Reviews of MIMARU Tokyo Station East This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
104-0032 Tokyo-to, Chuo-ku Hatchobori 1-12-8, Japan
#141 of 1,454 hotels in Tokyo
Guests' ChoiceReview Score
Based on 454 hotel reviews
8.8Score breakdown
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Cleanliness
9.1
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Comfort
9.1
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Location
8.9
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Facilities
9.0
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Staff
9.3
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Value for money
8.4
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Free Wifi
9.1
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Reviewed: September 15, 2024
Kally
Canada4 Reviews3.0“Lack of value considering the price we paid. Amenities and toiletries were lacking. Service was also mediocre.”- • Leisure trip
- • Family with young children
- • One-Bedroom Family Apartment
- • Stayed 3 nights
- • Submitted from a mobile device
We were used to the hotel experience in Japan, so in comparison, the lack of amenities and service at Mimaru seemed to have fall short considering they were double the price of hotels. There is slightly more space with the addition of kitchen and dining area, but the layout was so odd. The toilet was at the other end of the shower. There was also no soap in this toilet. The entire layout was just very awkward. When we asked if we could change rooms, they said they only have one other room and would have to charge us a cleaning fee.
Not much. We were used to the hotel experience in Japan, so in comparison, the lack of amenities and service at Mimaru seemed to have fall short considering they
Stayed in September 2024
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Reviewed: July 16, 2024
Daniil
Estonia10 Reviews6.0“Location is bad, probably one of the worst hotel of Mimaru brand.”- • Leisure trip
- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 4 nights
- • Submitted from a mobile device
Stuff, and the room. The stuff was unfriendly.
Average hotel.
Stayed in July 2024
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Reviewed: April 4, 2024
Yasushi
Taiwan18 Reviews7.0“Won’t recommend.”- • Leisure trip
- • Family with young children
- • One-Bedroom Family Apartment
- • Stayed 5 nights
- • Submitted from a mobile device
Staff
Room size and location.
Stayed in April 2024
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Reviewed: March 12, 2024
Galvez
United States1 review1 helpful vote5.0“Good, but not great.”- • Leisure trip
- • Family with young children
- • One-Bedroom Family Apartment
- • Stayed 5 nights
- • Submitted from a mobile device
Unfortunately, I lost my necklace inside. Someone took it or stole it inside of my jewelry box. I reported to the front desk employees, but for sure, I won't be able to get my necklace back.
The place was nice and clean. The front desk employees were very nice.
Stayed in February 2024
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Reviewed: February 4, 2024
Glennmore
Australia3 Reviews7.0“It was fun.”- • Leisure trip
- • Family with young children
- • One-Bedroom Family Apartment
- • Stayed 8 nights
- • Submitted from a mobile device
They didn’t bring the luggages inside our room compare to mimaru osaka namba They should change all bed mattress its hard.
Accessible to shops , transportation.
Stayed in January 2024
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Reviewed: January 22, 2024
Sindy
Australia2 Reviews6.0“Location isn't too great and there's not much around but suitable for families”- • Business trip
- • Family with young children
- • One-Bedroom Family Apartment
- • Stayed 7 nights
The hotel didn't have much natural light and the corridors were dark and didn't feel too comfortable walking around especially to the laundry room.
facilities such as cook top, microwave and self-laundry service.
Stayed in December 2023
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Reviewed: December 26, 2023
Siang
Singapore6 Reviews5 helpful votes5.0“Book only if you want your family to stay in one apartment”- • Leisure trip
- • Family with young children
- • Two-Bedroom Family Theater Apartment
- • Stayed 6 nights
- • Submitted from a mobile device
For those deciding whether to stay, here are a few points to note 1. Apartments are basic. No side tables, beds are very firm, no room to store your clothing. You have to leave your clothes in the luggage 2. Apartment is not cleaned, you have to manage it like an airbnb. Someone comes in to change the towels - that’s it. Bedsheets are changed once 3. The walls are very thin, you can hear your neighbors talking loudly or kids playing. The corridors outside the main door are not heated , during winter it is cold 4. There are no TV channels, they have Netflix but you need your account and the annoying thing is that it gets resettled every time you leave the room. There are few multi bedroom apartments in Tokyo. Hence you have to decide if it’s better to pay for 2 adjoining rooms or get an apartment. The advantage is a dining area but then, you have only one toilet 5. Oh yes, if you get the apartment for 6. All have to fight to use the only toilet in the apartment!
