Rooms were a little cramped, but I understand that’s pretty normal for Tokyo. The lobby set up was odd - it wasn’t a very inviting place to enter since it’s on the second floor and you leave the hotel on the first floor. That made it to where we didn’t interact much with staff for any questions we had or things we needed. The location was okay - not really a lot to walk around to nearby but at least it was pretty close to public transportation.

7 Eleven is right downstairs - you don’t even need to leave the hotel and it’s open 24/7.

Stayed in March 2025

Staff were wonderful room was adequate for family of 4

Stayed in March 2025

The beds were extremely hard and made for difficult sleeping and sore bodies in the morning.

Location was easy access to train stations and within reasonable distance to Haneda airport. Walking distance to some of the areas we wanted to visit (i.e. Tsukiji, Ginza). Room had everything we needed and especially appreciated the 2 bathrooms and in room washing machine. The kitchen and living room areas were also great to have which allowed us to just have more space to spread out. Everything was clean and staff were helpful and friendly.

Stayed in March 2025

I had the 2 bedroom apartment and suite mixed up. The apartment does not have laundry in the room however the laundry facilities were great.

Having 2 bedrooms for our family of 4 was great. Also liked having the small kitchen to make breakfast before heading out.

Stayed in March 2025

Is good to have some snack for your guests

Staffs very helpful especially Yuvi

Stayed in March 2025

Too dry inside the room

Clean and close to everything

Stayed in March 2025

Nothing.

It’s absolutely lovely. Great location, helpful staff, very comfortable apartment style rooms.

Stayed in March 2025

It’s too small

The location is superb. Near to convenience store & train station

Stayed in February 2025

Cleaning

Location and staff

Stayed in March 2025

We have stayed at this place twice, each time for over two weeks, and overall, we had a great experience. The location is excellent, and the staff is friendly and welcoming, making it a great choice for families. However, we have two important suggestions: 1. The small stool in the bathroom has sharp edges, which can be dangerous for kids and also uncomfortable to sit on. A rounded plastic stool would be a much safer and more comfortable option. 2. The showerhead is quite heavy, making it less convenient to use. Other than these concerns, everything else was fantastic. We truly enjoyed our stay and would recommend this hotel to others!

We had a wonderful stay at this hotel! The location is fantastic, making it convenient to explore the area. The staff were incredibly friendly and welcoming, always ready to assist with any needs. The hotel has a warm and comfortable atmosphere, making it very suitable for families. We truly enjoyed our time here and would highly recommend it to anyone looking for a great place to stay!

Stayed in February 2025

Wonderful property! The convenience of the 7-11 and restaurant attached was a wonderful element! Rooms were very clean and perfect for a big group as we were a family of 7 and it gave us plenty of space The BEST part of this resort was the staff! They were so helpful with arranging dining, massages, giving recommendations, setting up taxis, and so much more! So friendly and made us feel at ease immediately! I recommend to anyone wanting to stay in Tokyo!

Stayed in February 2025

room heater is a little difficult to adjust.

very near to train station.

Stayed in February 2025

No ice in hotel or tea/coffee facilities. Our Saturday night rate was 50%more than the midweek rate and don’t think it’s worth 900aud a night

Stayed in 2 bed apartment Clean, quiet and spacious rooms (for Tokyo) Friendly and helpful staff.

Stayed in February 2025

No ice or tea/coffee available in hotel or in room Lounge/sofa was very small and not so comfortable

Clean and quiet rooms. Friendly and helpful staff. Easy stroll to Ginza and imperial palace. Close to train station,

Stayed in February 2025

If staying for many nights, the accommodation may be a little small for 8 people and all your opened luggages.

A single accomodation for 8 people is great. Clean room, convenient location, & 'apartment' amenities from Monday.

Stayed in January 2025

Lll love l

Stayed in January 2025

Size of the suite

Stayed in January 2025

Nothing

The property is very clean and only 2 minutes walk to the nearest train station. The staff was very helpful especially assist us with medical informations due my son has injury from snow skiing, they lend my son crutches which is great. We really enjoyed our stay and thank you for your excellent services.

Stayed in January 2025

The beds were not comfortable, quite hard.

Clean, luggage storage room, close to train stations and 7Eleven downstairs.

Stayed in January 2025

Spotlessly clean and comfortable rooms. The washer dryer actually dries the clothes. Well set up kitchen. Lovely staff. Very close to subway.

Stayed in January 2025

Limited options

Stayed in January 2025

Family room was great for our family of 4. Nice to have the small dining space and kitchen facilities to self cater for some meals. Staff were very helpful

Stayed in January 2025

N/A

Great location, clean and very spacious. Very convenient and the staff were amazing!

Stayed in January 2025

There are many many MIMARU properties all over Tokyo, but I don’t think they nec have same set up of the various configurations as the one we stayed at MIMARU Tokyo Station East. For example I was specific to look for one w washer dryer in the apartment which was only available in the suite category. By filter on booking.com I don’t believe other MIMARU properties came up. So this isn’t an issue with this location we stayed, just a general feedback re the chain. The place felt safe but it really is a business district so got quiet at night. Good with 7-11 downstairs so always lit and have people around

We stayed here 2 rounds where in between our 2 week visit to Japan we were away for a few days for Fujiyoshida. 1. Place was v well maintained and clean! 2. We had washer dryer in apartment and sometimes used machines in the laundry when we had a bigger load. Both the washing machines and dryers were AWESOME. You load, put in the coins and it’s done. Don’t have to figure out what to do like worry abt instructions in Japanese. I especially loved the dryers. 40mins (every 100yen for 20mins) dried everything evenly. 3. Staff were v well trained. Explained everything so clearly. 4. We especially appreciated that they asked how many of something you needed so as not to waste. Eg how many packs of cotton buds or tooth brushes etc do you need. They don’t assume and give u just based on number of people staying 5. Very convenient with 7-11 downstairs and pharmacy next door!

Stayed in December 2024