The place is wonderful, very peaceful and beautiful. The food is incredible. I wish the price were a little bit lower because compared to other ryokans is quite high.

Stayed in April 2025

This is a great hotel for those who want a real Japanese feel to their stay. From the moment we arrived (shoes off please) we were warmly greeted, offered a kimono to wear and shown to your authentic Japanese ryokan-style bedroom with its own private onsen. The well-equipped room was supplied with beer and water as well as tea and real-coffee beans and a grinder. At 10pm free ramen was available in the lounge where you could also help yourself to draft beer, coffee, tea etc. The breakfast was outstanding for those who want to try new foods, whether you opted for the Japanese breakfast menu or the western one. Tip - allow extra time in your schedule in order to savour the many courses offered. If you didn’t want the elaborate menu a range of bread/croissant/pastries were available too. The hotel has larger onsen for use by its guests - one for men, one for women and three smaller ones which can be booked (if it’s not in use you can use it). We chose to use the onsen ion the balcony of our room (for which there was a small but unexpected charge ) Thoroughly recommend this hotel if you are exploring the area, planning on using the Hakone Ropeway (cable car) to the lake for (if you are lucky!) views of Mt Fuji. Another great attraction is the open air art museum (15 min walk or 1 stop on rail) with a wide range of sculptures, a Picasso exhibition and lots to interest the children too.

Stayed in April 2025

See previous review.

Stayed in April 2025

Nothing. We were very pleased all around.

The service was exceptional. We especially liked the food served!

Stayed in April 2025

N/A

Everything

Stayed in March 2025

We loved every bit, every little detail, honestly we have stayed in many wonderful 5 star hotels and this beats them all! The staff we so attentive from the moment we walked in. The place was spotless. The dinner was incredible. They even gave us a honey moon gift. The onsens were heaven! All the extras and amenities and details were thought of. The location was great. We kept saying we just can’t believe it isn’t a higher star rating. It was just so wonderful and we wish we could have stayed longer!

Stayed in April 2025

We loved our 1 night stay here; everything was amazing, the room, service and amenities were wonderful. Next time we will book a room without the private bath because they have outdoor private baths for use. We had their traditional dinner and breakfast included and what an experience that was!

Stayed in March 2025

We cannot recommend this location enough we were blown away in every regard from the room itself to the staff to the breakfast, you name it. It was a 10 out of 10.

Stayed in April 2025

Onsen in the unit was very private and make us feel very much at ease and comfortable as it is our first onsen experience. Nothing to dislike about it.

Stayed in March 2025

Everything was perfect; clean, comfortable, excellent service, awesome food and facility. Close to the ropeway!

Stayed in March 2025

Loved the property and the staff. Only thing I would like to suggest is to maybe cater to vegetarians as well. I understand that the meals are all about seafood and meat but many people that do come to visit the area are also vegetarian. The Just a suggestion.

Stayed in March 2025

Nothing. Maybe a lesson on how to tie a yukata!

As soon as you walk through the entry garden into the lobby, take off your shoes, walk across the tatami floors and enter the world of Suiun, you know you’re in for something exceptional. The spacious rooms are graciousl with attention to detail, the private onsen in the room with the mountains in the distance were a treat. The kaiseki dinner was delicious and presented beautiful as was the Japanese breakfast. What makes Suiun so special though are the people. So kind, helpful, friendly and professional all at once - a winning combination. A fantastic experience.

Stayed in February 2025

Note that it's quite a climb from gora station, and also, we tried traditional Japanese breakfast for the first time, and we didn't really enjoy that - but they have western breakfast as well, that we didn't have.

We loved this place. So many extras and free amenities, so welcoming. Of course the in-room open air bath (onsen) was so nice, and the room itself was huge and beautiful. We had a small issue with our booking, but the hotel managed it amazing. I can't recommend this place enough. If you're visiting Hakone, don't consider anywhere else

Stayed in March 2025

The location is great, and close to the station. Meals are tasty and exceptional

Stayed in March 2025

The staff wasn‘t able to deliver on our few easy requests (fruits for breakfast, taxi booking). Maybe it was due to the language barrier but for the price I think you can expect a certain standard.

The room, Onsen and meals were all amazing.

Stayed in March 2025

No transportation to and from train station.

The many services, amenities, staff helpfulness and flexibility, system of private onsen usage, delicious meals (both dinner and breakfast)

Stayed in March 2025

I’m a plus size woman the traditional garments offered were not size inclusive

I wasn’t sure what to expect it was my first time traveling to Hakone. Staff was very nice and attentive

Stayed in March 2025

Nothing comes to mind!

Everything about our experience at this Ryokan was exceptional. The rooms are spacious, very clean and have great amenities such freshly ground coffee, a selection of teas and cold drinks. The private onsen was very special and had a wonderful view of the mountains. The food was delicious at both breakfast and dinner, using seasonal ingredients, expertly prepared. Finally the service was faultless. Staff are incredibly kind and helpful. Overall it was a complete pleasure staying at this ryokan.

Stayed in March 2025

The staff were all so very welcoming and the whole property was just beautiful.

Stayed in March 2025

The snack assortment can be improved.

Very attentive staff Beautiful traditional Japanese apartment with outdoor bathtub and great view Delicious traditional Japanese breakfast and dinner

Stayed in March 2025

Its expensive (but worth the experience at least for one night!) and if i have to be super picky, the pillow was too soft for me.

Room is amazing (spacious, bathtub.. Crazy good) , service is fantastic (people are super nice and ready to help) , Onsen is sensational (infrastructure is incredible and they even have a cold bath and sauna), very good location (close to Gora and Koen-Shimo Station). Breakfast is also another good experience! It was fun to use an Yukata. I will recommend to my friends for sure!

Stayed in March 2025

Nothing

Wonderful place in great location! The private onsens were lovely and we were fortunate to have our own onsen on balcony too. Staff very helpful and polite. We had dinner and breakfast and it was beautifully presented with a wide variety of interesting dishes. Traditional clothes and pyjamas provided so no need to unpack 😁 Really easy to get to on train and easy to access ropeway and open air museum. Highly recommend.

Stayed in March 2025

N/A

Exceptional hospitality. Extravagant, delicious, and fulfilling multi-course meals. Incredible ambiance where you don't even want to leave the hotel.

Stayed in March 2025

We had an absolutely wonderful stay in Hakone! From the moment we arrived, the staff made us feel incredibly welcome. They were attentive, friendly, and went above and beyond to ensure we had a comfortable experience. The rooms were simply amazing. The attention to detail was impressive. We highly recommend this hotel to anyone visiting Hakone. It exceeded our expectations in every way!

Stayed in February 2025