The location could have been better. And the price was a little too much for the experience delivered.

The experience was amazing. Very close to the authentic traditional experience. The dinner and breakfast exceeded my expectations. I enjoyed every bit of it.

Stayed in May 2023

friendly and hospitable staff. it was a great experience and the dinner was amazing. staff all showed great care and attention to us during our stay. would highly recommend and would stay again if in Kyoto.

Stayed in May 2023

The hotel was amazing and provided a closed and private stay for our time in Kyoto. The hotel itself consists of multiple private traditional townhouses - you could consider it more like a "compound" Each townhouse consists of two floors, a bed room/bathroom area, and a "living" space. On arrival the staff were immediately friendly and helpful, they explained how the hotel works and what facilities were available. The private bath in our townhouse's garden was the highlight of our stay! The photos don't do it justice!

Stayed in May 2023

there was no onsen.

The rooms came with a outdoor hot tub.

Stayed in May 2023

The staff were so helpful and nice. We felt very taken care of. The rooms were beautiful and spacious as well! We loved the outdoor tub.

Stayed in May 2023

stayed only one night couldn't give more points to staff

everything

Stayed in May 2023

n/a

Very clean and spacious. The private onsen was really nice and it felt like we were transported to another location the way the alley is set up

Stayed in April 2023

The location wasn’t as convenient as I anticipated.

Beautifully set up, very private. Very modern and clean yet felt stunningly traditional. Stunning private Onsen.

Stayed in May 2023

n/a

This stay was amazing! Loved the heated floors and the private onsen.

Stayed in May 2023

Nothing

It was a combination of modern and traditional Japanese style and has very comfortable bed.

Stayed in April 2023

everything is perfect,especially the bathtub

Stayed in April 2023

very small bedroom. breakfast was expensive and lacked options. location is a bit out of the way for most tourist sights but accessible by bus or metro.

very cool setting and nicely conceived design. outdoor private tub was lovely. pj’s were very soft.

Stayed in April 2023

Our stay was quite short but the service was excellent regardless. The staff are so welcoming, providing such a personal and elevated experience. The room itself is curated with such care and felt so homely.

Stayed in April 2023

The staff at the property was super helpful.

Stayed in April 2023

Everything was great. wonderful room, kind staff. superb.

Stayed in April 2023

Lack of menu flexibility.

Wonderfully friendly and helpful staff. Personal service and attention to detail. Well designed rooms.

Stayed in April 2023

Nothing

This was a highlight of our trip to Japan! Our room and the outdoor bath was an absolute dream. The staff was friendly and hospitable. The breakfast was great!

Stayed in April 2023

Really. There. Isn't. Anything. I didn't like! The entire experience was unforgettable.

It was an incredible experience. I think the entire concept was amazing! Staff were incredibly friendly and helpful. They even refilled the drinks in the fridge after the first day, everything down to the beers. Location was pretty convenient with a bus stop nearby that could reach most important attractions.

Stayed in April 2023

choice for Western breakfast is pretty limited . the hotel is overpriced for the value it provides . hard tk get taxi in this area.

it us a newly built Ryokan style hotel . In fact it is not traditional ryokan . outdoor bath tub is nice . it is located quite centrally. 20 to Gion , 20 min to Palace complex and 10 min from the train station .

Stayed in April 2023

The hotel is beautiful and relax. The staff is very friendly and communicate well in English. We booked the breakfast, and my daughter is vegetarian. The team got her a beautiful vegetarian bento box which is very accommodating and beyond our expectation. There were also variety of drinks and beer provided in the room which was a nice surprise.

Stayed in April 2023

Though having to take the bus here with all our luggage was a hassle, there are ways to get around that too, like taking a taxi instead or having the bags delivered to the property. Also there is no on-site laundry, but, conveniently, there are a couple of laundry facilities just down the street. If anything, we did not like how fast our time here went by, we definitely wish we could have stayed longer. This property was amazing and we definitely want to stay here again.

I booked three nights at Nazuna Kyoto Tsubaki St. for our stay in Kyoto and this place was an absolute treat. After arriving in Kyoto on the Shinkansen from Osaka, we were able to easily find the property after a bus ride on JR3 from Kyoto station and a short walk from the bus stop—the bus can get pretty packed, so having your luggage delivered to the property would be a great option if you don't want the hassle of bringing your bags around with you while on the train/bus and walking. We arrived early (around 11 AM) and check-in doesn't start until 3 PM, but the front desk staff checked and scanned our passports and allowed us to leave our belongings while we left to explore a bit of Kyoto. We were not able to return to the property until some time around 10 or 11 PM, which was past the scheduled check-in time of 3-9 PM, but the front staff still graciously checked us in. We were asked to take a seat in the waiting area and fill out some paperwork along with precautionary Covid forms for all guests. Once those were completed, a staff member came over with a property guide (which is also available to read through in the room) and patiently went over all the information in it with us. After the introduction, we were led down the hall to an automatic sliding door that opened up to the picturesque alley featuring all their machiya. At night the street is beautifully lit up and allows for a very dreamy stroll. Given that we returned so late, we were tired and dreaded having to carry our bags to the room, but we were delighted to find that the staff had already brought all of our belongings there for us. We took some time to explore our room and were very impressed with it all: - At the front entryway, guests are provided with sandals for walking outside and slippers for being inside the apartment. There is a nice hallway area featuring a coat hanging space and a standing mirror. The bidet toilet is located in a room in the hallway, complete with a sink.

Stayed in April 2023

Nothing.

Everything about this hotel is perfect! It’s beautiful. The townhouses are amazing. The service is top notch. The food, both at dinner and breakfast, is incredible!

Stayed in April 2023

none

open bath

Stayed in March 2023

There wasn’t anything to dislike.

Clean, well organised interior and nicely restored street as exterior. Kind and very helpful staff that make you feel very welcomed, good suggestions about Kyoto and above & beyond service. Good location not too far from shopping district, train station and Kyoto central sight seeing but nice and calm neighborhood at the same time so the city is not distracting to enjoy amenities. Each day we were presented with different style of Japanese breakfast that represented really tasty Kyoto food as well as explanation and recommendations how to better mix each element. Nazuna Kyoto Tsubaki St. is wonderful choice to stay in Kyoto to greatly expand your Japanese and Kyoto experience. Can’t wait to visit again.

Stayed in March 2023