superb and helpful staff! A+
Stayed in December 2023
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Reviewed: October 9, 2023
Cynthia
United States4 Reviews7.0“Pleasant and looking forward to coming back in a few days. Hopefully this room we requested is a bit”- • Leisure trip
- • Family with young children
- • Premium Two-Bedroom Suite
- • Stayed 3 nights
The room was a bit too small for 4 adults.
Location is good, not crazy busy. Conveniently close to subway, Tokyo Station and taxis available, convenience stores and restaurants.
Stayed in October 2023
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Reviewed: September 2, 2023
Spencer
United States1 review7.0“Very good”- • Leisure trip
- • Group
- • Connecting Two-Bedroom Apartment(8 Single-Beds)
- • Stayed 1 night
- • Submitted from a mobile device
The couch had some stains on it causing me to question how well the clean everything.
Everything was great even accommodating late checkout.
Stayed in September 2023
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Reviewed: July 24, 2023
Geoffrey
United Kingdom1 review6.0“I would probably not staying in this hotel next time.”- • Leisure trip
- • Family with young children
- • One-Bedroom Family Apartment
- • Stayed 6 nights
The staff can be more helpful, and there is no staff before 7:00 am. The location is far away from Tokyo Station. The air conditioner is not working properly. They only change bed sheets on the 4th and 7th day of your stay, and the cleanliness level is not too high.
The room is relatively big and has a lot of storage.
Stayed in July 2023
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Reviewed: June 16, 2023
Dannielle
Australia11 Reviews7.0Good- • Leisure trip
- • Group
- • Two-Bedroom Apartment
- • Stayed 1 night
the beds, they were a little too hard for my liking.
Great location, mini marts and great places to hit across the road
Stayed in May 2023
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Reviewed: June 3, 2023
Barbara
Australia7 Reviews7.0“comfortable 2 bedroom apartment, good location but a bit expensive”- • Family with young children
- • Two-Bedroom Apartment
- • Stayed 1 night
- • Submitted from a mobile device
single beds not double, no pool or spa
Well set up apartment, reasonable space for 2 couples
Stayed in June 2023
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Reviewed: May 17, 2023
C
Singapore7 Reviews1 helpful vote6.0Pleasant- • Leisure trip
- • Family with young children
- • Two-Bedroom Suite
- • Stayed 6 nights
- • Submitted from a mobile device
It will be good to have black oyt shades in rooms as blind is unable to block the bright sunrise early around 4am plus. Noise from road can be heard from room. If handsoap is provided at kitchen sink will be great. Although there is a washer/dryer in room, we only use the wash option. As drying takes up to 3hrs. We used the dryer on Level 3 instead and is not expensive for 20mins. Maybe cleaning in common area can be improved. Layers of dust can be seen on room door handle and in lift walls. Overall still a comfy stay.
Convient location with 2 subways. Many restaurants around.
Stayed in May 2023
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Reviewed: May 7, 2023
Amanda
Singapore2 Reviews3 helpful votes4.0“Ok stay but lacking in service”- • Leisure trip
- • Group
- • Two Bedroom Family Suite
- • Stayed 4 nights
- • Submitted from a mobile device
It was raining very heavily on the last day of our stay here and when we asked the front desk for an umbrella we could borrow, a male staff with red hair just told us that the umbrellas were in our room but we had already checked out. He said there are no umbrellas at the front desk. We had already booked a taxi through the hotel and were going to come back for our luggages a few hours later. After coming back to the hotel, we collected our luggage and got ready to leave. A female staff from the front desk then voluntarily took out an umbrella for us. That meant there were umbrellas available but the male staff did not want to lend to us. There is also no drop off point at this hotel so we were all drenched from loading the luggage into the car.
