The room was too small. The kettle and the bathroom had some stains. Location was amazing. I’ve seen the staff during the checkin, i needed them during my check out but noone was there. The reason can be the timing, i was checking out around 06:30.

Stayed in April 2025

Hotel good location

Stayed in April 2025

Guests were loud outside rooms in the corridor for no reason

Clean room, nice roomy lobby where you can sit and good location

Stayed in March 2025

Location was good for Tokyo station. Staff very helpful and pleasant. Loved the face mask and the toiletries in the room. There was free coffee and tea on the 12th floor in a lounge which was a great touch. Water pressure for shower and bath was powerful. Lots of extras in the room including tea and coffee making facilities.

Stayed in April 2025

A great option for solo travellers in a well-connected spot near to Tokyo station and a variety of metro stations. It was helpful being centrally located meaning everywhere was less than 30 mins away by metro. The small double room is indeed small and ideal for one person - with two it would be very squashed.

Stayed in March 2025

It is a great place to stay in Tokyo, a central location, and easy access to public transport, restaurants, shops, gardens, and attractions.

Stayed in March 2025

Room was a bit small for a couple.

It is close to main and local train stations, room was clean and well equipped and most of all the hotel staff were respectful and very helpful.

Stayed in March 2025

Need more laundry facilities

location is great and staff is helpful.

Stayed in March 2025

The room was small - so it will be difficult when you have big luggage. The bed and pillow were not very comfortable.

The location and many amenities are provided for our stay. The staff are also welcome and friendly.

Stayed in March 2025

Wish they would give you more than one pillow per person though (though we might have been able to ask for extra we didn't try as this was a very quick stop over). Curtain where very thin so bring and use a eye mask.

Well located. 10 min from Tokyo station. Stayed in a premium double room. As expected it was smaller than western hotel room but fine. Bed was clean and comfy though on the hard side but that is normal for Japan it seems. So many free toiletries to choose from as well as tea and coffee machines with pods and tea bags.

Stayed in March 2025

The room was tiny but we knew that when we booked it so it was fine.

Great location for an overnight stay, only a few minutes walk from the Tokyo Station and lots of convenience stores around. Staff were super friendly and efficient when checking you in and the bed was very comfy. It was also very quiet so we got a great nights sleep.

Stayed in March 2025

Room was very small - and was very hot. Couldn’t get air conditioning working.

Great location as it’s close to both JR, Metro and local trains. Also many restaurants and other shopping close by. Offer a great visiting/sharing space in lobby…they even have a soft serve vending machine!

Stayed in March 2025

Check-in was strictly at 3:00 p.m., not a minute earlier, which caused lines to form and meant we didn’t get to the room until 15 or 20 minutes after that time. It wouldn’t take much to start the process a bit earlier when it’s clear that many people are waiting.

The hotel is very well located — you can walk to the charming shopping area of Ginza, and Tokyo Station is also within walking distance. Even better, Takaracho Station is just 350 meters away, and from there, the subway goes directly to Narita Airport with no transfers needed. The room is small, as is common throughout Japan. For longer stays, cleaning is done every three days. The amenities are very complete and, also typically Japanese, are available in the lobby for guests to pick up as they wish. Check out was very simple and fast.

Stayed in March 2025

The shower & drain speed not nice

Location. Close to Tokyo Station. Size of room consider roomy in Ginza area

Stayed in March 2025

Chic hotel. Small like most Tokyo hotels but enough for a solo traveler. The room is clean and can be cleaned daily if you remember to push the button to request for it. There are free amenities in the lobby too and the bath salts was a nice end to a long day of walking

Stayed in March 2025

Service, telephone customer service was not great

Location

Stayed in March 2025

Breakfast is not provided. But you can always find something to eat nearby.

Location was perfect locating within walking distance from Tokyo station.

Stayed in March 2025

The pillows were too thin.

The fabric freshener spray smelled amazing! I wish they would sell it.

Stayed in March 2025

Hard pillow

Great location

Stayed in March 2025

Nothing much I didn't like, maybe larger cups in the room for making tea and coffee

The staff were all lovely and very helpful especially when I was enquiring about getting back to the airport early morning as first time visiting Japan, the little stand in reception with tea coffee and other little amenities was a lovely touch

Stayed in March 2025

Understaff at peak times

Location

Stayed in March 2025

Very small, toiletries and tea/coffee not in room, had to collect from lobby. It was fine for one night but impractical for anything longer.

The location primarily. Proximity to Tokyo station, wide spacious streets in area.

Stayed in March 2025

Table is a bit small to put our stuff. Have to be careful when washing your face as faucet is protruding out a bit too much.

Location is good. Shopping area is just 5 mins walk away. Room is small but clean. Fast check in and check out.

Stayed in March 2025

The room was still quite bright in the morning with everything closed

You have to walk a bit from the train station, but otherwise rather well connected. Best card-system I've seen so far. You get a button in your room to ask for cleaning, which is shown outside by a led, and another led will light up while your card is in the electricity box, so they'll know you are still inside right away. A power bank rental (ChargeSPOT) is also available in the ground floor. There are 2 washing & drying (combined) machines, so you might have to plan when to clean. Check out is also very simply, just put your cards in a box when leaving.

Stayed in March 2025