Room size was the smallest of our trip but standard for Tokyo rooms, breakfast was a little lackluster, would probably skip next time.

Location was superb, close to the action in Ginza and not far from the subway. Also Tokyo Station was a short taxi ride as well.

Stayed in April 2025

Great location and very smooth checkin/ checkout process. Comfortable beds and clean rooms. Small but we were expecting it. Location was pretty central also and close to the station.

Stayed in April 2025

Very happy with everything about the hotel. Great location just minutes away from Ginza station and lots of good restaurants. The rooms are a bit small but that’s Tokyo 😊

Stayed in April 2025

Beds were a little uncomfortable

Great location

Stayed in April 2025

The only things is that I wish there was a coin laundry nearer - it's like 15~ minutes away but isn't bad at all

Two really great things - They let me leave my luggage while I was away for the weekend - I had an issue where I had two separate bookings, but needed to basically extend one and shorten the other to make sure they 'connected'. Both the Remm staff and the booking.com staff were incredibly helpful and sorted it out quickly. Also awesome location, room is comfy (massage chair!), personally had no complaints

Stayed in March 2025

Nothing mentionable

As the place is favourite for the tourists, a little more western breakfast should be there. Like customised Omlet, Smoked Salmon etc. Location is good considering the transport.

Stayed in March 2025

good location

Stayed in March 2025

Nothing really to dislike but for the amount of money I think its easy to find better options in Tokyo.

The rooms were clean and the location was central

Stayed in March 2025

It was very clean and staff was very attentive.

Stayed in March 2025

My first and biggest complaint was the breakfast. The hotel contracts breakfast with the Vietnamese restaurant in the building. As a European traveler, although the buffet had quite a few things to choose from, too few familiar options. Our usual breakfast was toast and coffee/tea. The room was a bit tighter of a fit then how it appeared in the pictures. With two large suitcases and two small, there was little room for anything else, leaving us tripping over our luggage. The water took a while to get hot, but that seemed somewhat common throughout our journey in Japan. The sink in the bathroom was a pretty uncomfortable design with no rim. The massage chair didn't have any English to understand the buttons so didn't bother trying to figure it out especially since it was awkwardly low/small.

The location was good. Relatively close to a main station for easy traveling. The staff were very friendly and generally helpful. The room was decent, though a bit on the small side. Everything was clean. The shower was nice. Towels were good quality. There was a massage chair in the room.

Stayed in February 2025

The staff helped us with an issue we had regarding the Shinkansen and funds not being returned. They waited on hold for 10mins and then helped translate to get me to the right department and made sure they provided an interpreter!! Other than that the hotel was in a great location, always clean. Super comfortable and just great all over.

Stayed in March 2025

Nothing

Immaculately clean, helpful staff, lots of little extras - tea bags , razors, toothbrushes , face care- all to collect from the reception area Chargers for all phones and gadgets in the room Short walk to Shinbashi station which made getting around very easy

Stayed in March 2025

Slow internet, peculiar procedures about everything, medium quality breakfast and not supportive service

Location, very good, close to Ginza shops and restaurants

Stayed in March 2025

Nothing

We had a very comfortable stay in this hotel. Very good location, room was very clean and bigger than most hotels in Japan/Tokyo. Massage chair is a plus. They always replenish the bath powder which i love because after long walks in Tokyo, i always like to rest my legs and have a hot bath.

Stayed in March 2025

Untidy room

The room cleaning is very bad , need to improve and manage the cleaning team . I never stay the hotel(same grade) in Japan like this condition . The bathroom air circulation is very bad which have bad smell and molding on the wall tiles and ceiling . The bath accessories not clean up very well still have stain around . So horrible is the bathroom door frame upper part is full of dust which is long time didnt clean up. Also the wall and door frame many dust stick on it. I don’t know why will be like this. Very bad experience . Even after I complained and clean up again. Still have dust around and not clean up properly. Please check the photo.

Stayed in February 2025

I hope they have a laundry room. I spilled my drink on my clothes and shoes. I washed them on the lavatory.

I love the massage chair, the wide windows, soft bed, bathroom. I love all.

Stayed in February 2025

Smells from bathroom

Perfect Location Kind people

Stayed in February 2025

The breakfast

Stayed in February 2025

Great location. The room was super cozy and convenient. Friendly staff.

Stayed in February 2025

Room layout a little bit cramp if you have 2 big luggages

Staff provided good service

Stayed in February 2025

The location was perfect for my itinerary. The room exceeded my expectations and it is just as described. Hotel staff speak English and were incredibly helpful upon my arrival. Will recommend to my friends and would love to stay here again.

Stayed in November 2024

I was a bit confused about the cleaning situation and it probably could’ve been explained to me. I don’t mind the eco option or full clean, it just wasn’t clear there were both options.

Love the location, the view from my room was totally unexpected and I loved seeing the Shinkansen whiz by down the street. Loved the room layout, it was enough to have my suitcase open and out of site. Great having a small sit down area, massage chair and TV that I could watch YouTube on.

Stayed in January 2025

Every thing except the location It is not 4 stars, It is 1 star ⭐️

Only the location

Stayed in January 2025

All

Everything was perfect. We loved every minuto and every detail.

Stayed in January 2025

The staff was so helpful and kind and the showers were incredible!! Beds were very comfortable and the location incredibly convenient.

Great location a block away from a 7-11 and all the amazing Ginza locations while still offering privacy for winding down for the night.

Stayed in January 2025