Reviews of Hyatt Regency Kyoto This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
605-0941 Kyoto, Kyoto, Higashiyama-ku Sanjusangendo-Mawari 644-2 , Japan
#386 of 688 hotels in Kyoto
Guests' ChoiceReview Score
Based on 195 hotel reviews
8.6Score breakdown
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Cleanliness
9.2
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Comfort
9.2
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Location
8.6
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Facilities
8.7
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Staff
9.2
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Value for money
8.0
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Free Wifi
9.4
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Reviewed: February 7, 2025
Ines
United Arab Emirates5 Reviews9.0“Great place to enjoy Kyoto, location was great, great Kyoto vibes with a warming staff.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 5 nights
The bed could be more comfortable, it felt hard for our like.
The staff were superb with a lot of attention to details, we were in our honeymoon and they send us a special gift to celebrate.
Stayed in January 2025
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Reviewed: January 26, 2025
Jason
Australia6 Reviews1 helpful vote10“Delightful”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 5 nights
- • Submitted from a mobile device
Absolutely nothing
It’s like coming home every time. Comfortable, lovely staff and a great location
Stayed in January 2025
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Reviewed: December 29, 2024
Jonathan
United Kingdom1 review10Exceptional- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Stylish and good food
Stayed in December 2024
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Reviewed: November 17, 2024
Jenni
United Kingdom16 Reviews9.0“Am returning next year and will book again for sure”- • Leisure trip
- • Group
- • King Room
- • Stayed 7 nights
Not much. Miss the tray Japanese breakfast which has to be ordered and not always available. Dislike some of their pushy guests from elsewhere in Asia and waste lots of food at the breakfast buffet which is unacceptable and bad form in Japan.
I love this hotel. stayed a week this time and also last time with my husband. The rooms, staff, breakfast and location all great. A few economies have been made but you would not notice them - Japan like many other places is having severe financial difficulties.
Stayed in November 2024
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Reviewed: November 11, 2024
Paulo
Brazil29 Reviews2 helpful votes8.0“Good option”- • Leisure trip
- • Couple
- • King Room
- • Stayed 5 nights
- • Submitted from a mobile device
Timing of the restaurant. Closing too early
Breakfast
Stayed in November 2024
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Reviewed: November 3, 2024
Patricia
United States5 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • King Room
- • Stayed 4 nights
- • Submitted from a mobile device
Restaurants (apart from breakfast) disappointing
Facilities
Stayed in November 2024
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Reviewed: October 20, 2024
Jacqueline
United States19 Reviews5 helpful votes10“Great value for a 5 star hotel”- • Leisure trip
- • Couple
- • King Room
- • Stayed 4 nights
- • Submitted from a mobile device
Great value for a 5 star hotel - similar in quality to other 5 star hotels but at significantly less cost. Beautiful room, clean, wonderful service, and good location - only 2-5 min walk to bus stops and 9 min walk to subway. Higashiyama attractions are 20 min walk away. Taxis are nearby with a 1-5 min wait. Will come back in the future!
Stayed in October 2024
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Reviewed: October 18, 2024
Casaday
United States2 Reviews9.0“The hotel was a perfect place to begin our exploration of Kyoto”- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
Concierge staff were fantastic. Extremely helpful and knowledgeable.
Stayed in September 2024
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Reviewed: October 14, 2024
Gail
United States7 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 4 nights
- • Submitted from a mobile device
Spa and exercise facilities were not obvious or easy to find.
Very gracious, helpful and welcoming staff and atmosphere. Hotel food options excellent.
Stayed in October 2024
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Reviewed: September 18, 2024
Galina
United Arab Emirates40 Reviews12 helpful votes8.0“Short but lovely stay in Kyoto”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Room was a bit small Breakfast was a bit not up to hyatt standards
Pretty nice location Lovely cozy design Staff was friendly and helpful Overall it was a lovely 2 nights stand in Kyoto
Stayed in September 2024
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Reviewed: September 16, 2024
Qiu
Australia3 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Bathroom stairs need to be careful after shower.
Breakfast is good, lot of choice. Stuff is friendly and helpful.
Stayed in September 2024
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Reviewed: September 1, 2024
Jesal
United States1 review9.0Wonderful- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 4 nights
- • Submitted from a mobile device
Staff was exceptional - fantastic recruiting:)
Stayed in September 2024
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Reviewed: August 24, 2024
Jassim
Kuwait3 Reviews9.0“Great hotel”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 4 nights
- • Submitted from a mobile device
Location isn't the best but was ok, the breakfast variety could be better.
Staff and quietness
Stayed in August 2024
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Reviewed: August 23, 2024
Diogo
Portugal39 Reviews12 helpful votes10Exceptional- • Leisure trip
- • Travelers with friends
- • King Room
- • Stayed 5 nights
- • Submitted from a mobile device
The gym could have a Cable Jungle. It would make it perfect.
Central, very modern, next to public transports, very comfortable, good service, amazing breakfast - congrats to the chef a very nice guy that came from Namibia. Good room, spacious and amazing bed. Loved the Geisha experience.
