Reviews of Haneda Excel Hotel Tokyu Haneda Airport Terminal 2 This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
144-0041 Tokyo-to, Ota-ku Haneda Airport 3-4-2, Japan
#469 of 1,456 hotels in Tokyo
Guests' ChoiceReview Score
Based on 1836 hotel reviews
8.5Score breakdown
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Cleanliness
9.0
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Comfort
9.1
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Location
9.3
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Facilities
8.7
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Staff
8.7
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Value for money
7.7
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Free Wifi
8.0
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Reviewed: December 9, 2023
Karen
Australia18 Reviews10“Perfect”- • Leisure trip
- • Family with young children
- • Excel Twin Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Nothing
Everything. The location was perfect. It was quiet and relaxing. Staff were extremely helpful, professional and friendly.
Stayed in December 2023
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Reviewed: December 8, 2023
Ian
Australia52 Reviews6 helpful votes9.0“Great hotel in terminal 2”- • Leisure trip
- • Couple
- • Excel Double Room - Non Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Probably a bit expensive compared to Terminal 3 hotels but it worked for us. We weren't able to find a usb input to charge our electrical devices. Take a plug.
Very clean spacious room. Big comfy bed. Being in terminal 2 was brilliant for us. Great facilities
Stayed in December 2023
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Reviewed: December 6, 2023
Ding
Singapore2 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Economy Twin Room
- • Stayed 1 night
None.
Value for money and the space of the hotel room at the airport hotel.
Stayed in November 2023
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Reviewed: December 6, 2023
Chia
Singapore12 Reviews2 helpful votes7.0Good- • Leisure trip
- • Family with young children
- • Standard Double Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Not much customer service.
Ease of access to domestic terminal
Stayed in December 2023
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Reviewed: December 6, 2023
Fiona
Australia8 Reviews1 helpful vote8.0“Excellent location for early flight”- • Leisure trip
- • Family with young children
- • Standard Twin Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Nothing really as I only stayed for one night and needed to board plane at 8:00am so it served the purpose
Location is excellent as it is right within Terminal 2
Stayed in December 2023
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Reviewed: December 5, 2023
Nigel
United Kingdom7 Reviews8.0Very Good- • Leisure trip
- • Solo traveler
- • Economy Twin Room
- • Stayed 1 night
location
Stayed in December 2023
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Reviewed: December 4, 2023
G
Australia10 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Family with young children
- • Standard Twin Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Didn't take payment through Booking.com so had to pay when we arrived which was an extra step I could have done without.
Very handy location when we flew in late
Stayed in November 2023
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Reviewed: December 4, 2023
G
Australia10 Reviews1 helpful vote8.0Very Good- • Leisure trip
- • Family with young children
- • Standard Twin Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Cost more than the first time we stayed there but room was much bigger
Lovely big room
Stayed in November 2023
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Reviewed: December 4, 2023
Norihisa
Japan9 Reviews1 helpful vote9.0“Exceptionally convenient, right next to an airport terminal”- • Business trip
- • Solo traveler
- • Excel Double Room - Non Smoking
- • Stayed 1 night
- • Submitted from a mobile device
While I appreciate the hotel staff's presence to assist with the self check-in/out machines, having someone constantly by my side felt somewhat intrusive and gave me a sense of being rushed. In addition, the concept of automation/self-service paired with hands-on assistance seems contradictory, although it may make other people feel helpful.
Located next to the Haneda airport terminal, this hotel is easy to find and exceptionally convenient especially when you arrive at Haneda on a night flight and there is no public transportation available or leave Haneda in the very early morning. In addition the hotel is equipped with a vending machine which sells food items and some sanitary goods, which makes your stay very pleasant at midnight.
Stayed in November 2023
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Reviewed: November 30, 2023
Stewart
United Kingdom24 Reviews8.0“A reliable choice if you are travelling from terminal 2 at Haneda”- • Leisure trip
- • Couple
- • Standard Twin Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Nothing jumps out
Very conveniently located for terminal 2, the room was a good size and the beds comfortable
Stayed in November 2023
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Reviewed: November 26, 2023
Peter
Canada9 Reviews10“Good choice to remember.”- • Leisure trip
- • Couple
- • Standard Twin Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Good place to stay for connecting flight. Staff at hotel check-in counter very helpfull. Hotel room well equipped.
Stayed in November 2023
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Reviewed: November 24, 2023
Porntip
Thailand46 Reviews2 helpful votes10“Worth it”- • Leisure trip
- • Couple
- • Standard Double Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Clean
Location is good for traveling
Stayed in November 2023
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Reviewed: November 21, 2023
Victoria
United Kingdom24 Reviews4 helpful votes9.0“Great place to stay terminal 2”- • Leisure trip
- • Family with young children
- • Excel Double Room - Non Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Convenience! We took a bit of time locating it (far end of terminal) but then was great for our early flight. Easy check in and out, fast lift. Room big enough to open all 3 suitcases plus have pram and cot. Comfy bed.
