Loved the location, room was spacious and beds comfortable. Specially like the use of the Onsen, was a great way of winding down after a long day out sightseeing. Also loved the fact they had a laundry on site.

Stayed in January 2025

The only thing we weren't keen on was the Giesha girl photo opportunity that they offer for the guest.

The hotel was beautiful. The staff were extremely friendly and accommodating. Prime location.

Stayed in February 2025

Nothing

Amazing rooms! The staff were super friendly and were very helpful.

Stayed in February 2025

really love it Excellent location

Stayed in January 2025

Nothing

Lovely decor, very comfortable beds and nice breakfast

Stayed in February 2025

Very cosy feeling, the staff were friendly and helpful, and location was great.

Stayed in February 2025

There’s nothing to dislike!

Return visitor to this hotel, and it didn’t disappoint! Such an amazing find right in the heart of Kyoto’s shopping district. Amazing access to local train and bus lines, in a quiet street, and mere minutes away from major sites such as Kyoto imperial palace, Nijo castle, and more. There’s an onsen inside the hotel for use as well. Staff helped us with luggage delivery service to our next hotel. Will definitely return when I’m next in Kyoto. Thank you!

Stayed in February 2025

I was on level 3 . Somebody was a smoker on that level and my room always smelt very strongly of cigarette smoke. This did make things difficult to breathe restfully 😥

I liked the location, the chill, relaxing environment & and soundproof rooms. The bed & pillows felt extremely comfortable & luxurious. The shoe aide was a really handy touch. I had an in-house massage, too, which was amazing !!

Stayed in February 2025

Great location. Such cosy rooms, well equipped. Friendly staff. Nice bar/restaurant downstairs.

Stayed in February 2025

Attention to detail - comfortable - great amenities

Stayed in February 2025

Wifi wasn't great

Amenties, location, cleanliness

Stayed in January 2025

Best hotell. Amenities , conform, food. Thank you

Stayed in February 2025

Breakfast could have been richer.

Nice location, well developed premises, warm and friendly staff, quiet rooms.

Stayed in January 2025

Bad breakfast

Free public bath, good location, good extra

Stayed in February 2025

Staff very welcoming and helpful and assisted us with making reservations for dinner and sending our bags to next hotel. Rooms are clean but small. Breakfast is ok. The location is good close to the market, buses and underground trains.

Stayed in February 2025

None

The onsens were great! I liked how spacious the room was and it was close to shopping centres, convenience stores and public transport. The staff were very welcoming and polite. It wasn't noisy at all. I would love to stay here again once I visit Kyoto again.

Stayed in February 2025

Wasn't able to use the onsen due to having tattoos. Would be nice if that was not an issue.

We paid for breakfast but didn't utilize it. Room was small but comfortable. Having a tub was very nice. Appreciated the ice machine, laundry room and microwave available. Staff was helpful if needed. Fresh towels and water delivered daily. Great location!

Stayed in January 2025

Room can be a tad smal if you have big suitcases.... but well its Japan.

Location was prefect, close to all shops but also in a nice and quiet area.

Stayed in January 2025

Excellent Customer Service, comfortable and new/ renovated rooms, spa, great variety for breakfast and great value for money! 😊

Stayed in January 2025

The menue in the restaurant is all instant food- and no vegetarian . And since it’s rather dark in the restaurant the English lettering is too small.

As a expat I can say it’s the best location . If it rains you have a few steps for the subway or to shop in department stores. Or in the nearby arcades . You will not need an umbrella for a rainy day shopping or indulge in all the food and amazing patisserie in town.

Stayed in January 2025

Nothing has bothered me so far.

I like the cleanliness of the room, the staff were nice, there was a cafe on the first floor with breakfast on the menu as long as you go there before 11 AM. It's not far from the shops outside and some parks. There was only one laundry room to wash your clothes, it contained 2 washing machines & 2 dryers. You have to put coins or download an app to pay either with Google pay or credit card. The stay was nice so far and I enjoyed it with my friend.

Stayed in January 2025

Sometimes the smell of the smoking room on the corridor was very strong. The hotel bar cocktails were not good which was unexpected for the appearance of a hotel like this.

We loved the location, slightly away from the mega touristy area but had lovely cafe and bar options nearby. The onsen was absolutely gorgeous and very comfortable beds. We loved the maiko performance.

Stayed in December 2024

Beautiful and well kept.

Stayed in January 2025

Only one Engish language channel on TV (CNN), no cable channels. We found the lighting in the corridor and in the room a bit dim.

Hotel is an interesting blend of modern with Japanese touches; location was good for us; front desk staff were polite and helpful; we had an evening meal in the restaurant which was a good experience.

Stayed in January 2025

Eggs were cold in the buffet, the amount of forms to fill out for a restaurant reservation.

Best hotel I ever stayed at! In-house onsen with clean facilities, delicious and varied breakfast, helpful and accommodating staff, great architecture and ambiance, decent-sized room, great price performance, location is central to all around Kyoto.

Stayed in January 2025