TV is adjacent to bed and cannot be moved. But otherwise excellent.

Room is spotless, everything is very new. Wooden floor and tatami near the bed. Complimentary mini bar to enjoy with private onsen is great experience. Underfloor heating in bathroom so it's very warm even in winter. Room is next to the elevator but soundproofing is excellent, cannot hear a thing from outside. Breakfast is delicious.

Stayed in February 2024

Nothing

Everything is wonderful

Stayed in February 2024

Nothing really. I just wished I stayed a little bit longer (more than one night) to make use of all the superb facilities of the hotel (onsen with city view, rooftop bar etc.) So the only negative is that there are too many good things to experiment ! Take your time to enjoy all of them !

Everything was sensational. From the very start at the checkin-in, were I was wqelcomed with some typical japanese sweets and matcha. I received a small tour of the hotel. About the room, it was a delightful experfience. Everything mixed the modernity of japanese culture to the tradition with a private onsen. Everything was comfortable, the clothes that accompanied the trip were extremely comfortable too, Like the bathrobe and the pajamas. The minibar being free with multiple choices was very positive. Overall perfect experience.

Stayed in November 2023

Nothing at all. Just that our stay was too short!

It was clean and well furbished. Location was great where we could find food easily. When we arrived at the hotel, we were pleased with the level of security that the hotel provided. The staff there was also very welcoming. My husband and I were greeted warmly right on the onset when we reached the lobby during check in. Their staff patiently went through all the facilities in the hotel and even walked us through each aspect of the room. We were impressed with the level of hospitality we received. Thank you so much for a delightful stay!

Stayed in December 2023

Tv channels is too linited

Cleanliness of the room and location

Stayed in December 2023

The staff was very helpful. The room was beautiful, clean, and well designed. The private onsen on the balcony overlooking the river was exceptional.

Stayed in December 2023

Very good location, very tasty breakfast and very very nice and perfectly service! Lunch boxes were also thoughtfully prepared as we left very early on our last day.

Stayed in December 2023

Would need cloak hanging spot at the room entrance for winter coats We have 2 luggages and there was really no space to lay them open inside the room. Should provide more storage area for customers who stay more than just a night or two.

Excellent location Private onsen inroom Clean and new

Stayed in December 2023

There was no restaurant.

Great location. Room was good size. The terrace was a great place to sit back and have a drink and dip your feet.

Stayed in November 2023

No meal plans. It will be wonderful to have a breakfast on the rooftop

It’s a real onsen in the center of Kyoto.

Stayed in November 2023

I tried to think of something and I cannot think of anything. Everything was great.

Soraniwa Terrace Kyoto Bettei exceeded my expectations. The photos on the website do not do this hotel justice. The hotel is fantastic from reception to departure. When staying on the Bettei side of the hotel, you have a private reception with a jaw dropping view of the mountain. Bettei guests have their own private entrance and elevator to the hotel. Once the initial awe from check-in has worn off, you are taken to your room. The room was amazing. It was extremely spacious for Japan. The beds were very comfortable, the balcony had plenty of space, and there was space to stretch out in the room. The bathroom was great. The floors of the toilet room and the shower were heated. The shower was spacious. The highlight of the room was the private open-air bath. When I booked this room, I was unsure if the bath would actually be private but it was. The shutters can be opened so you can look out at your view. We stayed on the 6th floor and our view was great. I could see quite a few attractions from the bath or the balcony. I used the open-air bath every night we were here, it was a great way to recover after a day of walking. The rooftop bar/foot-bath area was another highlight. The foot-baths can get quite crowded but if you wait, one will open up. This was another area I visited multiple times. The view is great from anywhere on the roof and you can come here to relax. The hotel is walking distance to Gion. I took advantage of the location and woke up early a few mornings and walked to the various shrines up the mountain. I did not try the breakfast as I rediscovered a shellfish allergy earlier in the trip and read reviews around the breakfast containing prawns/shrimp. I also did not get a chance to use the public baths. The TVs had a great alert to let you know if the bath was crowded or not. I loved everything about this hotel and hope to stay here again on my next trip to Japan.

Stayed in December 2023

Beautiful room with scenic view and in-room hot bath. Excellent experience and we should stay longer. Location was great and near almost everything.

Stayed in December 2023

Beautiful interior, full amenities, kind staff

Stayed in November 2023

Everything was absolutely perfect.

Stayed in November 2023

nothing

Great location, comfy & quiet room although next to elevator. Each morning enjoys the japanese style breakfast at 1st floor and different types of free drinks during stay.

Stayed in November 2023

Nothing, will definitely return

Lovely and detailed welcome from the staff. Room had a balcony and private Onsen looking out over the river towards the mountains. Hotel is in a very convenient location yet surprisingly quiet for being in the middle of a busy city. Complementary mini bar is generous. And staff were so kind. The rooftop bar is great too

Stayed in November 2023

I enjoyed everything.

An exceptional and personable experience! The staff and amenities were so attentive and indulgent.

Stayed in October 2023

There's no restaurant or room service for food. Fortunately the hotel is next to the foodie district.

This place was unreal. We stayed for 10 days and absolutely loved it. Our corner suite with a view was perfect. I used our private onsen a lot! They are very generous here with their free alcohol that didn't go unnoticed. Stocking our mini fridge every day, as well as an all you can drink two hour happy hour on the roof every evening while soaking your feet in some hot water watching the world go by. The staff were lovely too. I highly recommend staying here. Great central location. Very new hotel. It's in immaculate condition.

Stayed in November 2023

Nothing

Discreetly located. Right in the heart of the city with shopping and dining nearby. The suite came with all amenities, a private hot bath and a lovely balcony. The Keiseki breakfast was a great experience. The staff were very professional, polite and courteous. Susuma-san the manager made us feel very special and welcome 😊

Stayed in November 2023

This was the best hotel that we’ve stayed in. It was pricey, but worth it. We had our own onsen in our room, the breakfast was amazing and all the staff very attentive. The location is fantastic with its own back entrance for guests only.

Stayed in November 2023

Our room was on the 2nd floor and our view was completely blocked by an adjacent wall. There were areas of the bathroom and bedroom had areas that were not cleaned. Dust mostly.

A beautiful property with a central location in Kyoto. Excellent staff. Excellent food. Very nice personal onsen. Main baths were nice.

Stayed in November 2023

excellent place and excellent facilities

Stayed in October 2023

Great amenities, views and comfort

Stayed in November 2023

The staff were great and so were the amenities

Stayed in November 2023

I'm vegan. I had communicated thru Booking.com that I didn't want any meat in my breakfast and their reply was no problem. However, my breakfast on both days had some kind of meat in them even thought the amount was little. Nest time, I will mention it during the check in process. Other than that, this hotel is exceptional and I would stay there again.

Traditional yet modern. Bettei has outdoor bath in each room, which was exceptional. I had the top floor corner room and the view was unbelievable. Very clean. Staff were super accommodating. Location is superb. I would LOVE to stay there again.

Stayed in October 2023