The buffet breakfast was ok. Would not rate it very high.

Very clean and excellent staff.

Stayed in August 2024

The rooms are very small- even though this is likely consistent with the size of rooms in Tokyo

Washing machine and dryer in room. Staff were helpful, especially when it came to luggage- they both stored the luggage and also found our lost backpack and returned it to us- very impressive!!

Stayed in August 2024

Washer-dryer hard to use A little unreliable.with wakeup calls

Free coffee and hot chocolate Umbrellas are available for rainy days Accommodating Jewish religious needs Nice rooms and fantastic location

Stayed in August 2024

The breakfast was a little on the basic side and the air conditioner in the room had a small drip leak

The staff were very helpful and location close to the metro also very good.

Stayed in August 2024

Can't go wrong with a Tokyu Stay Hotel. Always reliable and have all the facilities you need. I especially love the washing machine in your room - just the best!

Stayed in June 2024

The room was quite small but was sufficient for a brief stay.

The hotel was extremely close to the metro/subway station, which was excellent for a late arrival from the airport! We enjoyed the hotel breakfast as well. It is also a close walk from Shinagawa Station, which was useful for catching a train early the next day.

Stayed in July 2024

Breakfast a bit unidimensional. If I was to book again it would be without. Excellent cafes that offer a mors varied option close by.

Hotel itself, location, temple behind the hotel, extremely large rooms for Tokyo, staff attitude.

Stayed in July 2024

The lobby, breakfast area, room were cleaned. All stuff were friendly. I thought I booked with breakfast but it was not included (it's my fault ) I added breakfast for 2nd day and it was really nice.

Stayed in July 2024

The location is very good, very close to Sengakuji Station, which has train lines connecting both Narita and Haneda Airport.

Stayed in July 2024

Motion detection used for hallway and bathroom lights without easy override option

Clean, comfortable, modern, and close to everything. The washing machine was fantastic to have. VERY close to multiple transportation options.

Stayed in July 2024

Very friendly staff location is great very convenient! We'll came back and we recommend it

Stayed in July 2024

Did not clean/change sheets even when visibly dirty

Clean nice rooms, friendly staff. Decent breakfast. Good location right next to station.

Stayed in July 2024

Location was really good, near Shinahawa station and we needed to take bullet train from there so very convenient. Washington machine in the room also very nice especially when traveling with little kids who are getting messy.

Stayed in July 2024

Keikyu Line station is only steps away, and it’s only one train ride to and from Haneda Airport, very convenient. We like the toilet being separate from the bathroom.

Stayed in July 2024

Breakfast was excellent but menu stayed the same everyday.

Excellent location near to both the Sengakuji (Asakusa line) and the Takanawa Gateway (JR Yamanote line) train stations.

Stayed in July 2024

Close to the station. Washing machine, electric kettle and microwave in the room. Bathtub. Comfort slippers provided. A/C working well.

Stayed in July 2024

separated toilet and bath room, comfortable bed and big room, very close to the station.

Stayed in June 2024

Small rooms, cleaned once in our 7 days stay

Access to subway

Stayed in May 2024

Comfortable beds, reasonable coffee lounge, everything comfortable and relatively modern. Great Czech restaurant nearby

Stayed in April 2024

Access to multiple train stations is great, but there's really nothing happening within walking distance in terms of shopping, dining, bars, etc. Wifi connection can be spotty and rather slow, but aligned with typically business hotel expectations.

Rooms are much larger, cleaner, and generally nicer than neighboring business hotels. Having a washing machine in the room is a huge benefit. Close to multiple train stations. Bath sponges and other amenities are appreciated. New coffee machine in lobby is a godsend - much more convenient to just wander downstairs for a fresh cup than to heat up water and mess with the disposable drip filters.

Stayed in June 2024

nothing

very clean and comfortable rooms

Stayed in May 2024

Location -- I'm mixed on this. There are two stations, subway and JR that are very close. However, the area itself doesn't offer much to a tourist as far as I can tell.

We stayed in a few rooms in this hotel. The one with kitchenette was excellent. Double room is a bit small, and the two twin room is nice. Facilities are good.

Stayed in May 2024

Size of room compared to US hotels. Better references for nearby dinner locations.

Strategic location, nearness to Ebisu where we met family. Helpfulness of your staff in sending luggages to another hotel a week later.

Stayed in May 2024

Room cleaning is an extra charge, which is unusual in my experience but it's opt-in so it's not imposed. There's a rule that you can't bring in outside guests, so new friends can't come over. The TV doesn't have features like Netflix or casting from your phone - not a big deal for me because I was too busy having fun away from the hotel, but it would be nice to be able to stream when you're done with the day.

Loved having a washing machine in the room, very convenient as I packed light. Facilities were clean, staff had a professional demeanor, room was comfy. Location was right by the local subway station and the JR station (Takanawa Gateway) is one or two blocks over.

Stayed in May 2024

Nothing. But I would like to have a body scale of possible :-)

Very nice hotel, with individual washing machine, microwave and electric cooker! Amazing!

Stayed in May 2024