the beds and pillows were very comfortable. The massage chair in the room was amazing & perfect for when you get home from walking all day. Good view!

Stayed in May 2023

TV difficult to use and no instructions. Few non-Japanese channels.

Reasonable sized room. Lovely helpful staff

Stayed in May 2023

Nothing

Very clean, modern, quiet and comfortable hotel. All amenities available. Easily accessible (metro and train stations a few hundreds meters away). Located in Ginza itself. Plenty of restaurants and shops in the area. Efficient check-in/out procedure. The massage chair in the room is worth trying :)

Stayed in May 2023

Not very close to the train station, about 10 minutes walking distance.

Very clean and I love the massage chair in the room. Close to ginza shopping mall.

Stayed in May 2023

The room was TINY. Also a decent amount of space was taken up by a massage chair which wasn't needed. Especially with two pieces of luggage, we felt really crammed.

The room is very clean.

Stayed in May 2023

very convenient check in/out hours

Stayed in May 2023

Location is good, room is comfortable and staffs are pleasant & helpful.

Stayed in May 2023

The massage chair took up a lot of space, not much space to put luggage and the proximity to loud sirens at night. I also reached out to the hotel twice on the messaging feature of this app and received no response

Value for money and close to convenience stores

Stayed in May 2023

- There was a quite big massaging chair in the room which takes a lot of space that, considering size of the room, is not that great

- Great location, there are plenty restaurants and bars nearby as well as subway stations - The room was clean and well equipped - Check-in/check-out process is very smooth

Stayed in May 2023

none

location wise was very good. close to a taxi pool, walking distance to shops that open till past midnight, also walking distance to a nearby station. the rooms were always clean, and the staff were super helpful.

Stayed in May 2023

I like the massage chair, it had saved me after all day walking. i love the face mask, it make my skin moisture.

Stayed in May 2023

Breakfast could have a few more western choices and unfortunately everyday it is nearly the same selection of food, which means it can be a bit boring after some days

Location, room, staff/service, technical equipment

Stayed in May 2023

Staff were not very helpful. They even refuse to call a taxi for you. When I asked if they could call a taxi for me, the staff member refused and said it was "easy to do". I don't speak Japanese but would definitely call a taxi myself if I had the capacity.

Facilities are new and great value for money.

Stayed in May 2023

The room has a massage chair which seems like a good idea but it takes up a lot of space in a small room. The banquette at the window is cute but to work, you need to sit on the backless end to reach the table.

Excellent location around 10 minutes walk from Shimbashi station and one block over from the main Ginza avenue. The hotel is on the 2nd floor and up. I requested a quiet high floor and the hotel obliged very well with an end of corridor room on 13th floor. No bath in this room but probably the best rainshower I've ever encountered. As always everything was sparkling clean with a kettle to make drinks.

Stayed in May 2023

Appearance is very modern, yet a tad nondescript for the category. For those preferring the western / continental style, the buffet breakfast is probably not worth the extra money.

Perfectly located, modern, comfy, super clean.

Stayed in May 2023

It will be perfect if they provide coin laundry facilities

Location

Stayed in May 2023

Fast efficient check in, room clean and enjoyed the massage chair.

Stayed in April 2023

beds are very hard

smart design

Stayed in April 2023

we have goods experience with REMM Hibiya for breakfast

it's sound good, but it should have special menu daily otherwise on 3rd days, will feel bore and hesitate to have more breakfast

Stayed in April 2023

Reception wasn’t able to call a taxi for our early flight back. Room was a bit too small but normal by Tokyo standards I guess. Also each room was only allowed 2 bottles of water a day, tried to call for more but they said no. I got 5 bottles in the ikebukuro hotel I stayed previously so this was quite unexpected for a ginza hotel.

Clean and conveniently located next to donki and a stone throw away from the main shopping street. massage chair in the room was a nice touch but it made it a tad squeezier than it already was.

Stayed in April 2023

space was a little tighter than usual

Super clean, elegant design, many freebies, accommodating staff, excellent location for Ginza shopping

Stayed in April 2023

I did not like the massage chair in the room as it take up space in the room.

Conveniently located.

Stayed in April 2023

no plates or cutlery provided

good location. comfortable and clean

Stayed in April 2023

Our bus could not drop us off right in front of the hotel. The bus we chartered was too big for the street where the hotel is located. The hotel room is quite small. I also don't like it that you have to get your own toiletries at the hotel lobby. The breakfast buffet could also be improved. I also hope the staff in the reception could speak better English.

The room was very clean. The bed was very comfortable. The location of the hotel is very convenient. It is right at the shopping area of Ginza.

Stayed in April 2023

Seems like the sound insulation is not that good. Can hear the fire engine sirens and I was on 6th floor. And in the morning, you can hear the housekeeping doing the rooms next door. Either the wall insulation is not good or the housekeepers are very strong. Can hear all the racket from the housekeeping.

Good location, well designed and very clean and nice. Massage chair was a nice plus but it takes up a lot of space. Had to climb over the chair to pull the curtains down.

Stayed in April 2023