Reviews of KOKO HOTEL Ginza-1chome This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
104-0061 Tokyo-to, Chuo-ku Ginza1-9-5, Japan
#822 of 1,456 hotels in Tokyo
Guests' ChoiceReview Score
Based on 2204 hotel reviews
7.9Score breakdown
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Cleanliness
8.2
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Comfort
8.2
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Location
9.0
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Facilities
8.0
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Staff
8.5
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Value for money
7.9
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Free Wifi
7.6
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Reviewed: November 29, 2024
Rob
Australia6 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Superior Twin Room - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
The room size is right, unlike the APA Hotels that we stayed in
Stayed in November 2024
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Reviewed: November 28, 2024
Mário
Portugal75 Reviews3 helpful votes8.0“Good place to stay”- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 4 nights
The room was too small
The best location
Stayed in November 2024
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Reviewed: November 28, 2024
Ayse
Turkey18 Reviews3 helpful votes7.0“Perfect location”- • Leisure trip
- • Couple
- • Semi Double Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Rooms were very very small; we could hardly move. The bed was small for 2 people.
Location was perfect; at the heart of Ginza. Clean rooms. Amenities available at the lobby.
Stayed in November 2024
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Reviewed: November 28, 2024
Indra
Australia31 Reviews3 helpful votes7.0“Disappointing customer service”- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
Unhelpful staff. We needed last minute additional 3 nights accommodation as our flight was delayed due typhoon Kong Rey. Staff in the evening were unhelpful and doubled the cost per night.
Facilities.
Stayed in October 2024
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Reviewed: November 28, 2024
Préviance
France7 Reviews9.0Wonderful- • Leisure trip
- • Couple
- • Semi Double Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
No breakfast service ??
Location, Staff, amenities
Stayed in November 2024
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Reviewed: November 28, 2024
Andrea
Hong Kong19 Reviews3 helpful votes7.0Good- • Business trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 5 nights
- • Submitted from a mobile device
WiFi was basically not working for three whole trip, the room is extremely small and with old dirty carpets. Price is way too high but didn't really have another choice
The position is great if you're traveling for work as you're only few minutes away from Marunouchi, Tokyo station and various embassies. The staff is nice and they can lend you adapters and an iron for your clothes.
Stayed in November 2024
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Reviewed: November 27, 2024
Ioannis
Greece3 Reviews8.0Very Good- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 5 nights
- • Submitted from a mobile device
The rooms are too small and they don't provide water. The fridge wasn't frozen at all.
The stuff very friendly. The rooms really clean
Stayed in November 2024
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Reviewed: November 25, 2024
Aaron
Philippines14 Reviews1 helpful vote7.0“Pleasant stay in an excellent location, but small and basic.”- • Leisure trip
- • Family with young children
- • Standard Twin Room
- • Stayed 4 nights
I know that you don't get a lot for your money for accommodations in Tokyo, especially during high season, so everyone should adjust their expectations accordingly. Rooms are quite cramped as is par for the course in Tokyo, and services and facilities are basic. No restaurant or café, just vending machines, a microwave, and ice machine in the lobby. Wifi quite spotty and slow as many have mentioned but at least you have it in your room. The main draw is really the central location.
The hotel is in a great location with many restaurants, shops, malls, and various Metro and JR stations within a 5-10min walk. It's clean, everything in the room works well including the bathroom. Staff is friendly and efficient. Room cleaning is optional but easy to request at the push of a button, which I actually like. Lobby is a useful space with several tables, although always full of baggage while I was there. Overall a pleasant stay being solo in a twin room.
Stayed in November 2024
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Reviewed: November 25, 2024
Steve
Australia13 Reviews9 helpful votes9.0“Tokyo exceeded all expectations, and for us the location of Koko Hotel Ginza was perfect.”- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 3 nights
Great location,within walking distance of many local sites, and close to train stations for trips further away. Local restaurants; shops and Konbini. The staff were friendly and extremely helpful. We would highly recommend, and will definitely stay here on future visits to Tokyo.
Stayed in October 2024
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Reviewed: November 25, 2024
Felipe
Brazil21 Reviews3 helpful votes9.0“Great option mainly considering the location of your stay in Tokyo.”- • Leisure trip
- • Couple
- • Semi Double Room - Non-Smoking
- • Stayed 5 nights
Rooms are quite tiny but that's an average for Tokyo.
Hotel is clean, new and safe. It's located in the best neighborhood of Tokyo, close to metro lines, stores and important avenues.
Stayed in November 2024
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Reviewed: November 23, 2024
Haydee
Panama4 Reviews8.0Very Good- • Leisure trip
- • Solo traveler
- • Semi Double Room - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
The lobby in itself is not welcoming. It is cold, impersonal and not quite very clean
The location is excellent. My room was quiet very confortable and had everything I needed.
Stayed in November 2024
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Reviewed: November 23, 2024
Huang
United States1 review9.0“Loved staying there and will be back!!”- • Leisure trip
- • Group
- • Superior Twin Room - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
Hated the cramp bathroom space. Extremely limited shelf space for toiletries. Room was tight for 3 people and luggage but definitely manageable.
