108-0074 Tokyo-to, Minato-ku Takanawa 3-19-17, Japan
#217 of 1,450 hotels in Tokyo
Guests' ChoiceBased on 1770 hotel reviews
8.7Cleanliness
9.3
Comfort
9.2
Location
8.4
Facilities
9.0
Staff
9.2
Value for money
8.5
Free Wifi
8.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: November 22, 2024
Sivaramakrishnan
IndiaSize of room
Location
Stayed in October 2024
Reviewed: November 20, 2024
Kristina
United StatesN/A
Close by to Shinagawa Station. Staff were always very helpful & delightful. Very cozy; great amenities.
Stayed in November 2024
Reviewed: November 20, 2024
Kristina
United StatesVery cozy; great amenities. The layout of the room was nice. Black out curtains are nice.
Close to Shinagawa station - about a 12 min walk. Very convenient.
Stayed in November 2024
Reviewed: November 19, 2024
Scott
New ZealandThis hotel was everything I needed it to be - a comfortable place to stay after a long flight and extremely close to Shinagawa Staion. I was only here for one night, but my experience was pleasant and I'd comfortably stay here again.
Stayed in November 2024
Reviewed: November 18, 2024
Vincee
Hong KongOutside is a bit noisy at night.
Clean and easy access to Shinagawa Station.
Stayed in November 2024
Reviewed: November 18, 2024
Michael
AustraliaNot much to say here. Meets the expectations of what it says it is
About 10 minutes walking from Shinagawa JR Station on the west side the location is prime to get around Tokyo. Very close to the airport on the Keikyu Line also. Property has really nice rooms and sufficient facilities for a affordable price.
Stayed in October 2024
Reviewed: November 18, 2024
David
United KingdomGood location and comfortable hotel
Stayed in November 2024
Reviewed: November 18, 2024
Anke
SwitzerlandThe hotel is located on a busy roadside so you might hear some muted traffic noise if your window is facing that way.
In terms of travellers‘ convenience, this hotel is hard to beat. Location: 7 mins walking max to or from Shinagawa station, with direct access to Haneda or Narita Airports, local trains and west bound Shinkansen. Comfort: rooms are small but cozy and bathrooms are well designed in a compact space. Everything is there. There are blackout curtains that do not leave any light through. And the mattress was fantastic for my problem ridden back. I slept well here for the first time since arriving in Japan. Breakfast had sufficient choice for my needs. The hotel provides luggage forwarding service which helped tremendously with my travel arrangements. Definitely to be recommended.
Stayed in November 2024
Reviewed: November 17, 2024
Steve
United KingdomEasy to get to with large bags from the station if walking Friendly staff Comfortable and clean
Stayed in November 2024
Reviewed: November 16, 2024
Chieko
United StatesNeed more washer/dryer.
Everything was great.
Stayed in November 2024
Reviewed: November 16, 2024
Basitk
AustraliaThe hotel was nice , clean and comfortable but the staff were amazing. Very helpful and accommodating. I really liked the free soft drinks and tea option in the lobby aswell.
Stayed in November 2024
Reviewed: November 16, 2024
Francois
United StatesGreat hotel. Very clean and conveniently located next to shinagawa station. Breakfast is also good. They have free drinks and snacks in the afternoon.
Stayed in November 2024
Reviewed: November 16, 2024
Chiara
ItalyThe room itself is small, it can't accommodate an open luggage on the floor, but I mean, one can compromise having a big bed and a big bathroom.
The room was really clean, new, full of amenities; the bathroom was big and clean, and the bed was quite big too.
Stayed in November 2024
Reviewed: November 15, 2024
Eng
Singaporethe hotel lacks F&B outlet or Food vending machine
love the bed and pillows, bathroom amenities. The guest lounge from 5pm
Stayed in November 2024
Reviewed: November 9, 2024
Chieko
United StatesVery clean and comfortable bed. Especially I liked the bathroom.
Stayed in November 2024
Reviewed: November 7, 2024
Ilan
IsraelThe room is too small for a couple with 2 suitcases. No onsen.
Open bar with free hot drinks and snacks every evening. Location is near a big train station, including Shinkansen and JR.
Stayed in November 2024
Reviewed: November 7, 2024
Rhonda
AustraliaIt felt very traditional, lovely accommodation, clean and accommodating staff
Stayed in November 2024
Reviewed: November 6, 2024
Oliver
GermanyA little difficult to find room for a big suitcase.
Good location, easily accessible. Modern room, great bathroom. Decent breakfast.
Stayed in November 2024
Reviewed: November 3, 2024
Brenda
United StatesRoom was small but efficient with every detail thought out.
Stayed in November 2024
Reviewed: November 2, 2024
Jan
AustraliaNA
The hotel was very close to the train station and we were only staying one night before going to Kyoto. The room was small but ok for one night.
Stayed in October 2024
Reviewed: November 1, 2024
Zara
New ZealandThere aren’t many places to eat close to the hotel, but there are plenty of options at Shinagawa Station.
Very comfortable new hotel. The room is small but not cramped. We particularly liked the a long seating area in front of the window which was great to relax on in the evenings. The staff are friendly and professional. It’s between 2 stations - Takanawa Gateway and Shinagawa. A 5-8 minute walk to both. We tended to go to Shinagawa station even though it’s further away because there were places to eat there and the route goes past the 7 Eleven for picking up supplies on the way home.
Stayed in October 2024
Reviewed: November 1, 2024
Jones
Cayman Islandsnothing to note
location was really good, and good value for cost! nice quiet area, outside of the main hustle and bustle areas but short train ride. room was as pictured, enough space for the two of us to have our suitcases open.
Stayed in October 2024
Reviewed: November 1, 2024
Vrboski
Croatiathe location is bit far away from both Shinagawa and Takanawa Gateway Stations.
The staffs are very friendly, and kind. The room is well designed, especially bathroom, even though the size is small. The drink and snack service in the evening is excellent!!
Stayed in October 2024
Reviewed: October 31, 2024
Kim
AustraliaNothing
The property is well located, great amenities and the beds are like sleeping on clouds. The front of house team are always so helpful too.
Stayed in October 2024
Reviewed: October 31, 2024
Kelsey
Australiathe room was a bit cramped but we expected that. We were only staying for an overnight stop so we weren't bothered by it.
The room was small but that is pretty standard for a Japanese hotel. The size is perfect for a couple, but we had two kids in tow! The bed was large and it fit myself, my husband and our 5 year old! We were also provided a small crib for our 1 year old. Super comfy bed! Amentities were great and the staff were super friendly! Unfortunately we were only there for one night but will definitely book again when we come back!
Stayed in September 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content