Stayed in May 2023
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Reviewed: February 26, 2023
Elliott
Hong Kong9 Reviews1 helpful vote6.0“Will consider to return if it is 20% cheaper”- • Leisure trip
- • Group
- • One-Bedroom Family Apartment
- • Stayed 4 nights
They should remove the TV panel in the middle of the living area and put the TV on the wall. This will greatly improve the spaciousness of the room
Location is ok , one still has to take a bus to get to the Tokyo station. Staff are pleasant and efficient. Native English speaking receptionists
Stayed in February 2023
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Reviewed: January 11, 2023
Dominic
Australia28 Reviews8 helpful votes7.0“Good location, basic apartment with all amenities but pricey.”- • Leisure trip
- • Family with young children
- • One-Bedroom Family Apartment
- • Stayed 7 nights
- • Submitted from a mobile device
The pillows weren’t super comfy and there was no hand soap at the toilet sink. The toilet paper is cheap and rough (lol but it really is). The elevators will ALWAYS stop on level 2 which is just a pain when you want to get to your room but you gotta stop at level 2 first. Pricey but I guess it was a peak period.
The location! It’s close to Hatchobori station which is on the Hibiya line. This is great because it gets you to so many great locations without needing to change trains such as Naga Meguro, Ginza, Disney and, Tsukiji. It’s also close to Kayobacho Station for additional options. The Chuo district itself is a bit of a business one so you’ll need to travel elsewhere for nightlife but it’s all really accessible. Handy with many convenience stores including one downstairs in the building!
Stayed in January 2023
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Reviewed: December 12, 2022
Chin
Singapore3 Reviews5.0“Prices can be more competitive”- • Business trip
- • Solo traveler
- • Two-Bedroom Family Theater Apartment
- • Stayed 6 nights
Prices can be more competitive. No elevator at the nearest station to the ground level.
Quite convenient location
Stayed in December 2022
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Reviewed: September 25, 2023
Anonymous
Australia1 review9.0Wonderful- • Leisure trip
- • Family with young children
- • One-Bedroom Family Apartment
- • Stayed 3 nights
- • Submitted from a mobile device
Location. It’s absolutely excellent. Not too crowded, nearby metro station, lots of restaurants and cafes around the area, 3 metro stops to Ginza. Will definitely be back again.
Stayed in September 2023
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Reviewed: April 16, 2025
Shilton
Singapore29 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Family with young children
- • One-Bedroom Family Apartment
- • Stayed 4 nights
There are no comments available for this review
Stayed in March 2025
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Reviewed: April 12, 2025
Karen
Canada10 Reviews3 helpful votes10Exceptional- • Leisure trip
- • Family with young children
- • One-Bedroom Family Apartment
- • Stayed 5 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in March 2025
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Reviewed: April 1, 2025
Daniel
United States6 Reviews10Exceptional- • Leisure trip
- • Group
- • Two-Bedroom Family Apartment
- • Stayed 1 night
- • Submitted from a mobile device
There are no comments available for this review
Stayed in March 2025
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Reviewed: March 28, 2025
Jennifer
United States1 review10Exceptional- • Leisure trip
- • Family with young children
- • Two-Bedroom Japanese Suite
- • Stayed 5 nights
There are no comments available for this review
Stayed in March 2025
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Reviewed: March 20, 2025
Amy
United States1 review10Exceptional- • Leisure trip
- • Family with young children
- • Connecting Two-Bedroom Apartment(8 Single-Beds)
- • Stayed 3 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in March 2025
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Reviewed: March 20, 2025
Volodymyr
Canada4 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Premium Two-Bedroom Suite
- • Stayed 5 nights
- • Submitted from a mobile device
There are no comments available for this review
Stayed in March 2025
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Reviewed: March 19, 2025
Darrin
United States3 Reviews9.0Wonderful- • Leisure trip
- • Family with young children
- • Two-Bedroom Family Apartment
- • Stayed 4 nights
There are no comments available for this review
Stayed in March 2025
