The walking distance from the hotel to the Tokyo Station was about 15 mins. A bit challenging when pushing luggage and wheelchair. Fortunately, most walkways were quite even. The staff does not speak much English but the reason could be that the hotel is not in the main tourism area. The light at the dressing table was too dim for applying make up. Had to use the mirror near the room door.

The hotel is located in a quiet area and near to a few good eating places. The Twin-Bed room was a good size. Guests can help themselves to a selection of bath amenities at the lobby.

Stayed in June 2023

Upload speed of the internet could be faster.

Very good location. Room is functional and offers everything you need. The room is value for the money but it’s rather small.

Stayed in June 2023

Good value for money!

Stayed in April 2023

I traveled with my parents throughout Japan for 21 days. During this time we stayed at 7 different hotels in different areas of Japan. In general, we found all Japanese hotels to an above-acceptable standard but the KOKO HOTEL Ginza-1chome did not meet these standards. In my room, the fridge didn't work. I mentioned this to the front desk, but they informed me that the fridge wasn't meant to be cold. However, the fridge in my parents' room seemed to work well. The front desk staff were difficult to communicate with. They seemed to struggle with Google Translate conversations (compared to other hotels), and they weren't that quick to do their work. A quick view of my room, it seemed clean but on inspection, there was a lot of fluff around the boxed ceiling, and behind the fridge and desk there was several years of dust and fluff. I found this when trying to inspect why the fridge was working. The room's decor was a tad dated. The furniture was ok, but there was a tiny block-mounted badly cropped photograph of Ginza in the room, which looked like a badly placed pimple. It would have been better if Marie Kondo had visited the room and realised that the photo sparked no joy. Also, I don't know why, there was sticky tape on the photo for no reason, but one of the corners was becoming unstuck. My parent's room bath flooded on its first use. The cleaning staff solved the problem, it shocked my mother. Don't get me wrong, the hotel is ok, but miss the details that every other hotel we stayed in easily managed.

Location: Ginza shopping is literally around the corner. 500 meters from Tokyo station (for myself and my parents, easily walkable). The rooms were a decent size (for the Ginza) location and relatively comfortable. The hotel was quiet and not on a major street. The cleaning staff were polite and very helpful. A lovely selection of toiletries etc in the foyer (similar to most Japanese hotels). Felt very safe in the hotel.

Stayed in May 2023

Fantastic location. Right in the heart of Ginza but also quiet. Love the light dimmers, ability to turn the fan off and all the amenities you can pick from when needed - nail files, creamer, and bath cloths. Beds are super comfortable. Easy ta-q-bin ordering for luggage transfer. Brilliant value for money.

Stayed in May 2023

Bathroom is a bit small and easy to make a mess when using it Wifi is basically unusable, barely works for checking emails only

Front desk staffs are very friendly Spacious room

Stayed in June 2023

room is very small

location excellent

Stayed in May 2023

Good location in Ginza, easy access to metro stations. Room was comfortable, and on the ladies floor there's a lounge with coffee machine and additional washing machine. Good selection of amenities.

Stayed in May 2023

small rooms, and you cannot open the windows. you sometimes need to open the door to get some fresh air.

location is great. the rooms are clean.

Stayed in May 2023

The pillows are small and a bit hard. If you're not used to that kind of pillow, they can be a bit uncomfortable. We ended up purchasing extra pillows at Don Quixote down the street.

The staff was lovely and patient with us as non-Japanese speakers. We loved the bathroom—especially the comfy tub. The location was amazing. Comfortable walks to Ginza, Tsukiji, Kabuki-za, and Hamarikyu Gardens. Very quick walks to many train stations—including Tokyo Station. There are nice restaurants/cafes nearby and a 7/11 across the street. We had our best ramen of the trip just a few blocks away at Kyūshū Jangara Ginza.

Stayed in May 2023

room was small

we had the smallest room. ıt was quite cheap considering the location. good i like, fast check in and out

Stayed in May 2023

space

location

Stayed in May 2023

space

location

Stayed in May 2023

Bathroom/room was a bit small but within the norm in Japan.

Staff were very helpful and friendly, location is great, with access to various train stations. The hotel is clean and has good amenities.

Stayed in May 2023

Room was a bit small

Everyone was really friendly and they had very nice amenities

Stayed in April 2023

Can improve cleanliess

Locale

Stayed in May 2023

Of course it’s a small room, it’s Tokyo! But it had everything we needed for a 4 night stay.

Very comfortable bed, hot shower, close to Tokyo station, next to subway station, lots of great restaurants and bars in Ginza close by.

Stayed in May 2023

eat outside

did not eat

Stayed in May 2023

Very convenient and clean. Helpful staff and very nice and comfortable room.

Stayed in May 2023

Convenient location

Stayed in May 2023

There wasn't any extra facilities or amenities to the hotel other than the small check in desk and the rooms. And a small laundry room. It has nothing else to offer in way of comfort. It's for short stays. We used it on our last day in Japan because its 10min walking from Tokyo station to the airport.

It's a convenient business hotel for short stays in a very business area of Tokyo. It's efficient and it was good value for money. Room was comfortable enough with a good bathroom.

Stayed in May 2023

Clean; central and full of amenities

Stayed in April 2023

The rooms are tiny, so with luggage etc you really need to manage the space you have. However, rooms are fully equipped with what you need for your stay.

Modern hotel in the heart of Tokyo. Walking distance to exclusive shopping opportunities and restaurants. Several public transport lines very close in walking distance. We liked it a lot.

Stayed in April 2023

the wifi is really slow. the carpet is a little bit dirty

location is excellent. staff are friendly and helpful. room is spacious

Stayed in May 2023

Tiny room. not much space for luggage

Clean and well-organised hotel in a strategic location, helpful staff

Stayed in April 2023