Nothing

Breakfast and Dinner were excellent

Stayed in April 2025

Great hotel and amazing food!

Stayed in March 2025

-

In short: it's an absolutely fantastic onsen. We had a wonderful time from start to finish, even decided to add an extra night because I didn't want to leave after just two nights. Everything is of an extremely high standard, be it the fantastic food or the impeccable service and incredibly warm welcome from all members of staff.. Very special thanks to Koji Aihara-san and Yukihiro Sato-san and also the young trainee whose name I didn't catch for making our time at Chikusenso truly unforgettable! The rooms, grounds and baths are obviously very nice and the pictures on booking are accurate. We will definitely come back!

Stayed in March 2025

A very refine establishment

Stayed in March 2025

Its location is a bit far away

Staff are nice. Facilities are great. Dinner and breakfast are delicious. We were given snacks as night food. Private onsen was available. Can see stars at night.

Stayed in February 2025

This is the best Japanese experience The surrounds are luxurious and subdued The staff are very friendly and helpful The food is excellent and a truly superb Japanese experience A place to really relax

Stayed in February 2025

It’s a little far

Everything! Amazing place.

Stayed in December 2024

Every detail is designed perfectly, including interior and architecture itself. If you love design, you have to come. Private onsen you have to try.

Stayed in January 2025

Elegant , service , dinner

Stayed in January 2025

Nothing serious, maybe the WiFi could be a bit stronger

It was an amazing stay at 竹泉荘 Chikusenso Onsen. Everything was perfect: spacious room with all amenties that you need, super friendly and helpful staff, beautifully designed lounges and relaxing onsen! The hotel also offers transfer from Sendai station and transportation in the neighbourhood. Additionally I highly recommend to reserve dinner - the food was not only delicious but served beautifully. It is a really marvellous experience.

Stayed in December 2024

Leaving

I started grinning like a fool as soon as I entered the grounds of Chikusenso. It is everything the pictures show and so, so much more. I was genuinely too delighted to play it cool. A truly beautiful property complete with a river and at least two waterfalls (the grounds are huge, so I can't be sure there aren't more). Inside the premises are just elegant with unique touches like the enormous replica temple bell in the guest lounge. There are 'public'/shared onsen and for the bashful there are also two lovely private onsen to choose from, where the pools are outside so you can hear the river. But it is the staff who elevate this unique and beautiful place to 'exceptional'. Mr Rajan who welcomed me so warmly on arrival and explained the myriad of amenities and services so perfectly. Mr Li, who explained the property's long history and more recent impressive architectural upgrade with such enthusiasm and whose admiration for the local environment almost persuaded me to go hiking. Michiko, in the restaurant who was so warm and sweet she made me feel like I was staying in her own home and her charming colleague who made me a perfect little chair from a champagne wire. I wish I could name all the staff because without exception, they were all wonderful; kind and attentive without ever intruding. Speaking of the restaurant, make sure you have breakfast and dinner there. Over three days the variety and finesse shown by the chef was spectacular. Sitting at the 'chef's table' let me watch the man in action, and it was a masterclass in calm precision in the kitchen. I left this morning and I am already giving serious thought to coming back in January...what more can I say.

Stayed in October 2024

Location was great, meals were superb, onsen was great

Stayed in March 2024

Nothing

The extremely high level of service and ambience

Stayed in March 2024

Cost of food is high but the quality was good and tasty. Beautifully presented too.

Stayed in February 2024

The only problem is its location, it is a bit out of the way. (worth the trip though)

Everything was exceptional, it is a bit pricey but the value is definitely there. The food, staff, and overall service were beyond expectation.

Stayed in January 2024

onset, dinner, breakfast, services.

Stayed in February 2024

Excellent service, good food, very nice room and onsen.

Stayed in February 2024

We had a complimentary private bath reservation included and though it was still nice we unfortunately got moved to Bath 1 because bath 2 wasn't cleaned yet after previous guests. It seems bath 2 would have a much nicer view however.

Beautifully designed hotel and very spacious comfortable room with super comfortable futons and great bathroom. The female shared bath outdoors is really beautiful and peaceful. The food was very nice and the staff tried to accommodate us with their best English.

Stayed in April 2023

Nothing unless you can fault the team for providing too much food.

Everything! The team was very thoughtful and took care of us very well during our stay. Food was exquisite with the lovely plating. It was very enjoyable and luxurious.

Stayed in April 2023

nothing

amazing staff amazing food amazing amenities

Stayed in February 2023

nothing

almost everything

Stayed in December 2022

Very uncomfortable furniture, cushions kept sliding off the chairs. Room temperature was either too hot or too cold. Very dangerous stairs, hard metal strip on each step about 3mm above carpeting, and there are many levels to this hotel, very dangerous. OSHA would never above anything like this in the USA.

Private Onsen with temperature control.

Stayed in March 2024

Dinner was not very authentic and quite a disappointment. Out of our 10 days in Japan,This was the worse food. Too much of a fusion & western concept. Food was forgettable. We had tasted Bette beef on all our other stays.For the standard of this hotel, I was expecting more. Also the lounge lobby is souless as no one is around. Suggest some live entertainment/pianist.

Room with onsen is nice

Stayed in March 2024

None

I like the service and being friendly of the staff.Super clean . To our bartender he so sweet , thank you for the magic you showed to us , it’s amazing !!!

Stayed in January 2024