Stayed in August 2024
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Reviewed: August 20, 2024
Frederick
United States5 Reviews1 helpful vote9.0“Luxury Outside the Hustle of Kyoto”- • Leisure trip
- • Family with young children
- • King Room
- • Stayed 4 nights
The rooms were on the pricier side as I explored other hotel options where my friends stayed. For those who want to step out of their hotel and into the hustle and bustle of Kyoto, this is not the best place as it is just outside the busy parts of the city - we selected for this location specifically.
The staff were exceptional and a few of them are worthy of call outs. The guy who checked us in was pleasant, knowledgeable and thorough - he was originally from Albania and checked in on our stay throughout to ensure we were getting what we needed. We were delayed leaving due to weather and he helped organize our family to be able to stay in the two original adjoining rooms. When dining at Cafe 33, a woman from Nepal consistently checked in on us, made sure we enjoyed our food and would offer up samples for our kids to taste before they ordered - she was just terrific. The two women concierges who helped us DAILY were knowledgeable and helpful. They were very specific and followed through on every request in a timely manner. Housekeeping was also thorough and accommodated our time adjustments to Japan - and did so in a very thoughtful way. The entire staff were very kid friendly with our 10 year old twins - always helpful when traveling as a family.
Stayed in August 2024
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Reviewed: July 29, 2024
Theresa
New Zealand2 Reviews1 helpful vote9.0“Pure luxury to return to, after a long day of walking around the city in the summer heat.”- • Leisure trip
- • Group
- • Twin Room
- • Stayed 5 nights
The design of the bathroom was a bit too open, would appreciate more privacy. Too much glass, and no door between the salon and the corridor facing the mirrored closets.
Food was fantastic at each restaurant. Room was spacious, and the coffee machine in our room was better than going out for coffee. Location was great as it was close to public transport, and interesting small bars/cafes/restaurants nearby.
Stayed in July 2024
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Reviewed: July 8, 2024
David
United Kingdom4 Reviews1 helpful vote10“Great hotel as a base to discover an amazing city.”- • Leisure trip
- • Couple
- • King Room
- • Stayed 4 nights
- • Submitted from a mobile device
Nothing
Really well designed rooms with a touch of Japanese styling. Staff were amazing. The hotel is really well located for the main areas you would wish to visit and transport east to use and taxis reasonably priced.
Stayed in July 2024
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Reviewed: July 5, 2024
Nicole
United States1 review10“Wonderful stay at a beautiful hotel.”- • Leisure trip
- • Family with young children
- • Deluxe King Room
- • Stayed 5 nights
- • Submitted from a mobile device
Beautiful property and great location in Kyoto. Amenities were great and loved the dining options. Staff was amazing - friendly and helpful.
Stayed in July 2024
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Reviewed: June 13, 2024
Alexa
Mexico5 Reviews4 helpful votes9.0Wonderful- • Leisure trip
- • Couple
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
They could have more premium pillows and bed clothes ( they are good but they could be better)
The room, cleanness, service, restaurants
Stayed in June 2024
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Reviewed: May 19, 2024
Sarah
Kuwait22 Reviews4 helpful votes9.0Wonderful- • Leisure trip
- • Family with young children
- • Twin Room
- • Stayed 3 nights
- • Submitted from a mobile device
Room size too small
Location and the greenery
Stayed in April 2024
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Reviewed: May 12, 2024
Lesley
Australia10 Reviews10Exceptional- • Leisure trip
- • Group
- • Deluxe King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Position
Stayed in May 2024
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Reviewed: May 9, 2024
Carolynne
United States5 Reviews10“A luxury stay in Kyoto, was blown away”- • Leisure trip
- • Couple
- • King Room
- • Stayed 4 nights
This is not a budget hotel, by any means. You will be catered to for whatever you need (laundry services, room service, take out containers for breakfast buffet, hailing you a taxi) but it was the most expensive part of our trip to Japan. Well worth it for our once-in-a-lifetime trip, but potentially cost prohibitive for other travelers.
This hotel is truly amazing, beautiful with helpful staff and it was very easy to communicate as most everyone we met had a good grasp or fluency of English. The room is the largest we stayed in in Japan, comfortable bed, and the bathroom shower was fantastic! The breakfast buffet was very good quality as well.
Stayed in April 2024
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Reviewed: May 1, 2024
Anthony
United Kingdom10 Reviews2 helpful votes10“Great hotel, amazing staff.”- • Leisure trip
- • Solo traveler
- • King Room
- • Stayed 3 nights
- • Submitted from a mobile device
Noting to dislike.
Conveniently placed next to one of the most impressive temples in Kyoto (in my opinion). The hotel staff are exceptional - even bowing to you as you leave in a taxi. I would go back in a heartbeat.
Stayed in May 2024
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Reviewed: April 16, 2024
Corinne
United States20 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Couple
- • King Room
- • Stayed 3 nights
Nice room, good breakfast buffet, very comfortable. Very helpful concierge!
Stayed in April 2024
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