Reviews of KOKO HOTEL Ginza-1chome This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
104-0061 Tokyo-to, Chuo-ku Ginza1-9-5, Japan
#822 of 1,456 hotels in Tokyo
Guests' ChoiceReview Score
Based on 2213 hotel reviews
7.9Score breakdown
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Cleanliness
8.2
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Comfort
8.2
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Location
9.0
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Facilities
8.0
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Staff
8.5
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Value for money
7.9
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Free Wifi
7.6
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Reviewed: May 15, 2024
Barrak
Australia3 Reviews10“Exceptional”- • Leisure trip
- • Family with young children
- • Double Room - Non-Smoking
- • Stayed 5 nights
- • Submitted from a mobile device
Nothing
Everything
Stayed in May 2024
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Reviewed: May 11, 2024
Marek
Poland79 Reviews1 helpful vote10Exceptional- • Leisure trip
- • Travelers with friends
- • Double Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Good location. Nice rooms and lobby.
Stayed in May 2024
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Reviewed: May 10, 2024
José
Brazil54 Reviews7 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
The English very poor at the reception. It could be better!
Everything.
Stayed in April 2024
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Reviewed: May 10, 2024
Wong
Singapore22 Reviews2 helpful votes5.0“Convenient location but no service with small rooms.”- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 3 nights
The room was very small. Hardly enough walking space for the person sleeping on the other side of the double bed.
The location was convenient.
Stayed in April 2024
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Reviewed: May 9, 2024
Tolga
Ireland90 Reviews19 helpful votes10“Good value for money”- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 5 nights
- • Submitted from a mobile device
We booked this hotel almost 6 months before our trip for a very good price. Location is central and facilities are great for the price that we paid. Hotel keeps luggage until you return to Tokyo (which is probably the case for most of travellers who visit multiple cities and fly back to home from Tokyo.) so you don’t need to carry your bigger suitcases all around Japan.
Stayed in May 2024
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Reviewed: May 6, 2024
Kin
Hong Kong32 Reviews2 helpful votes10“Cosy hotel, excellent location. Friendly staff. Well organized.”- • Leisure trip
- • Family with young children
- • Double Room - Non-Smoking
- • Stayed 4 nights
bed is slightly small. It's OK in general, considering the location of the hotel.
NA
Stayed in May 2024
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Reviewed: May 5, 2024
Svitlana
Canada9 Reviews16 helpful votes10“Great location, walking distance to train station, imperial palace and other areas around. Definitely would recommend th”- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Great location, nice room, great staff. Definitely would recommend this place.
Stayed in April 2024
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Reviewed: May 2, 2024
Yam
Singapore23 Reviews10“Good service, clean room and superb location in Ginza”- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
Of course room size is too small
Excellent location
Stayed in May 2024
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Reviewed: May 1, 2024
Roman
United Kingdom21 Reviews1 helpful vote4.0“Great location if you’re on a budget but I would highly suggest spending a little more and staying somewhere else”- • Leisure trip
- • Couple
- • Semi Double Room - Non-Smoking
- • Stayed 45 nights
- • Submitted from a mobile device
The dirtiest hotel I ever staid in. The rooms had thick layers of dust that was not cleaned. The carpets were not vacuumed, instead they use a sticky tape roller. Stains everywhere. Horrible smells in bathroom. Truly disgusting in terms of cleanliness.
The location is fantastic. Internet in the room is good if using an Ethernet cable
Stayed in April 2024
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Reviewed: April 30, 2024
Sarah
United States3 Reviews2 helpful votes10“Great start to our trip”- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Room was a little small with 2 people and 2 large luggages but it was manageable.
Great location! Very close to many train stations, making it easy to get to, especially when carrying luggage. Great amenity station on the lobby floor. I would definitely stay here again.
Stayed in March 2024
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Reviewed: April 28, 2024
Milosz
Poland32 Reviews5 helpful votes4.0“good location, mediocore hotel”- • Leisure trip
- • Couple
- • Semi Double Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
room was super dark, very dusty and noisy
localosation was very good
Stayed in April 2024
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Reviewed: April 27, 2024
Budsapa
Thailand13 Reviews4.0Disappointing- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 2 nights
It's too hard not to scratch any wall while opening or closing the luggages due to too small room space. Not suitable for long stay. The bed was too stiff to be comfortable and there's no blackout curtain so it was hard for me to get to sleep because of the sunlight and street lights (which is the worst part).
The location is near several train stations. The staffs can speak English and their services are decent. You can consider this budget hotel if you want to stay around Ginza and use most of time outside the hotel.
Stayed in April 2024
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Reviewed: April 24, 2024
Ralph
Philippines2 Reviews10Exceptional- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
None
The staff was really helpful & location is superb!