Stayed in November 2023
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Reviewed: November 21, 2023
Kim
United Kingdom1 review9.0Wonderful- • Leisure trip
- • Solo traveler
- • Superior Single Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Location was perfect, reception staff were great and room was spotlessly clean and had all the facilities I needed.
Stayed in November 2023
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Reviewed: November 20, 2023
Richard
United States1 review10“Perfect place.”- • Business trip
- • Group
- • Standard Twin Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Several restaurants in Terminal 2 shut down at 1700.
Hotel is on the airport property. Very continent when flying in or out of Haneda.
Stayed in November 2023
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Reviewed: November 19, 2023
Kelley
United States4 Reviews1 helpful vote8.0“Convenient for an early morning flight after long travel”- • Leisure trip
- • Solo traveler
- • Superior Single Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
It was a little expensive for one night, but I supposed that’s the price of convenience
I stayed here one night after a transfer from Narita. It made an early morning flight from Haneda so much easier. The room was very clean and quiet.
Stayed in October 2023
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Reviewed: November 19, 2023
Kelly
Australia13 Reviews10Exceptional- • Business trip
- • Family with young children
- • Excel Twin Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Friendly helpful staff at Check in kiosk Easy check in kiosk Clean tidy rooms, excellent amenities and hygiene extras toothbrush, hair brush, hair ties, razors etc Easy free shuttle from International Airport Terminal 3
Stayed in November 2023
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Reviewed: November 19, 2023
Megan
Australia1 review10“Perfect for an overnight stopover”- • Leisure trip
- • Solo traveler
- • Superior Single Room - Non-Smoking
- • Stayed 1 night
The room was very comfortable and quiet. Room service was efficient
Stayed in November 2023
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Reviewed: November 13, 2023
Kanae
United States3 Reviews10“The location and the bed were so awesome !”- • Leisure trip
- • Family with young children
- • Standard Twin Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
I had 2 rooms reserved in advance, and paid all, but when we got there, the receptionst could not find other reserved room, and took a long time to find out our reservation information. Even I showed the proof of pmt and other docs, they still took a long time to get the room information so we had to wait at the front for awhile.. That couod be smoother.
The location was inside of the airport so we could go straight to the hotel adter a long flight. Also the bed was so comforble. One of the best fine bed we had in the past. Highly recommended!!
Stayed in October 2023
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Reviewed: November 13, 2023
Kevin
Austria42 Reviews7 helpful votes9.0“Very nice hotel at Haneda Airport”- • Leisure trip
- • Couple
- • Excel Double Room - Non Smoking
- • Stayed 1 night
No complaints
We had an early flight out of Haneda Airport on the following day, so one night at the Haneda Excel Tokyu was the right choice. The room was spacious and well-equipped, and the breakfast suited our needs.
Stayed in October 2023
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Reviewed: November 13, 2023
Maria
Philippines18 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Economy Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
Extra clean, check-in was a breeze, the staff was accommodating and helpful.
Stayed in November 2023
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Reviewed: November 9, 2023
Jade
United States3 Reviews1 helpful vote8.0“Convenient hotel that does the job”- • Leisure trip
- • Couple
- • Excel Double Room - Non Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The dark interior and view (or lack there of) from the hotel room
I enjoyed the convenience of the hotel location
Stayed in October 2023
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Reviewed: November 7, 2023
Peter
United States81 Reviews6 helpful votes9.0“Great stay minus check-in”- • Leisure trip
- • Couple
- • Standard Twin Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
We were taken to the check-in machine with an attendant - while he was polite and helpful, it took significantly longer than the in-person check-in (a few other customers were taken to the desk (a person, not a machine) and breezed by with their check-in). A classic example of automation going awry....
Location, clean and comfortable room
Stayed in November 2023
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Reviewed: November 4, 2023
Yumiko
United States5 Reviews3 helpful votes10“Excellent stay. I double booked this property by mistake but they waved my second, more expensive reservation. That was”- • Leisure trip
- • Couple
- • Excel Double Room - Non Smoking
- • Stayed 1 night
- • Submitted from a mobile device
I wish the rooms were a bit bigger.
It’s location is really convenient and they provide services for travelers who even travel very early or late hours. Beds were comfortable and the staff were very accommodating.
Stayed in November 2023
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Reviewed: October 31, 2023
Dan
Canada3 Reviews2 helpful votes9.0Wonderful- • Leisure trip
- • Couple
- • Standard Twin Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Very nice property adjacent to terminal 2 which was amazing. The Japanese people are so,polite & gracious. Our only complaint is the the front desk staff should have someone working that can speak English. It was very hard to communicate with anyone at the front desk. They couldn’t understand us & we couldn’t understand them. Seeing it is an International airport with adjacent hotel it is important to be able to have good communication with your hotel guests.
Stayed in October 2023
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