The breakfast was the worst that we have had in Japan. Poor and pathetic. A ball of dry tasteless rice a little cup of soup and a very small piece of cooked meat. anything else, even the coffee we had to pay for. compared to other hotels this was very poor. The breakfast should be better, much better. The room was very noisy even though the window was double glazed. The window blind didn't block out the light when pulled down so the room wasn't dark at night resulting in a restless sleep

Location was good. The room size was larger than usual with two large single beds. The toilet and shower worked very well.

Stayed in October 2023

Staff weren’t helpful

Modern

Stayed in October 2023

Even tried many times, I never succeeded in opening the window. More clear hint should be made for instructions.

Well located, about 10 minutes walk from subway. Smart machine for check-in and check-out, cool. Nice people. Waters, toothbrushes, towels, pajamas are all self pickup, very convenient. Breakfast is great and delicious.

Stayed in October 2023

No luggage delivery from hotel. Customer service and front staff were unhelpful. A DIY hotel with high price

Stayed in October 2023

Breakfast is worth missing. Always cold and always the same. No choice at all and have to pay for any drink other than water.

Rooms very clean and functional. An Alexa in the room was a clever touch. Comfortable beds and nice bathrooms.

Stayed in October 2023

Laundry long queues at pick times, poor options in breakfast,

Comfortable room, with a good size; clean, great amenities, laundry service (with updates on the tv) etc

Stayed in October 2023

Only thing that I didn’t like, staff should stop behaving like you are in a hostel.

Clean, good tv and comfortable shower/toilet

Stayed in September 2023

No electric kettle. Washing machine waiting time is long.

Room is relatively bigger.

Stayed in September 2023

It's a massive nitpick but you could only use 100 yen coins in the laundry so I'd find myself using the conveniently placed vending machine next to it to get exact change. Also I don't know if I'm an idiot but I couldn't find a way to open the windows at all (probably an idiot though).

I got this hotel like 5 minutes before walking in, it's the fanciest hotel I've stayed in, in japan. You don't even really need to talk to the staff because everything's done by machines- to me that's not as fun, but to some that's a great plus. Lots of Japanese folk seem to stay there too so maybe that's a testament to it being good cultural living idk. Breakfast was fine, the cleaning was great, the shower was great.

Stayed in September 2023

Small bathroom No water supply after check out

New

Stayed in September 2023

Normally I would stay at a 4 star or higher, this was a last minute booking for good value, so I did miss some amenities, such as shipping luggage to airport, full separate bathroom, larger breakfast buffet. But this hotel was very good value for the price. No serious issues.

Good value for price

Stayed in August 2023

Not much options on the food offering.

Proximity and cleanliness.

Stayed in August 2023

The staff was not helpful at all. The windows of the rooms were locked and they refused to open them. The breakfast was scarse.

The location of the hotel is not bad, since there is a lto of comfortable transport. The lobby and the rooms looked good. The price was also OK.

Stayed in May 2023

Please see above regarding the booking issue.

This hotel seems newly opened (July 2023). Everything is spotlessly clean and very modern. Close to rail stations and bus stops. We walked a few miles each of our two days and nights to various tourist areas and enjoyed ourselves. Sadly, our 7 night stay was cut short to 2 nights. Due to the hotel not being able to provide what we had booked (confirmed by booking dot com) so we changed hotels. We had booked a continental breakfast and coffee - the hotel must have changed their option as this was ‘no longer possible’. As mentioned above, booking dot com confirmed this from our original booking. The traditional Japanese breakfast, while suitable for some, just wasn’t for us. We’re always keen to immerse in a new culture but some foods simply aren’t palatable at breakfast time - the breakfast supplied was more suitable for a lunch - just our opinion. Having said all that, aside from a minor ‘lost in translation’ discussion, the staff were extremely pleasant and helpful. There are plenty of pluses about this hotel. While our room didn’t have a window (unexpectedly) it was very well appointed. A fantastic shower and lovely comfortable bed and linens. The TV has Netflix and YouTube although it’s very tricky to get it into the English language. If you’re happy with a traditional Japanese breakfast you’ll be happy here for sure. A 7-11 is directly across the street for a fantastic array of goods.

Stayed in July 2023

The machine check-in seemed impersonal and redundant, as there were staff there anyway

Comfortable room. Nice shower and bathroom area. Soaps and shampoos were very good Decent free breakfast

Stayed in July 2023

Zero service from Staff No explanations about amenities You need to pay for coffee while breakfast is already included in room rate

Location

Stayed in July 2023

Room wasn’t cleaned enough

Convenient. Near to bus stops and stations

Stayed in June 2023

will be great if tourist could find more option as a breakfast

it’s a nice location with clean rooms. the staff is very nice

Stayed in May 2023

There was no shelves/drawers/closet in the room. The sink area was a bit small for 2 people's needs. It says breakfast for free but eventually does not include coffee and tea, which must be paid separately.

Good service, nice room with big and comfortable bed and pillows, provided free water bottles and amenities including pyjamas, nicely designed.

Stayed in May 2023

poor service of front desk staff, we don’t mind if their can only speak poor English but they were not helpful at all, reject to send luggage by courier which most of the hotels in Japan will do, reject to call taxi! that is totally not acceptable. definitely not going back and definitely not recommend.

location

Stayed in April 2023

There are no closet and bathtub.

Super comfortable beds, they are large, soft and clean. Good location

Stayed in May 2023

there was no early check in available and had to wait till 3pm even after long journey no vegetarian options in breakfast

friendly staff , clean place

Stayed in May 2023

Small room. No kettle

Location with many convenience stores and food. Not too far from Gion

Stayed in April 2023

The staff are totally not helpful, reject to help for Takyubin (courier service), reject to call taxi, this is first time I met such helpless hotel services. Won't go back anymore, totally not recommended. Poor Eng with all staff as well, not acceptable nowadays.

Stayed in April 2023

Was lead to this hotel via Booking.com searching for a unit that has 2 rooms for family of 3. I believed I had booked this…turns out it was 2 separate rooms and was informed they only have single room twin beds in hotel! I would never have booked it if this had been clear but the info and photos of rooms was deceptive.

Great location, clean & tidy. Complimentary breakfast is very handy, as is the use of luggage lockers (before & after check-in)!

Stayed in April 2023