The location was perfectly central to everywhere. Felt safe walking anytime of day/night. Food, shopping and transportation very convenient. Loved the spacious lobby area. Staff always professional and friendly.
Stayed in November 2024
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Reviewed: November 22, 2024
Elizabeth
Australia21 Reviews1 helpful vote8.0“Clean modern hotel in a good location at Ginza.”- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 1 night
- • Submitted from a mobile device
The room was small for two people.
Location is great. Well appointed rooms, friendly helpful staff. Has everything you need.
Stayed in November 2024
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Reviewed: November 22, 2024
Jing
Singapore26 Reviews4 helpful votes8.0“Comfortable stay”- • Leisure trip
- • Solo traveler
- • Double Room - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
Wifi is quite weak, can’t really stream videos smoothly Not much convenience stores around, nearest is a 7-11
Spacious Clean
Stayed in November 2024
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Reviewed: November 22, 2024
Greg
New Zealand4 Reviews8.0“Greta stay - but Wifi was not so good”- • Business trip
- • Travelers with friends
- • Double Room - Non-Smoking
- • Stayed 6 nights
- • Submitted from a mobile device
Wifi was poor
Nice location, new , clean ,
Stayed in October 2024
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Reviewed: November 22, 2024
Noriel
Singapore11 Reviews1 helpful vote8.0“Location is good! Hotel is modern and clean.”- • Leisure trip
- • Family with young children
- • Double Room - Non-Smoking
- • Stayed 5 nights
Wifi is not that fast. I was not expecting that hotel does not include services to help guests bring up luggage to their respective rooms. Hotel did not have complementary water, toothbrush and toothpaste. Fridge was not functioning well.
Location is the really accessible. Hotel is modern and clean.
Stayed in November 2024
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Reviewed: November 21, 2024
Cecilia
Brazil35 Reviews2 helpful votes7.0“Great location!”- • Leisure trip
- • Couple
- • Semi Double Room - Non-Smoking
- • Stayed 1 night
Great location. Small room, but within what is expected for Japan and the price.
Stayed in November 2024
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Reviewed: November 21, 2024
Hsiuli
Taiwan24 Reviews8.0Very Good- • Business trip
- • Solo traveler
- • Double Room - Non-Smoking
- • Stayed 1 night
perfect location
Stayed in November 2024
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Reviewed: November 19, 2024
Houweida
United States31 Reviews3 helpful votes8.0“nice stay”- • Leisure trip
- • Group
- • Semi Double Room - Non-Smoking
- • Stayed 2 nights
the room was soo small
it is close to 7/11 and max 7 min walk to metro station
Stayed in November 2024
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Reviewed: November 19, 2024
Heykebe
Philippines46 Reviews5 helpful votes9.0“Great, comfortable stay in Ginza”- • Leisure trip
- • Family with young children
- • Double Room - Non-Smoking
- • Stayed 5 nights
✔ Central location to the spots we wanted to visit ✔ Generous amenities ✔ Cozy and comfortable room
Stayed in November 2024
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Reviewed: November 18, 2024
Michael
United States77 Reviews2 helpful votes9.0Wonderful- • Leisure trip
- • Family with young children
- • Double Room - Non-Smoking
- • Stayed 3 nights
- • Submitted from a mobile device
Hotel was nice, good location
Stayed in November 2024
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Reviewed: November 18, 2024
Verity
Australia23 Reviews3 helpful votes8.0“excellent location and great value for money”- • Leisure trip
- • Solo traveler
- • Double Room - Non-Smoking
- • Stayed 2 nights
a cupboard or drawers in the room so I could have put away my suitcase
The location of this hotel is excellent- just off the main Ginza street, close to subways and to Tokyo station, and the Imperial Palace Gardens. Could not have been better. The hotel was well maintained, the room was comfortable and clean, and the small size of the room was expected in Tokyo, and fine for a single person- would be very squeezy with two though. The room had all the facilities I needed.
Stayed in November 2024
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Reviewed: November 17, 2024
Robin
United Kingdom26 Reviews2 helpful votes8.0“13 days and I could not fault the KOKO hotel”- • Business trip
- • Solo traveler
- • Double Room - Non-Smoking
- • Stayed 13 nights
- • Submitted from a mobile device
No restaurant or even something for breakfast
Great location
Stayed in November 2024
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Reviewed: November 16, 2024
David
Australia31 Reviews3 helpful votes9.0“Great location, clean, helpful staff”- • Leisure trip
- • Couple
- • Double Room - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing.
Great location only a short walk to Tokyo station and local metro stations. Convenient for local conbini and restaurants. Typical small Tokyo room but clean and comfortable. Staff were very helpful and many spoke very good English which made organising Yamato luggage transfers very easy.
Stayed in November 2024
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Reviewed: November 14, 2024
Curtis
Australia2 Reviews1 helpful vote7.0“In a good spot, kyobashi station is 5 minutes away. Room is very small so would struggle with two people but it’s Japan”- • Leisure trip
- • Solo traveler
- • Double Room - Non-Smoking
- • Stayed 8 nights
- • Submitted from a mobile device
Very small room but it’s Japan so what can you expect
Good location
Stayed in November 2024
