Reviews of KOKO HOTEL Ginza-1chome This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
104-0061 Tokyo-to, Chuo-ku Ginza1-9-5, Japan
#822 of 1,456 hotels in Tokyo
Guests' ChoiceReview Score
Based on 2206 hotel reviews
7.9Score breakdown
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Cleanliness
8.2
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Comfort
8.2
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Location
9.0
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Facilities
8.0
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Staff
8.5
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Value for money
7.9
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Free Wifi
7.6
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Reviewed: November 2, 2024
Josh-js
Australia28 Reviews4 helpful votes6.0“Great location”- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Bed was extremely uncomfortable
Location and easy access to daily amenities as required.
Stayed in October 2024
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Reviewed: November 2, 2024
Toader
Germany39 Reviews1 helpful vote10“Perfect for 2-3 nights.”- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
The room is small but very well equipped and very clean, comfortable bed, easy check in. Close to metro station.
Stayed in November 2024
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Reviewed: November 1, 2024
Michelle
United Kingdom1 review10Exceptional- • Leisure trip
- • Family with young children
- • Superior Twin Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Only issues is quality if pillows which are poor and not enough per bed
Stayed in November 2024
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Reviewed: October 29, 2024
Samuel
Australia6 Reviews6.0“Good location in Ginza with basic small room, staff very nice and helpful”- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Needed better pillows and more of them
Good location in Ginza
Stayed in October 2024
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Reviewed: October 28, 2024
Catalina
United States20 Reviews6.0“Outdated basic hotel”- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Dark room poor lighting. Uncomfortable pillow and bed. No where to fill up water bottle.
10 mins walking from Tokyo station
Stayed in October 2024
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Reviewed: October 23, 2024
Ronnie
Australia66 Reviews3 helpful votes10“Friendly and helpful staff in times of need”- • Leisure trip
- • Couple
- • Semi Double Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The staff was exceptional with assisting with our emergency medical situation, from calling airlines to refunding remaining of our stay due to urgent early departure.
Stayed in October 2024
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Reviewed: October 22, 2024
Cam
Canada2 Reviews3.0“Shin splitter”- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 1 night
- • Submitted from a mobile device
The fact that my big ass hit my shin like 3 times on the freaking bed corner frame...
Location was good
Stayed in October 2024
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Reviewed: October 21, 2024
Lydia
Mexico18 Reviews10“Second time!”- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 9 nights
- • Submitted from a mobile device
it's our second time staying at this hotel and we love it. The location it's great tons of food and shopping near by and easy access to transportation metro etc
Stayed in September 2024
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Reviewed: October 20, 2024
Wei
Singapore13 Reviews4.0“Poor wifi and small rooms though good location near train station”- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Wifi sucks Small room Extra daily charge cos hotel is in central location
Good location, near train station and food spots
Stayed in October 2024
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Reviewed: October 19, 2024
Fernando
Colombia26 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Double Room - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
Great location, comfortable!
Stayed in October 2024
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Reviewed: October 11, 2024
Nikolaos
Germany223 Reviews15 helpful votes10Exceptional- • Leisure trip
- • Solo traveler
- • Double Room - Non-Smoking
- • Stayed 1 night
The hotel is only 15 minutes from the central railway station.It is mondern and clean and offers a socket converter (from european to japanese)and the possibility to exchange money even if it is at a very low exchange rate (commission about 9%).The room is also comparatively big and cheap.
Stayed in September 2024
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Reviewed: October 9, 2024
Mark
Australia18 Reviews2 helpful votes10Exceptional- • Business trip
- • Solo traveler
- • Double Room - Non-Smoking
- • Stayed 5 nights
- • Submitted from a mobile device
Good all over
Central location.close to Tokyo central station
Stayed in October 2024
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Reviewed: October 9, 2024
Sawako
Australia17 Reviews2 helpful votes5.0Fair- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
one of the staff who has Korean badge was very unfriendly, and didn’t not care when other oversea customers cut in the queue for check in. He saw it but he didn’t say anything and just proceeded the check in for the people who cut in the queue. when he did check in for us, he explain pretty much nothing and was very unfriendly, I can see he didn’t want to be there at all.
Good location.