Stayed in March 2024
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Reviewed: April 12, 2024
Nadine
Netherlands49 Reviews4 helpful votes1.0“Dissapointing stay, overpriced and no customer service.”- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Title: Disappointing Stay at a Neglected Hotel Rating: ★☆☆☆☆ Review: My recent stay at this hotel was profoundly disappointing, primarily due to its lack of cleanliness and poor customer service. The room was in a deplorable state with visible mold and an accumulation of dust that suggested it hadn't been thoroughly cleaned in months. The neglected windows and under-bed area only added to the feeling of an unhygienic environment. Furthermore, the hotel's ventilation system was ineffective, which did nothing to alleviate the stuffiness of a dirty room. To make matters worse, the majority of the staff were not only rude but also unable to communicate in English, which complicated even the simplest interactions. Although one employee did attempt to assist us, he was regrettably restricted by rigid hotel policies. It was evident that the focus of this establishment is not on guest satisfaction but rather on maximizing profits with minimal effort—characterized by an outrageous extra charge of 500 yen for taxi bookings, purportedly to cover the cost of the phone call. Overall, I would not recommend this hotel to travelers seeking a pleasant and welcoming stay.
Only the location
Stayed in April 2024
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Reviewed: April 12, 2024
Uminga
Qatar2 Reviews3.0“Will not stay here again! Staff were inhospitable, hotel room is small and cramped.”- • Leisure trip
- • Travelers with friends
- • Premium Floor Double Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Not much to like about the property. Small cramped rooms. Staff were not hospitable at all. Power cuts and alarms in the middle of the night resulting in broken sleep.
Stayed in March 2024
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Reviewed: April 10, 2024
Lesley
United Kingdom17 Reviews5.0Fair- • Leisure trip
- • Family with young children
- • Double Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The room size & bathroom too small.
It’s location.
Stayed in April 2024
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Reviewed: April 9, 2024
Ashley
United States3 Reviews10“Great location , comfortable room”- • Leisure trip
- • Couple
- • Semi Double Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Most stuff was very helpful with some being a little rude when asking for help such as (luggage storage/luggage service for transportation & taxi services)
Great location in ginza close to a lot of things. Room was clean and very comfortable
Stayed in March 2024
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Reviewed: April 8, 2024
Jz_66
Australia30 Reviews1 helpful vote5.0“Not worth to stay”- • Leisure trip
- • Group
- • Double Room - Non-Smoking
- • Stayed 3 nights
The room is extremely small compared to other hotel in Tokyo. I don't think I will stay here again as with the same money, you have so much other options in Tokyo.
Close to family mart and you can buy breakfast easily. The room size with three beds is almost tripled compared with the standard room.
Stayed in February 2024
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Reviewed: April 7, 2024
Martin
United States3 Reviews4.0Disappointing- • Leisure trip
- • Family with young children
- • Double Room - Non-Smoking
- • Stayed 5 nights
- • Submitted from a mobile device
Super tiny room and bed Staff didn’t speak English well. Huge communication barrier. Too expensive
Location
Stayed in March 2024
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Reviewed: April 6, 2024
Shah
United Arab Emirates1 review10“Wonderful stay, great staff.”- • Business trip
- • Group
- • Double Room - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
Great hotel :)
Stayed in April 2024
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Reviewed: April 6, 2024
Cristina
Puerto Rico9 Reviews5.0“Not going back. Good location.”- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Not extremely clean. Bathroom smelled. Only hotel in Japan with no warmer in toilet seat. Very small space. Not comfortable beds. Bad towels
Not extremely clean. Bathroom smelled. Only hotel in Japan with no warmer in toilet seat. Very small space. Not comfortable beds. Bad towels
Stayed in April 2024
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Reviewed: April 6, 2024
Monika
Switzerland63 Reviews5 helpful votes10Exceptional- • Leisure trip
- • Solo traveler
- • Double Room - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Cannot really complain about anything.
10-15min walking distance from Tokyo Station, close to Tsukiji and Metro stations. Calm. Cozy.
Stayed in April 2024
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Reviewed: April 3, 2024
Carmen
United States5 Reviews3 helpful votes6.0“Just okay”- • Leisure trip
- • Travelers with friends
- • Superior Twin Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
They didn't turn the heat on until 6am. We also had an issue with reservation. I had the confirmation number but that couldn't find it.
It was close to the train station and the room was clean.
Stayed in March 2024
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Reviewed: April 2, 2024
Brian
Australia3 Reviews3.0Poor- • Leisure trip
- • Couple
- • Semi Double Room - Non-Smoking
- • Stayed 3 nights
Micro rooms, staff not very helpful
Location
Stayed in March 2024
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Reviewed: April 1, 2024
Ploypetch
Australia3 Reviews10Exceptional- • Leisure trip
- • Solo traveler
- • Double Room - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Great location, great service and the rooms are so clean and comfortable
Stayed in March 2024
