Loved the location, the lounge and most of all, the rooms were so big, bright and comfortable!

Stayed in March 2025

Beautiful clean large rooms with amazing warm staff. The lounge with the free drinks and snacks is nice to have. We had a noisy room due to the rain and the staff refunded us one night and offered to change it for us. Highlight of the stay was the super kind receptions who went out of hey way to help. We wanted to return an item and the receptionist went out of her way to suggest to return the item for us. She went out on the street to speak with the taxi driver and guide him where to take us. Super sweet and helpful.

Stayed in March 2025

Overall it was hard to fault. If wanted to be picky, I couldn't stream media to the tv.

We stayed for 7 nights. It's in a great location, just a short walk from Kyoto Station. A good size sudio apartment with good facilities (including a record player) and a comfy bed. The inclusion of a courtesy food & drink facility & the vinyl library were great additions.

Stayed in February 2025

Location, modern had lots of space.

Stayed in February 2025

Huge room with kitchen, lounge room, bedroom and impressive bathroom, some free drinks and snacks were a great surprise. location is walking distance to Kyoto station.

Stayed in February 2025

Location is ok but not very central. We had to take bus or taxi for 15 minutes to get to the places we wanted to go, which is not bad. The dining at the hotel was limited so you would want to go out for your meals.

We stayed in the Junior Suite, which was spacious, comfortable, and well-appointed, with a luxurious spa-like bathroom. The hotel is conveniently located near Kyoto Station, with plenty of great restaurants nearby. Highly recommended!

Stayed in January 2025

Nothing really

Clean, professional just as expected.

Stayed in December 2024

Nope

5 🌟 We extended our stay in Kyoto because of this location. Cannot recommend more.

Stayed in December 2024

Cannot think of anything...

It was the highlight of our holidays. Top location, 5 minutes walk from main Kyoto Station. Access to dining and shopping along the street. Staff was very friendly and proactively helpful.

Stayed in December 2024

The knives in the kitchen need sharpening - that's it!

This was by far the best accommodation of our entire Japan trip (which included various 5 star hotels). Amazing modern facilities in your own apartment (plus shared communal laundry, library etc) in the centre of Kyoto for a reasonable price. Truly upset that we couldn't stay longer.

Stayed in December 2024

The dustiness of the living room. The curtains and mat maybe the culprit and could do with a good vacuuming.

Layout and design is beautiful and sophisticated

Stayed in January 2025

Was a bit further away from the main part of Kyoto but close to the station which was good!

The amount of space was unreal!

Stayed in December 2024

Big room, good location, very comfortable beds. It is very convenient for a family. Free entrance to the lounge with a variety of drinks, beers, wines, and snacks. Laundry room. Minimart and restaurants near the hotel

Stayed in October 2024

Far from main tourist commercial district

Space, facilities, staff

Stayed in December 2024

Convenient location close to Kyoto station. Where you can also take buses (More common in this city than the metro in Tokyo or Osaka), that will take you to the major tourist places. (Recommend using the Japan Travel Navitime for planning transport, tells you which bus stops, where, etc.) Comfortable and modern. Quiet and peaceful. Had a ‘snack room’ which was nice. washing machines in basement. (not many or modern). Many little restaurants and convenient stores around. Beware, it is behind (and ‘hidden’) the Tune Stay hotel. So when using google maps or taxi, etc. use this better. Outside on street there is NO sign of ‘The Hideout’. Have to go through the Tune Stay hotel to the back (like a “secret door”) The neighborhood is not the prettiest, but it is convenient for grabbing public transport and trains for connections. Within walking distance. Would consider staying again.

Stayed in October 2024

Wonderful room in a great location. We enjoyed the free drinks, snacks and board games too. The staff were also incredibly helpful.

Stayed in November 2024

One minor detail, the couch in our room had a rip in it which made it feel worn down but not a huge deal. Also, one of the pajamas had a big stain on the chest which was a little odd.

We booked a suite and the lounge space and snack bar was very well stocked. The snacks/drinks were all free and they provided coins for the wine machine when we checked in. Super awesome to come home and have a night cap. The suite was very large and had plenty of space for all three of us and our luggage. The record player in the room was a nice touch. The hotel is conveniently located 8 mins walking from Kyoto station which was nice to be able to jump on the bullet train quickly!

Stayed in November 2024

Nothing.

The property has an awesome, hip vibe. The view of Kyoto tower from our room was amazing. The facilities are brand new and luxurious. Front desk was very helpful and we had no problems communicating in English.

Stayed in November 2024

Coffee machine was not working. For the premium price we paid, it should have been delivered to the room until the machine was fixed.

The room was beautiful and very spacious.

Stayed in November 2024

Not a big issue but note there is no telephone in the room so to communicate with staff from the room you need to download the Line app.

Great facilities with very helpful staff and a great location with the station and shopping complex within walking distance. The complimentary snacks bar on the 9th floor was a hit with my 5-year-old.

Stayed in October 2024

Check-in time is at 5PM which is really late that should be up to standard at least to 3-4PM

We had the corner suite in the hideout and had a perfect stay there. The bathroom the view and the size have all been simply great ! We loved that they provided free snacks and drinks such as coffee wine and beer.

Stayed in October 2024

It’s truly the best you can get! However, with the price tag this unit should come with free breakfast and free laundry !

Large 2 bedroom bright with amazing view and luxury setting! Close to Kyoto station with amazing food options surrounding within stops away! Just perfect location, comfort and hospitality!

Stayed in October 2024

We stayed in one of the larger rooms. Would rather pay less for the junior suits. Better value for the cost.

Location, amenities, staff, size of bed.

Stayed in October 2024

couch is not comfortable

Stayed in October 2024