The room size a little small as it was a double room. I guess it is common in Japan. The house keeping service can improve and be more regular.

The reception people were very cooperative when checking in and also during stay.The location is very convenient and also the hotel has all the basic facilities available.

Stayed in August 2023

was a bit hard to communicate with the staff (not everyone speak english). Bad wifi. small room

great location and have a good service

Stayed in August 2023

Well.. the room size is kinda small, but apparently a typical size in Tokyo. With lots of luggage you may need to be a bit creative.

We enjoyed the location, friendly and helpful staff, the bed and the bathroom was nice (tub plus shower), the typical Japanese toilet with all the buttons. The elevators have never been busy, always alone with my wife. They're quick and clean too. Entering the building is literally refreshing with the nice cool aircon. Lobby is a good place to sit and wait for a taxi etc. A FamilyMart is at the other side of the street. Perfect.

Stayed in August 2023

The laundry experience.

Everything but the laundry experience.

Stayed in August 2023

Nothing

Very clean and nice single filter coffee

Stayed in August 2023

The WIFI was too unstable.

Wonderdul location.

Stayed in August 2023

Please clean the walls.

Great location. In the middle of shopping, food and near the palace. Public transport is close as well. Staff was great. While small, it was clean and well appointed.

Stayed in August 2023

Nice cozy comfort room

Stayed in August 2023

Pillows were only one per bed, and were kinda flat, not what we are used to in North American hotels

Location is great, room was very nice, and beds were comfortable. Staff were very helpful when needed.

Stayed in August 2023

Room was too small for two adults. The bed was squeezed into two walls and the third side was the window wall. Access only from one side. Only one suitcase could be opened up on the floor - no furnuture for clothes. No breakfast option. An impersonal self-prepare (microwave) and eat area in the entrance hall. We arrived at 12:30 and check-in is at 15:00. Early check-in only with extra payment - no thank you. Check-out at 11:00 and we had our train at 13:00 - again: late check-out with extra payment - no thank you. At least the hotel tolerated some luggage storage in the open reception hall - which is trustworthy only in Japan - but not elsewhere. The price was too high for the experience we got.

The location is in walking distance from Tokyo station just between business and Ginza shopping district and near to 2 metro stations. The location was very quiet - which we liked. We could not have found such a place at Shibuya or Shinjuku. The bathroom was just large enough. Facility for clothes washing (one of two machines were out of service). Train stop of Narita Express.

Stayed in August 2023

Room was tiny. Struggled to fit two big suitcases. I would advise booking a bigger room if you are a couple and/or have several bags. WIFI was incredibly slow at times, especially later at night, to the point it was unusable. Only one vending machine. Very small laundry room with only one working washer, which was always taken.

Staff were nice. Location is fairly central and close (within 10 min walk) to most subway lines. They offered lots of complementary amenities free to grab from the lobby (toothbrushes, hair brushes, bath salts, etc). Air con was good and bathrooms are solid. Very close to 2 convenience stores (711 and Family Mart). Hotel also accepted parcels.

Stayed in August 2023

The bed was not that comfortable and the room was quite small. It was hard for the person sleeping next to the wall to get out of bed. There was about 6 inches of space and then on the other wall you had to maneuver by a wall TV in a very tight space.

Lobby was well lit and clean. A comfortable place to sit with friends.

Stayed in August 2023

Late check-in, but there was possibility to leave the luggage at the reception desk. Bed in semi double rooms is rather small for 2 persons.

Perfect location, very close to Tokyo station. The rooms are small, but it’s ok for short stay. 7 Eleven is just across the street, the Internet is working without problems and all was provided.

Stayed in August 2023

During my stay, there was guest next door at Room 921 they presented bad habit during their stay and sharing in public area ie they opened the door and make noise when we walked pass their room, and they leave trash in front of the room. I think this is not acceptable, and I already tried to inform one of front staff, but it seem they do not understand and difficult to communicate so I did not have a chance to explain with other staff, regrettly.

good location and facilities

Stayed in August 2023

close to EVERYTHING

Stayed in August 2023

The hotel is in the city centre with access to metro and main stations. Good shopping malls near by with good restaurants.

Stayed in August 2023

It smells damp in the bathroom.

The hotel is 15 minutes walk from Tokyo station. The lobby is bright and spacious with good fragrance.

Stayed in August 2023

Facilities, comfy bed, location!

Stayed in August 2023

Smoking room was very messy.

Lobby

Stayed in July 2023

Well.. the rooms are simply not big. When you have big luggages with you, like we had, that asks for a bit of creativity. But we're fine.

The place was neat. Size I guess what you need to expect in Tokyo, not big. But everything needed is there. The staff is VERY accomodating. The bathroom, both toilet and bathtub with shower were pleasant. We enjoyed it. Close to the metro stations. And right across is a 7Eleven... always pleasant for if you want to get some snacks or get breakfast etc. There are 3 elevators and during our stay we never had to wait. What I also loved is the coolness when you enter the building.. sooo refreshing. The aircon in the room works also good!

Stayed in August 2023

Great location in walking distance to Tokyo Station and Ginza area and various underground stations Clean hotel. Provided Laundry facility and vending machine. Quiet but safe neighbourhood Nice room

Stayed in May 2023

A little run down. Not clean in the corners.

Good location. Friendly staff. Bright lobby.

Stayed in August 2023

The room was small for two people with two big luggages.

It was extremely close to the JR Tokyo Station (10 min by foot) and also to the subway station (less than 10 min by foot). Free toiletteries at rhe reception. It was very clean and tidy.

Stayed in August 2023

The bed is a bit small, and the room is quite compact. There are other hotels in Ginza that are larger

Good location, clean, friendly staff. Great quality for money

Stayed in August 2023

Pretty small room, but not unusual for Japan

Good location

Stayed in July 2023