train station into Tokyo station. Also had an Irish pub on ground floor so good for dinner. You checked in via robots and machine but worked ok with staff member you could call.

Stayed in April 2024

Great value for money, good location, close to station

Stayed in April 2024

The room was very small. There is no shelf or cupboard, even small, to put things. It will be good noug even couple of shelfs.

Location is good, not far from all attractive area. It is very close metro stations.

Stayed in April 2024

Not the cheapest, and it is hard to rate the staff if you don't actually meet any !

Very good hotel in a lively area of Tokyo, with plenty bars and restaurants nearby in Akasaka. Robot check in very quirky- which is good ! Room spotlessly clean. 3 subway stations within 10 mins walk- so you have a choice of various metro lines.

Stayed in April 2024

The "robot" front desk was fine but the sound of pneumatics was reminiscent of old Disneyland animatronics. The instructions for laundry were unclear and should be updated. Soap is already in the water. Only put a few small items in otherwise the clothes are not thoroughly cleaned. Just put in the coins and go, don't bother with the "tumbler shower" button. If you need help, there's a phone for live staff who are as expected very polite and helpful, despite your terrible Google-Translate/Language--App broken Japanese. As with any hotel in Japan, the rooms and beds are small. Japanese "Queen" is closer to XL-Full US beds. Their "King" is closer to US Queen. There is very little space for large luggage or anything other than sleeping. That's just how it is. Know what you're getting into. My husband and I (see description above) are not small people and we're able to manage around each other. If you need space you'll need to spend the money on a larger room.

Location was great for us (mid-40's, first-to-Jaoan tourists from West Coast of USA, who do NOT need to be in the "heart of it all" to avoid FOMO, I'm 5'9" and 230 lbs, my husband is 6'5" and 300 lbs). Easy to walk to rail systems, bustling with business professionals during the weekday work hours, but nice and QUIET at night. Right along a street that was lined with multiple convenience stores and restaurants. Not super touristy nor obnoxiously crowded as a "must visit" place identified by social media influencers and vloggers. Just what we needed. There's so much high intensity and things to see in Tokyo, it was nice to come back to something at night where you get a bit of a sensory break.

Stayed in April 2024

The room, not much space to open our luggages.

The location

Stayed in April 2024

The elevator was a little slow, but that was the only negative we had!

Great location. Very clean, excellent housekeeping. Good breakfast. Comfortable LG Styler room, great for refreshing clothes without laundry (although that was available if you wanted). Would definitely stay here again.

Stayed in April 2024

The small size of the room would be the only negative I can think of, but that's normal for Tokyo. I would say that compared to other accommodations it was the biggest.

The accommodation was clean, in a central location, next to the metro and many restaurants and mini markets. They provided everything one could need and would highly recommend.

Stayed in March 2024

Creepy to be welcommed by a speaking doll. Glad I didn't book it with breakfast included. It is in a pub. I went down to have a look and it wasn't good!

It was ok.

Stayed in April 2024

Nothing

The room was small but functional and the hotel is in a good location

Stayed in March 2024

The automated check in didn't work

The room was nice and I liked the other facilities and the mangas provided. The area was also good.

Stayed in April 2024

No HDMI connection to the TV, and there were no english TV channels (but.. you dont visit Tokyo to stay in and watch TV anyways...)

Great hotel, in a great lively neighborhood, 5 min walk from C or G train. Check in was easy and flawless, the room was quiet, very clean and as described.

Stayed in April 2024

The third bed was almost impossible for my son to sleep it was so hard. Other mattresses also hard.

Location was great-lots of restaurants around and easy subway access. Clean room. Nice amenities. Excellent shower pressure and temp.

Stayed in March 2024

A bit small, not much space to place luggage. Manga corner had no place to sit and enjoy

Great neighborhood, close to transit, comfortable beds

Stayed in March 2024

The bathroom really stank (rm 713). No luggage space/storage in room - it would be good to have the beds elevated to allow underbed storage. Online communications were terrible - could not get definitive responses to queries; the public phone line was not user friendly - only to find out there was another/different line to call (not published anywhere) to be able to speak to anyone. 1 dinky pillow.

Requested rooms to be close together and we were on the same floor which was great. The Irish pub - staff were nice too! Human staff were great but only if you are on hotel premises.

Stayed in March 2024

The pipes or air vents in the bathroom were connected to other rooms because you can smell all the unpleasant smells from other rooms at times...

The room was cleaned well and the bathroom had a good amount of counter space. The check in and check out was pretty smooth and there was free self luggage storage if you arrive early or leave late. There were plenty of 7/11s and supermarkets nearby.

Stayed in March 2024

The robots check-in. We had a problem with the card payment and had to call the human staff who really tried to help but did not speak any English.

Good hotel in great location near two subway stations and a lot of restaurants and convenience stores. Clean and comfortable, good value.

Stayed in February 2024

Small room as expected, view on the wall in 1 m distance

Good location to explore Tokio by Subway

Stayed in March 2024

We were not able to cast our own netflix app to the TV.

Very good value for your money

Stayed in March 2024

None

Location and amenities

Stayed in March 2024

Room could be bigger - could not place luggage anywhere - so was very squashy!

Even though the rooms are quite small (15m2) it was a really nice comfortable stay. Easy access to other locations by train. Nice experience with the Robots, but wish they could also speak other languages like English.

Stayed in February 2024

finding wrappers and loss items from previous customers under the settee

The rooms are quite small for two of us we had a triple room which was just about adequate with two large cases. There were 3 beds one was a bed settee which we turned back into a settee to gain more floor space there was a lot of wrappers and dust under there and things people had lost during there stay and clearly shows although they hoover every day they hoover around things, that was my only moan other than that the staff were friendly and helpful, it's very close to train stations and loads of eating places and shops too, the robots are friendly too!!

Stayed in February 2024