Stayed in August 2024
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Reviewed: October 5, 2024
Sharona
Israel104 Reviews7 helpful votes10“Great choice”- • Leisure trip
- • Solo traveler
- • Double Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The perfect location, the room size, the crew speak English well
Stayed in October 2024
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Reviewed: October 4, 2024
Šárka
Czech Republic11 Reviews5.0“Great location but the room was tiny and smelled of cigarette smoke.”- • Leisure trip
- • Family with young children
- • Double Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
However, the room was extremely small—so much so that it was nearly impossible to open a suitcase, and getting from the bed to the bathroom required either waking the person next to you or knocking over the TV. The bathroom was equally cramped, adding to the sense of limited space. Additionally, many items in the room showed clear signs of heavy use, with some appearing quite dirty. The biggest issue, however, was the persistent smell of cigarette smoke both in the room and the bathroom, likely due to poor ventilation from the smoking area on the ground floor.
I recently stayed at a hotel in Tokyo that offered a fantastic location and a very friendly, welcoming staff.
Stayed in October 2024
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Reviewed: October 2, 2024
Alice
United Kingdom12 Reviews10“Best location and valuable hotel in Tokyo”- • Leisure trip
- • Couple
- • Semi Double Room - Non-Smoking
- • Stayed 1 night
I think bath tub is a bit old and can do a bit of bleaching
Great location, where is conveniently close to few major metro station. Lots of affordable restaurants nearby, staffs are so friendly and helpful. Will definitely stay there again when I go to Tokyo next time.
Stayed in September 2024
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Reviewed: October 1, 2024
Connor
United States4 Reviews5.0Fair- • Leisure trip
- • Solo traveler
- • Semi Double Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The room had a slight lingering smell of urine (just enough to put you off), the WiFi was horrible (don’t stay here if you have to work), and the air flow was limited.
The location was awesome, very central and right next to the Ginza line; the bed was quite comfortable; and the staff was very kind and easy to communicate with.
Stayed in October 2024
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Reviewed: September 30, 2024
Aristide
France8 Reviews5.0Fair- • Leisure trip
- • Group
- • Double Room - Non-Smoking
- • Stayed 3 nights
Wifi is terrible
Stayed in September 2024
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Reviewed: September 29, 2024
Susie
Austria18 Reviews3 helpful votes5.0“ok”- • Business trip
- • Solo traveler
- • Semi Double Room - Non-Smoking
- • Stayed 15 nights
I could hear the subway from around 4 am in the morning despite being on the 11th floor. No black-out blinds. Hairdryer was only 1200 W. Anyone with long fine hair will take about a week to dry their hair and it will still be frizzy. The 1200 W hairdryer problem is a common with Japanese hotels unfortunately. What is the issue here, why not 1600 W at least?? The plastic bags provided to the cleaners for their work are very noisy, noisy enough to wake you up. Koko hotel please provide your cleaners with non-rustling plastic bags for towels etc!!
Excellent location Great selection of toiletries and filter coffee The room doors shut quietly - no banging doors early in the morning Excellent cleaners :-)
Stayed in September 2024
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Reviewed: September 28, 2024
Stefan
Singapore45 Reviews5 helpful votes10“Nice location”- • Leisure trip
- • Solo traveler
- • Double Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Internet could be faster.
Great location. Small hotel that offers all you need.
Stayed in September 2024
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Reviewed: September 26, 2024
Rohan
United Kingdom32 Reviews7 helpful votes10“We're staying here again!”- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 5 nights
N/A
100% recommend. The room is very well put together, although small, it is designed very well. I felt it was a compact 5-star experience. The mattress and the pillow were very comfortable. I loved the fresh Japanese pyjamas every night, provided by the hotel. The shower and toilet were top-notch. The staff are great. We had issues with WiFi speed, so the hotel offered us a personal router, which worked amazingly. The location is fantastic - walking distance to the central train station & many metro lines, there are plenty of restaurants & stores in the Ginza district and the 7-11 convenience store is just across the street. We will definitely stay here again!
Stayed in September 2024
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Reviewed: September 26, 2024
Scott
New Zealand11 Reviews10“Great place for central activities”- • Leisure trip
- • Solo traveler
- • Premium Floor Double Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Nice central location, clean and tidy communal area. Room was on the smaller size but again clean and tidy
Stayed in September 2024
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Reviewed: September 25, 2024
Wendi
Indonesia6 Reviews5.0“great location hotel”- • Leisure trip
- • Family with young children
- • Superior Twin Room - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
price
good location and able to store the luggages while we are going to othet city and get back to stay at the hotel
Stayed in September 2024
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Reviewed: September 21, 2024
Ron
Canada15 Reviews3 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Premium Floor Double Room - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
No complaints
We stayed on the premium floor, which included free coffee and tea. Amenities were also available when needed. Staff were courteous and friendly. The room was standard size but worked for us. There were many local restaurants nearby that were all reasonably priced. The location was perfect and was within walking distance to the main train station.
Stayed in September 2024
