144-0043 Tokyo-to, Otaku,Haneda,5-1-13, Japan
#714 of 1,457 hotels in Tokyo
Guests' ChoiceBased on 1832 hotel reviews
8.0Cleanliness
8.3
Comfort
8.4
Location
8.7
Facilities
8.2
Staff
8.7
Value for money
8.1
Free Wifi
8.4
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: January 28, 2025
Peter
AustraliaStaff not very friendly
Clean and comfortable
Stayed in January 2025
Reviewed: January 28, 2025
Teira
AustraliaConvenient. Affordable
Stayed in January 2025
Reviewed: January 27, 2025
Jennifer
AustraliaNot far from the station Cafe right next door and close to the convenience store. Very easy to get to from Haneda airport.
Stayed in December 2024
Reviewed: January 26, 2025
John
AustraliaBeds were tiny No extra bedding for the third person in the double room.
Location Efficiency
Stayed in January 2025
Reviewed: January 23, 2025
Erin
United StatesThe breakfast was just okay. It looked beautiful, clean and plentiful but some of the foods just didn’t taste very good. The scrambled eggs were especially terrible. Tasted like powdered submarine eggs. Just don’t eat the eggs. You’ll be fine.
I thought the staff was very friendly. The room was clean and very nice, albeit small. We didn’t realize that the beds would be so small but we made it work for one night just fine.
Stayed in January 2025
Reviewed: January 21, 2025
Agnese
ItalyNothing to add
It has everything you could need, even charging cables for all kinds of devices which was very useful. The staff if very friendly and helpful.
Stayed in January 2025
Reviewed: January 21, 2025
Yifeng
New ZealandToo noisy.
Very spacious, enough for all our luggage.
Stayed in January 2025
Reviewed: January 20, 2025
Renee
New ZealandEasy to get to from Haneda airport! Good size bedroom and good value.
Stayed in December 2024
Reviewed: January 19, 2025
Joo
Malaysiahelpful staff, location is good for airport transit, a bit far from tourist spot
Stayed in January 2025
Reviewed: January 19, 2025
Sherry
CanadaShuttle bus very convenient to the airport
Stayed in January 2025
Reviewed: January 18, 2025
Yukari
AustraliaThe bathroom had an unpleasant odor, and I noticed some dust under the sink, which was visible while taking a bath. The tap had numerous water stains, and there was a green residue on the door, which I assume was a cleaning detergent.
The staff was very nice and helpful. The location was perfect; a few minutes walk to the station and close to Haneda airport. The room was equipped with a universal plug adapter, which was very convenient to charge our various phone models. While we needed to purchase some bottles of water, the prices at the hotel’s vending machine were reasonable; the same price as the one on the street! The memory form pillow was so comfortable and I like it.
Stayed in January 2025
Reviewed: January 17, 2025
Le
SingaporeNot easy to get non smoking room
Convenience
Stayed in December 2024
Reviewed: January 17, 2025
Christine
AustraliaClean rooms that could fit a family of 4. Good location.
Stayed in January 2025
Reviewed: January 15, 2025
Zaid
Saudi ArabiaPerfect
Stayed in December 2024
Reviewed: January 15, 2025
Muhd
BruneiNothing
Near to Haneda Airport Free shuttle bus
Stayed in December 2024
Reviewed: January 14, 2025
Junqing
AustraliaIt is close to airport and provides shuttle bus to airport. Nice staff
Stayed in January 2025
Reviewed: January 11, 2025
Jonathan
United StatesThe hotel itself was superb but it was a few blocks away from the nearest convenience store (it was raining on the day of my stay) and not every train stops at the nearby station so getting a train to Tokyo took a bit of waiting.
Room was very large and comfortable. The staff were friendly and very accommodating. The location was fine for needing to be close to Haneda airport and the hotel had a shuttle to the airport, although I wasn’t able to use it because it only operates in the morning.
Stayed in January 2025
Reviewed: January 9, 2025
Fadhlil
United Arab EmiratesIt would have been much better if they could extend their bus shuttle services between the hotel and the airport past midnight.
The location was very close to the airport which was very convenient. The family mart was just a block away. The hotel staff was very friendly and never failed to attend with our queries with a smile.
Stayed in December 2024
Reviewed: January 9, 2025
Katherine
United StatesBeds were a little small compared to a Western double.
Very convenient location after a late night arrival to Haneda. Rooms were small but well equipped. Breakfast was excellent. Nice to have the free shuttle to and from the airport.
Stayed in December 2024
Reviewed: January 9, 2025
Lee
AustraliaClose to the airport for a quick stopover stay with an excellent breakfast.
Stayed in December 2024
Reviewed: January 8, 2025
Philip
New ZealandNothing really.
Close to airport with free shuttle.
Stayed in January 2025
Reviewed: January 8, 2025
Vincent
AustraliaExpect some basic stuffs like coffee, milk, sugar. Coffee is available but no milk and sugar, no water bottles either. No Youtube or Netflix, etc
24h front desk is fantastic, location is great, especially with free shuttle bus, cant complaint
Stayed in January 2025
Reviewed: January 7, 2025
Colm
AustraliaNothing to really dislike about the hotel. Was a little noisy at times but like that earplugs were provided if needed from the amenity shelf. Noise was only due to people going to and from the airport.
Great value hotel for the price paid. Staff were extremely friendly and helpful. Free shuttle bus to the airport was a great bonus. The room was very spacious with great facilities. Laundry was free and only needed to spend 100yen on detergent which was available in the laundry room. Can’t fault the hotel at all. Would highly recommend. Ideal hotel for early flight from the airport as airport shuttle ran from 4am.
Stayed in January 2025
Reviewed: January 7, 2025
Jp
ThailandCheck in with machine,
Location, clean, quiet. Great Japanese breakfast.
Stayed in January 2025
Reviewed: January 5, 2025
Harvey
HungarySo far , I am ok.
The room size and the shuttle bus。
Stayed in January 2025
San Baronto, Italy
Fresno, US
Patong Beach, Thailand
Lucciana, France
Mikonos, Greece
Kandy, Sri Lanka
João Pessoa, Brazil
Cochin, India
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content