The welcoming or the personal They vive pijamas

Stayed in February 2025

Bit squishy!

Comfortable room with nice, clean utilities! Perfect location for low-key travellers. All self serve and checkin/checkout was efficient

Stayed in February 2025

The breakfast area lacked a vibe

Very unique check in process. Clean, easy access to train and airport.

Stayed in February 2025

Everything was great

Location near the airport. They provided free shuttles to the guests to the airport staring at 4:45h, 5;45h, and so on. The neighborhood is calm, not much to do, but there are a few restaurants walking distance. For us, was perfect for our last stay in tokio before go to the airport

Stayed in February 2025

We asked for 3 beds but there was no room for even one person to sit when made up. Could not locate airport shuttle at airport when arrived and airport information desk said would not run for another 4 hours. We later found it would not take our ski gear so ended up using bus & train.

Handy to bus & train.

Stayed in February 2025

Though the room can be quite small, they compensated it with best hotel services and cleanliness of the room. A very good option if you reached Tokyo late at night and wanted to have a layover.

Stayed in December 2024

Apart from the check in clearly needing some work, like, maybe send a message or email to every customer confirming "look, this is the name you need to use to check in", there wasn't much to point out. Except... ¥200 for 10 minutes to use the clothes dryer... That's steep! In no other hotel have I ever spent more than ¥500 for 1 full hour, same brand machine and all. In Tokyo, neighbourhood coin laundries charge around ¥100/10 minutes. I even thought maybe it was set up to a higher temperature and required less time. Nop. Started with 30 minutes and it was all still wet. Had I known it was a regular setting and if I wasn't so tired, I would have gone out and looked for a neighbourhood coin laundry, but I just ended up paying ¥1200 to make sure my clothes were dry.

I tried Henn na Hotel for its location close to HND so I could catch my morning flight without stressing. The hotel provides a free shuttle bus to the airport for morning and late evening flights, so that's really convenient. I stayed in the area before and liked it, it's fairly residential and quiet, good izakayas and bars, konbini and supermarkets nearby. Room was clean and quite modern, spacious, comfortable, with a projecting screen, Google Chromecast and I really liked the pillow. Bathroom is small, but actually slightly bigger than regular bathrooms at business hotels or at least better space economy as I didn't feel as cramped. Speaking of space economy, the room design was great too and, again, felt quiet spacious. As there is no restaurant on site for lunch and dinner, there are vending machines with drinks and hot meals. There's a breakfast restaurant but I didn't try it, although it seems they also offer an early morning departure Bento if you book it in advance (24h+ before). You can pick up most of your amenities by reception, which means if you stay here over a few nights, you can pick up extras. I need to give out a positive word to the staff here and pardon the rant preceding it. This is a gimmick hotel with the dinosaurs and "robots" (which are just animatronics), which is cool to see and all, but at the end of the day it's just supposed to be a no frills place with automated check in and check out. Now, given the area we are, close to the airport, the clientele is going to be quite mixed and not everyone will operate well with the automated check in simply because, even with translations, the UI is still Japanese and so something's are not going to work well in an international environment. For example, name input to retrieve reservation.

Stayed in February 2025

beds were rock hard and extremely uncomfortable no shuttle

breakfast was ok

Stayed in February 2025

Shuttle bus times weren’t helpful for us (didn’t run in the afternoon and didn’t accept our ski bags so was no use to us. Didn’t like the robots at reception. Much prefer dealing with people so you can ask questions if you need

Location was quite good. The otorii station only a few hundred metres away. The free lockable luggage in the foyer was very useful

Stayed in February 2025

The room is too small.

Location

Stayed in February 2025

For the hotel, I really don’t have any negative comments.

The location from Haneda airport to the hotel was very convenient. The room was very clean and nice. I will use this hotel for my future visits to Tokyo. Thank you 🙏

Stayed in February 2025

Clean and convenient, great facilities. Not my first day great location from Haneda so it probably won’t be my last day either.

Stayed in January 2025

Limited staff… food was cash only

Ease of checkin, close to airport

Stayed in January 2025

None

Reasonable, Close from airport and have free bus

Stayed in February 2025

Be early for the shuttle because it fills up quickly (Max 20 pax) & you might find yourself back on the train. Our room had a noise like someone nearby was in the shower all night.

Interesting automated front desk "manned" by dinosaurs! Free shuttle to Haneda airport.

Stayed in January 2025

Check in was all electronic and cumbersome Shuttle service over crowded and useless had to resort to taxi and extra expense to get to airport

Rooms modern and clean

Stayed in January 2025

It felt like they took advantage of the opportunity but this is can normal because supply and demand. Overall it was good.

Stayed in January 2025

One thing we missed was a breakfast as our flight was very early. I wish we could enjoy breakfast before we leave.

Modern facility, Very compact yet have everything you need, friendly staff, free shuttle bus service to the airport, Unique check-in staffs

Stayed in January 2025

"Theater Twin Room - Non-Smoking" had a loud ventilation hole that was blowing cold air just above the beds. No way to turn it off. The staff on duty couldn’t help as they didn’t speak English. Our sleep was ruined.

Interior and location was good.

Stayed in December 2024

The dinosaurs, I liked them a lot.

Stayed in December 2024

Location to airport Free baggage storage Clean rooms

Stayed in December 2024

Hotel was very quite and clean

Stayed in January 2025

Confusing process, thin walls.

Breakfast was excellent

Stayed in December 2024

all good.

Staff was very helpful assisting with the check in process as it is all electronic and new to us. Location very quiet and off the Main Street. The room was comfortable for 2 persons (had to book three rooms for six persons) Strange entrance and exciting for the children. Shower / toilet room was a little larger than usual. Free shuttle to and from Haneda Airport (check the current timetable)

Stayed in December 2024

Bed too small, hard and squashed up to the wall.

Convenient for airport, free shuttle to airport, clothes steamer, quirky!

Stayed in October 2024