My only issue was the lack of storage space. I think the hotel needs to have lockers to safely store your belongings, there isn't much room to put luggage which meant I had to sleep with my bags, which wasn't ideal but something I got used to. Also, there’s only one hook with a hanger in the capsule, so if you hang up a shirt, there’s nowhere to put your wet towel.

I stayed here for 12 nights and had an overall pleasant experience. It’s a well-maintained capsule hotel, and everyone in the female dorm was very respectful, which made the stay even better. The bathrooms were cleaned daily, had hot water in the showers, and there were plenty of free amenities, the hair dryer was used a lot by us women. The capsules were comfortable with a good temperature, a good mattress, and blinds for privacy. However, the pillow could be a bit softer. A good amount of plugs to charge devices and a cute little safe for small valuables. Downstairs there are two vending machines with hot and cold drinks available to purchase anytime. They have a water heater and a microwave to cook food. There are also multiple refrigerators to store food with a good labelling system with your name and check-out date so food doesn't get left there to go bad after someone leaves. The common area is nice and chill when there aren't many people in there, and it's great that they have lots of plugs so you can bring your laptop down there and work. The free rental umbrellas were also super helpful when it rained! The hotel is in a prime location with only a 5-minute walk from Ueno Station!

Stayed in January 2025

No privacy (anyone could enter your space during the outing. Cleanness was not consistent and only one bath towel for four nights. 🙄

Nothing particular.

Stayed in January 2025

Cleanliness, as someone who lives in Japan and is very used to a certain standard this place did not adhere to what I’m used to (this could have been because of the holiday). The check in process, the fact that I had to pay to store my bag, the fact that you need to rely on others in order for it to remain clean and tidy.

The location of this property is awesome.

Stayed in January 2025

nothing

Beyond expectation , workers are friendly that speak great english and japanese ! Bed is really comfortable , 3 WC + 3 Shower room at least so its really more than enough . location and price are great . Everything is perfect . only thing would be if there is an extra pantry would be great .

Stayed in December 2024

The property is close to Ueno Station and the staff was extremely helpful.

Stayed in January 2025

The staff were rude The room is extremely dirty and smell bad

Nothing

Stayed in November 2024

Value for money

Stayed in December 2024

The pillow was a little hard, I had to use 2 sweaters bundled up.

very modern capsules with working fans and plenty of outlets. 2 electrical plugs and 2 USB plugs comfortable mattress and blankets. Staff all spoke English and are super friendly. Lobby is very nice and has a refrigerator to store all your drinks and food. Even has a Foosball table for entertainment with friends and family. Convenient location, very close to the Ueno park, zoo, and museums. About a 10 minute walk to the Ueno station. Plenty of food locations nearby. The restrooms were very clean with 2 toilets and 2 showers on my floor. Shampoo and conditioner were good and didn't leave you all dried out. I will definitely be staying here again on my future trip.

Stayed in December 2024

Convenience shop a bit far

Comfortable and quite. Clean and safe

Stayed in November 2024

No have

Is good hotel

Stayed in December 2024

Capsules were just too small for a friend- only built for people 6ft and under.

I loved the amazing staff and ease of everything.

Stayed in December 2024

No water supply

Counter service is excellent, friendly and young.

Stayed in November 2024

For solo travelling just to stay for the night, perfect.

Stayed in November 2024

Luggage area quiet small

Very close to ueno jr station… staff very helpful.. hostel very clean

Stayed in November 2024

I think the room is very clean and tidy. It's also not noisy or messy. The geographical location is also good. It takes about 5 minutes to walk to the bustling Ueno business district.

Stayed in November 2024

simple n clean accommodation, comfortable, overall was a good stay , and it has USB charger port for use

Stayed in November 2024

No coffee or tea bags supply in roomHappy

Location and the room is well designef

Stayed in November 2024

There was one night that the Hotel hosted some kind of a party. I wasn't sure if it was the public party that guests could join or the managerial party among all the Hotel staff (which meant there were staff from other branches) but it caused loud noise and cramped in the tiny hallway of the lobby. The party continued for 3-4 hours from 7-10 pm. (approximately) and I felt a little uncomfortable with that because I needed to use the laundry machines at the far back of the lobby, meaning I had to walk through almost all the men in the limited space to there. It would be nicer if the hotel informed every guest since the night before or in the morning of such an event next time.

The staff are friendly, fluent in English speaking and very supportive. They were the best thing in this place.

Stayed in September 2024

> No Air ventelation , > Only one Towel provided per guest for all days of stay . > The shoe rack need to be outside the room as it give odor.

Nice & big

Stayed in October 2024

We had trouble with the washing machines, however they belonged to another company so there was nothing the staff could do about it.

Great location, 10 minute walk to big train station and close to lively shopping and dining streets. Guests all respected quiet times and the bed was comfortable

Stayed in October 2024

-

This is an exellent hostel. The beds and pillows are so comfortable and showers and toilets are clean and wellfunctioning. The staff are very kind and helpful. I would stay here again when in Tokyo!

Stayed in October 2024

Very clean, lovely and helpful staff.

Stayed in September 2024

None)

The staff was nice, bad cow was clean as well as capsule. there are a lot of facilities for bathroom also hot water and refrigerator in lobby. We are totally satisfied with our stay.

Stayed in September 2024

luggage storage

friendly staff and clean

Stayed in September 2024

Nothing best stay. If you are a solo traveller. I recommend this place. It's safe, and the location is easy to move around from.

The place was quiet and clean. The staff were amazing. The sleeping area is soundproof. You can't hear others around you. The bathrooms are clean, and they have enough stalls so no waiting to use the showers. Oh and the beds are really nice and comfortable, I had the best sleep there. And the pillows are just amazing.

Stayed in September 2024