The hotel is probably the best you can get below a luxury hotel in Tokyo, but the staff make it feel like one. I unfortunately got food poisoning during my stay from a separate restaurant and when I needed to go to a hospital the hotel staff went above and beyond to help my wife call an ambulance and feel comfortable the entire time. After returning from the hospital they checked on me several times to make sure I was okay and didn’t need anything.

Stayed in April 2025

I wish you guys sold the pajamas. THEY WERE SO COMFY

I loved the water everyday, shower pressure was good, i enjoyed how you had amenities for us to use downstairs to take what we needed. I loved the pajamas

Stayed in April 2025

The layout was just weird. The foot of the bed faces the WC. And if you close the door, there’s a mirror facing you. Which is bad bad fengshui when you sleep. Also, the bed is right against the corridor wall. Curtains don’t cover the floor, so every morning I was struck with the intense morning sun. Going to the bathroom lights up the whole room also, because it’s like an open concept bathroom that has no ceiling.. And considering it was 400/night… I expected more.

Location was alright. Still quite a walk to the train stations.

Stayed in March 2025

Nothing

The location and cozy room

Stayed in February 2025

Due to insufficient room cleaning, there are hairs on the table and floor, and the carpet and bed sheets make me very itchy. The air conditioning in the room is very cold even when adjusted to heat.

Location is good, close to the shopping centre

Stayed in February 2025

Due to insufficient room cleaning, there are hairs on the table and floor, and the carpet and bed sheets make me very itchy. The air conditioning in the room is very cold even when adjusted to warm. I don't like it.

Location is good, very close to the shopping centre.

Stayed in February 2025

I recently stayed at this hotel during my last business trip to Tokyo, and I had a wonderful experience. First and foremost, the rooms were exceptionally clean, making for a very comfortable stay. The staff was incredibly polite, professional, and attentive, always ready to assist with any request. Despite being located in the prestigious Ginza area, the hotel offers relatively affordable rates, making it a great choice for both business and leisure travelers. Another aspect I truly appreciated was the hotel’s eco-friendly approach. Instead of providing pre-packaged amenities, guests can freely take all necessary personal care items from the counter at the reception, allowing for a more sustainable travel option. Additionally, the mattress was extremely comfortable, ensuring a great night’s sleep after a long day in the city. One more great feature was the humidifier in the room, which was a lifesaver against the dry air. It made the stay even more comfortable, especially during the colder season. Overall, I highly recommend this hotel for its cleanliness, excellent service, thoughtful amenities, and comfortable rooms. I will definitely be returning on my next trip to Tokyo!

Stayed in February 2025

Convenience location. Close to shopping spot and easy to go to Tsukiji Market. They upgraded our room to high floor with a bit bigger room. ^_^

Stayed in February 2025

Nothing

Clean and great location especially if you love to shop at Ginza! Close to different stations too. Loved the bathroom

Stayed in February 2025

The room was small but as expected in Tokyo

We've stayed at this hotel last year and we loved it so much that we came back again! The bed was comfortable and the room was just enough space for 2 adults, clean bathroom. I liked that amenities were not supplied in the room but you could collect them at the reception. Location is incredible - 6-7 min walk from subway lines and the area is quiet and feels safe. The hotel staff were incredible helpful with any enquiries!

Stayed in January 2025

It’s so small

Close to the main road

Stayed in February 2025

The hotel is expensive for what it offers. Service is regular, laundry only has 2 machines, rooms are small, and YouTube streaming on the room smartTV kept being interrupted regularly. The bed is located below the window so even at night you have city lights coming in and in the morning sunlight quite early.

The location is good in Ginza. The hotel has a 7-Eleven shop right next even with a direct door between them. There´s a Luup parking point at the hotel entrance and a food truck with different types of food depending on the day. you can check the schedule at the hotel elevators.

Stayed in November 2024

Far from mrt

All things gone very well

Stayed in January 2025

We didn't like the 2 rooms we booked because the water basins were inside the rooms instead of it being near the toilet and bath,

Good location. We booked 3 rooms and the premium room was perfect, the size, the high ceiling, the separate toilet and bath.

Stayed in December 2024

Nothing.

Nice location. Very comfortable stay.

Stayed in December 2024

My family always book this hotel whenever it is available while we are in Tokyo (we visit Tokyo at least once every year). I noticed that the hotel is not as clean as it were and the staffs are no longer as friendly as before, I’m not sure what changed.

Location

Stayed in December 2024

Rooms are small but very clean and tidy. Also very quiet so slept well

Location

Stayed in November 2024

Staff at night shift. Poor service.

Only Location

Stayed in November 2024

Bathroom needs major shower upgrades compared to other hotels in Japan

Staff was very friendly and helpful

Stayed in November 2024

Nothing

Location and staff

Stayed in November 2024

Beds are un comfortable, bathroom sink was in the room not in the bathroom, when having a shower you stand on the floor and you could not move the shower head up or down, you have to take out the shower head to wash your self, room is small witch is expected

Close to Ginza Main Shops 2 minute walk, Really good location

Stayed in November 2024

Nothing

Convenient location and sizable rooms and excellent breakfast and dinner

Stayed in August 2024

Booked a non-smoking room but room smelled of significant smoke / unable to open windows to ease smell.

Perfect location in Ginza/near stations. Room was a good size and had everything you needed! Great staff!

Stayed in October 2024

The location is very convenient.

Stayed in October 2024

Nothing

Everything

Stayed in October 2024