Nothing

Everything! It was amazing from A to Z. We would stay here if we ever come back to Kyoto.

Stayed in April 2025

N/A - everything was perfect.

The room was gorgeous! We loved the natural light and flow to the deck and private onsen. The private onsen was perfect for my wife and I to relax in.

Stayed in March 2025

While we enjoyed our stay, we noted that staff demeanor could be more welcoming, especially when addressing guest special requests.

I particularly enjoyed the hotel's prime location (with shopping areas and sightseeing spots nearby), excellent private onsen, and comfortable accommodations.

Stayed in March 2025

Liked all.

Corner room on the 7th floor. It had a pretty salty price but all worth of it. Best atmosphere where wr have ever been. Hot natural spring water bath in own balcony always ready..

Stayed in March 2025

Easy to hear other guests walking outside due to thin walls, but it’s otherwise a quiet property, and nothing a pair of ear plugs can’t fix.

Beautiful rooms with the most comfortable beds you’ll find in Japan, free drinks and an open air bath in the room.

Stayed in March 2025

NA

NA

Stayed in January 2025

Staff were so friendly and the facilities were really great

Stayed in February 2025

This hotel is a true gem! It perfectly combines traditional Japanese elements with modern amenities. The rooms are beautifully appointed with meticulous attention to detail, providing just the right amount of space. And the private onsen-style bath is a delightful bonus. The breakfast is absolutely incredible! The food is of top quality and comes in a wide variety of dishes, making it the perfect fuel for your day. The staff is absolutely amazing too — they go above and beyond to make sure you have a wonderful stay. You’ll truly experience the best of Japanese hospitality here.

Stayed in January 2025

No, everything is perfect

Great location and onsen! Very clean and cozy

Stayed in January 2025

Our room on the second floor was quite spacious and comfortable, however the only drawback being on the second floor is when you are out on the balcony, the food / smell of cooking from the restaurants below is very strong. This was not so pleasant. Other than that, everything was perfect.

Very well maintained, excellent location, friendly and thoughtful staff, service was exceptional. Housekeeping was impeccable. Extremely comfortable bed and super soft and silky sheets. Lovely extras like complimentary drinks, snacks and ice cream. Daily Japanese breakfast and kaiseki dinner was superb.

Stayed in December 2024

Nil

Property is within proximity to malls, restaurants and train stations. Room was impeccably clean and minibar was well stocked up. Japanese breakfast was awesome. We were surrounded by very warm hospitality from staff members from start till end.

Stayed in December 2024

Lower floors have no view and a little noisy.

Stayed in December 2024

That they did not have extended sizes of Yukata. The owners of the hotel must know that people from different sizes and from different parts of the world will be visiting. I was not able to participate in wearing yukata because they only had tiny sizes. Extremely disappointing. They should carry up to 4L to make it inclusive like other places. Very discriminatory.

The private open-air bath was so beautiful, as well as the communal baths on the 9th floor. I loved the deep baths and being able to look at the sky. The private entrance was beautiful and so was the terrace foot bath. The rooms are gorgeously decorated and the skincare provided is delightful. The yukata were lovely.

Stayed in December 2024

Excellent location, room and hospitality

Stayed in December 2024

Breakfast is very limited and I choose to skip it for most of the days. There were multiple minor issues with service that should not happen in such an expensive hotel.

Private onsen is the main reason to stay here, also location is great.

Stayed in December 2024

Nothing

Very beautiful facility. Room was spacious and big with daily cleaning and amenities. Hot spring water was perfect temperature and relaxing

Stayed in December 2024

The Spa in the room. Clean, good location and nice view

Stayed in November 2024

I cannot speak enough about how great of a stay I had at this hotel. I stayed in a 4th floor room with private onsen. The room was very clean, and had all the features I could need. The room was very spacious, had a great view of the mountains, and the private onsen was so relaxing. All of the staff I interacted with were very helpful and always so friendly. The breakfast offered every morning was a different kaiseki and featured a variety of dishes and tastes. The location of the hotel is close to many shopping malls, a walking distance from Gion, and accessible to transit (bus & subway). Everything about my stay was wonderful!

Stayed in November 2024

The room feels very cramped. Given the cost of the room, you expect a lot more room. Ultimately you are paying a premium to have a private onsen.

Onsen in the room is incredible

Stayed in November 2024

No shelf to place clothes

Good location (near shopping, near good restaurants, convenient transport with bus station near hotel to kyoto station,walking distance to Gion), private onsen, free japanese snacks and drinks, use of kimono.

Stayed in October 2024

The most exceptional hotel. Sinking into the private onsen after a long day of walking was amazing. The room was large and comfortable. The Location of the hotel was also fantastic - minutes walk to hundreds of restaurants, shopping and gion district. I would 100% recommend this hotel to anyone and I would love to stay here again.

Stayed in November 2024

Great location Very friendly and helpful staff Having an onsen in the room was a great experience

Stayed in November 2024

The only small thing would be the lack of storage for our clothes, but I do not think I would change a single thing!

WOW! Soraniwa is just an amazing hotel and may be one of the best hotels I have ever stayed in. If you are going to Kyoto, choose this hotel and you will not regret it. From the moment we checked in, we were treated like royalty. We booked a Precious Twin 3rd-4th floor with 2 twins pushed together. Maybe that is why we were given the VIP treatment. They guided us to a VIP desk, where we were seated and served tea with a sweet treat while the host checked us in. She also walked us to our room via a separate elevator. We were in awe of our beautiful, large room with its own onsen and balcony. The bar area was fully stocked with water, several beverages, and the most delicious cookies, all included in the rate and restocked every day. The bed was extremely comfortable, and I really enjoyed having a sitting area and the bathroom area was amazing. Felt so spoiled with the fancy bidet that operated on it’s own and never had to touch a single button (light, lid up and down, and flushing on its own!) Great shower that led to the onsen, that was always ready to use. You could open the sliding doors to the balcony or outside while in the onsen. On top of that, the hotel is in a fantastic location with the cute bridge to lead you to the Gion area, huge department store nearly across the street, and restaurants nearby. The hotel can give you a list of nearby restaurants, and one we loved was Kacto. We went there twice! We called the concierge for a recommendation, and she actually came to our room to help us, and the restaurant was amazing! They also suggested another restaurant near where we were going, and it was also amazing! Then there is the beautiful rooftop bar with the beautiful view and foot spring water! That was always such a treat to look toward Gion and the beautiful mountains, while relaxing and being spoiled with the service. I would give this hotel a 20 out of 10 if I could. I really hope to return with its beauty and out of this world custo

Stayed in November 2024

Nothing!

We chose a room with a private bath (outside), a first for us, it was so nice! What surprised us the most is the absence of noise, like traffic and the tourists buzz, which amazed us so much as the hotel is located in the city center! Another good point, the hotel is so well located, the bus stop and subway are just less than 5 minutes walk! I also want to thank the staff as they welcomed us very nicely and helped us send a lost item we forgot in our room back to us.

Stayed in November 2024