Although we were expecting a small room as it was stated upon booking, the room we were assigned had a terrible layout in L where we couldn’t event open one big luggage. The bathroom was very modest and not enjoyable to take a shower in. Lastly our room was located right next to the washing machine, waking us in the middle of the night at 1am! Surprisingly guest were allowed to use it at any time of the night. We had to wake up in our pyjama at 1am to request a new room. Eventually we got assigned a room that had a similar surface but with way better layout which made the last day of our stay better compared to the four previous one. Moreover, one other issue was the lack of transparency regarding who had access to the SPA area! Indeed tattooed people were not allowed, but this wasn’t specified on their website or on booking and we weren’t informed at the reception, I even messaged the hotel to ask 2 day prior to our arrival but didnt get any answer…. I’ve learned upon arrival it while arriving in the SPA…

The property is nicely located near metro station that allows you to access quickly most of the city

Stayed in January 2025

Rooms slightly small as expected for Tokyo, but comfortable beds

Great location in Tokyo. Easy short walk to 3 subway stations for easy access to all areas of Tokyo. Great restaurants on the surrounding streets. Not a crowded, noisy area like Shinjuku. Great Onsen after day of sightseeing. Great inexpensive breakfast buffet! Staff is very nice:)

Stayed in November 2024

Nothing to fault!

Very modern and nice inside! Everything was super clean, small room but everything in Tokyo is small so I can’t fault it. Staff were incredibly welcoming and helpful! The location was amazing! 8-12min train ride to all the other major areas in Tokyo, like Shibuya, Harajuku, Shinjuku etc. 6 min walk to the train station, modern coffee shop directly across the street and lots of lively bars and sushi restaurants on the same road! Check in and check out were super easy, even though we checked in at 10:30pm at night! Reception was always fully staffed (no matter how late at night) and greeted us everytime we came and went from the property. Hotel is located on a busy street with lots going on 24/7, would recommend if you are looking for that sort of holiday. We loved you hotel HILLARYS!!

Stayed in December 2024

Overall the whole room

Just dirty

Stayed in December 2024

We liked the room and especially the top floor lounge and eating facilities with a great outdoor bar and seating area. Also very good food. And a good onsen.

Stayed in November 2024

Nothing :)

Rooms were clean and comfortable, quite small but we didn’t mind as we only had backpacks. Staff were always friendly. Good location close to all public transport links. Free tea/coffee.

Stayed in November 2024

Really good location all the key areas of Tokyo are about a 15/20 mins journey and the tube station is only 2 mins away. Also there are some amazing restaurants around the hotel.

Stayed in November 2024

Room was ridiculously small, couldn’t even open suitcases properly, barely sit on the toilet as so close to the door

Location was great

Stayed in November 2024

Amazing onsen and perfect location.

Stayed in October 2024

The service quality, especially receptionists, are not good. The price is high compared to the service quality and facility

Stayed in October 2024

Take a look under the bed, disgusting state.

Location, very good.

Stayed in October 2024

The hotel is situated in the area with lots of pubs and bar, quite messy and noisy. the room is super small and is smelly if the air con is off. No window , no view at all, with this price, the hotel is not worth at all.

Stayed in October 2024

i was disappointed that the hotel staff gave me 2 twin beds and were not able to swap me into a double bed room. i was travelling alone so twin beds were not ideal. i was also disappointed that there was no sauna in the women's onsen - only the men's. i booked this hotel specifically for the sauna so it was disappointing and i don't think it was very good value for money my room was also dusty and the blinds broke - again they didn't move me into a new room as i requested

central location

Stayed in October 2024

Everything about this hotel is amazing. There is nothing the staff won't help with and the hotel is immaculate. The hotel housekeeping ladies are an absolute joy and are such a delight to be greeted by every morning. There is a rooftop lounge that opens up at 3pm until 12am, ¥2500 for nibbles and snacks and all you can drink, with amazing nighttime views of the city. Definitely worth the few times that we went. Breakfast was the highlight for me, I've never eaten so healthy and have now seen on board a few things that I ate whilst there. Pickled ginger, pickled plums and apricots and radishes with my eggs in the morning, washed down by two glasses of detox water. I felt so ready for the day!!! The location is the best, we were right smack in the middle of Akasaka, with so many subway lines to choose from to have amazing adventures and days out. As Akasaka is the historical part of Tokyo, we saw amazing shrines and history for the prefecture. Great places to eat and don't be put off if your Japanese is non existent, there's nothing that Google translate can't fix and find for you. I would recommend Sakura Sachs in Akasaka, great food and amazing service. Get there before 6pm, as it gets busy and reservations take precedence over walk in's. Definitely coming back to Japan, as there is so much to do and many places to stay. Everything was great and I felt so relaxed and looked after.

Stayed in October 2024

Tiny room with no space to even open luggage. Bathroom was tiny and not safe. No safety bar to hold in shower. Slippery floor.

Nothing

Stayed in October 2024

Nothing

Fantastic location : Very close to JR Train, Easy to travel to Airport, Surrounded by nice restaurants and marts

Stayed in October 2024

The best value the area has to offer. Nicely appointed small space in an ideal Tokyo neighborhood.

Stayed in October 2024

Excellent location - intersection of several metro lines that take you to the other interesting parts of the city. Busy are weekday evenings- quieter at the weekend. Laundry facilities. Really nice staff.

Stayed in October 2024

The room is so so tiny. There was 2 of us and I could barely fit my luggage in the room. I had to use the corridor outside of the room to open my suitcase and get my clothes out. There is no wardrobe of hanging rail so you have to live out of your suitcase. Also there is a window but it’s completely glazed so you can’t actually see through it which made the room feel even more claustrophobic.

Great location, a lot of different food spots on the road, even a nice sushi restaurant that closed around 3am. Very close to train station. Staff were lovely. The aesthetics and decor are really nice. The hot spring baths were great, and pretty much empty in the mornings but a bit more busy in evenings

Stayed in September 2024

Clean room, very nice and accommodating staff. Location is great, tons of restaurants and not too far from a couple of subway stations.

Stayed in October 2024

the room smelled sour and made me sick

Stayed in October 2024

The room was much too small and the placement of furniture and interior was not efficient as it was very tight for two people to manoeuvre in the room at the same time.

I enjoyed going into the public bath as the bathroom was quite small. The location was also very convenient.

Stayed in September 2024

The location is very convenient between 2 metro stations of different lines so that you can get everywhere fast and easy. Akasaka is a vibrant neighborhood with lots of shops, restaurants, and bars. The hotel staff was very friendly and helpful, our rooms were very clean. Would definitely stay there again

Stayed in September 2024

Everything was good.

This is my second time staying at this hotel, it's close to the subway. There are restaurants and convience stores everywhere. The staff is so nice and helpfull. I'm going again in a few months and will definitely book again.

Stayed in August 2024

The fake windows, the bad smell in the room, the lack of light in the room, making it look like a prison cell (a nice prison cell but still a prison). The smell in very small breakfast room. I know it is Tokyo and I love Japanese food for lunch and dinner, but I like it "Western" at 8 in the morning. And unfortunately the tiny breakfast room implies that you have your breakfast at max 2 meters from fish, meat and miso soup...

The location, the large bathroom (vs usual small plastic bathrooms in Tokyo hotels)

Stayed in September 2024