104-0033 Tokyo-to, Chuo-ku Shinkawa 1-14-13, Japan
#52 of 1,458 hotels in Tokyo
Guests' ChoiceBased on 163 hotel reviews
9.2Cleanliness
9.4
Comfort
9.5
Location
8.7
Facilities
9.2
Staff
9.1
Value for money
9.1
Free Wifi
8.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 12, 2025
Benjamin
AustraliaNo real downsides
Convenient if needing to accomodate a larger family. Sleeps 5 comfortably. Quiet location.
Stayed in April 2025
Reviewed: March 28, 2025
Lee
United StatesThis place was perfect for a family of 6 including two 13-year-olds and 7 & 9 year olds. Our room was the entire 2nd floor and there is a kid's playground right in front of the hotel. The neighborhood is mostly residential and business, not very touristy but the local restaurants still will do their best to help you. Fairly close to a subway stop. If you only want to use the JR lines, you can walk 20 minutes to Tokyo Station.
Stayed in March 2025
Reviewed: March 16, 2025
Elizabeth
Indonesianothing, everything’s great
The property is very spacious, suitable for large group and very comfortable as well. The room got cleaned every 3 days, owner also changes towels for everyone. Best Service
Stayed in March 2025
Reviewed: February 25, 2025
Doni
United StatesA microwave would have been good.
Quiet, spacious, clean.
Stayed in February 2025
Reviewed: January 24, 2025
Heidi
AustraliaWe were sorry that we couldn't speak more Japanese but the staff were very helpful!
The room was very spacious and the beds and bathroom were superb for our family of four with teenage children
Stayed in January 2025
Reviewed: January 22, 2025
Chris
AustraliaThere are little to no on site staff to provide support.
Great location with a huge room in comparison to other Tokyo accommodations. Check-in can be done at any time using a key code.
Stayed in January 2025
Reviewed: January 20, 2025
Janice
AustraliaThere was only one bathroom, which was a bit inconvenient for the six of us. Additionally, the space in front of the room was quite small, making it difficult to bring luggage in and out.
Staying in a family room as a group was a lot of fun. The bed was comfortable and quite spacious.
Stayed in November 2024
Reviewed: January 15, 2025
Georgie
AustraliaNothing it was great!
Very spacious room for our family of 4. The room was large by Tokyo standards and the design was very chic with a great use of the space. Check in was easy with an access code sent by email. Nice, quiet neighborhood but only short walk to metro. Some lovely restaurants in the local area too.
Stayed in January 2025
Reviewed: January 12, 2025
Karlo
Australiathe toilet is quite small so would be struggle if the individual is over 6 foot tall
the place is very good for the family of 4 - could easily fit 8 people. Very specious and very tidy/clean
Stayed in January 2025
Reviewed: January 6, 2025
Rachael
AustraliaIt was about inconvenient that we couldn’t leave our bags there prior to check in but after seeing the size of the foyer, we completely understood why. We found a baggage storage facility at Tokyo train station instead.
We loved the location. It was close to the train station and convenient to get to the Disney parks. It was a lovely quiet area which we wanted after our big days of exploring. There were three convenience stores in the block and three laundromats. The facilities were so clean and fit our family of five ( 2 adults, 3 teenagers) very comfortably. Will definitely visit here again.
Stayed in December 2024
Reviewed: January 4, 2025
Benjamin
QatarN/A
Good location - close to Kayabacho Metro station, not far to most major attractions. Very quiet location. - definitely off the beaten path and not in a high traffic area.
Stayed in January 2025
Reviewed: December 12, 2024
Jenn
SingaporeNil
The location was convenient with 2 stops nearby, allowing us to go to many places. There were enough beds for our family of 4. Staff were helpful too.
Stayed in December 2024
Reviewed: December 12, 2024
Chboey
SingaporeNothing. But just be aware that there's really no cooking facilities. It just has a kettle for hot water and nothing else. But it's Tokyo so I don't see it as a problem. And it only clears trash after 3 days. No housekeeping throughout our stay of 5 nights
Very spacious for Tokyo hotel. Was able to sleep four comfortably with space to lay out the luggages. We each had a bed to ourselves. Walking distance to metro station.
Stayed in December 2024
Reviewed: December 7, 2024
Xiaoyi
AustraliaNothing! :) Everything was beyond our expectations!
Spacious, clean and very comfortable to stay in. As well as the Japanese-style beds and bath.
Stayed in December 2024
Reviewed: November 29, 2024
Olivia
New ZealandReally comfortable beds, nice bathroom and had everything we needed. Kids loved the bunk, playground right outside and welcome chocolate! Good location close enough to metro station to get to the sites.
Stayed in November 2024
Reviewed: November 17, 2024
Elijah
AustraliaThe location, the room itself was also great. The staff were helpful and friendly
Stayed in November 2024
Reviewed: October 23, 2024
Thomas
DenmarkBig room. Modern. Luxurious
Stayed in October 2024
Reviewed: October 9, 2024
Christopher
AustraliaLack of storage or places to put luggage
Quietness yet close to everything
Stayed in October 2024
Reviewed: September 29, 2024
Nhat
JapanThe design is great, so compact
Stayed in September 2024
Reviewed: September 23, 2024
Josh
United StatesWay bigger then expected
Stayed in September 2024
Reviewed: September 21, 2024
Wen
MalaysiaStaff is nice and very clean
Stayed in September 2024
Reviewed: September 2, 2024
Alan
CanadaThe temperature control on the AC unit in our room seems slightly off and due to the units location, can blow cold air towards the head of the main bed.
The room is great for family. The staff were very friendly and the room was clean. The hotel is situated in a quiet, but safe neighborhood with 7-11, Lawson and Family Mart only minutes away. This can be a plus or minus but the hotel location is about a 5-6 minute walk from the closest Metro station. However, in general, being in Kayabacho means we are pretty central to everything.
Stayed in August 2024
Reviewed: August 10, 2024
Benoit
FranceThe staff at checkin was very nice. Easy to discuss via the app also, the management is quick to respond and very helping.
Stayed in August 2024
Reviewed: August 6, 2024
Wonhoon
South KoreaNo telephone
Good.
Stayed in August 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content