Rooms are very small. A double is really only fit for one person as you can’t walk around the bed. We upgraded to a twin which was a bit bigger although still small. Not sure breakfast is worth bothering with, there are plenty of options close by.

Location in Ginza very good, not far from the metro and also Tokyo Station.

Stayed in April 2025

Except for the breakfast's choice of food and quality of the toothbrush (where the bristle is too hard),, everything else was as expected - great location and good value-for-money.

Stayed in April 2025

Rooms are very small, even for Tokyo standards but it's fine if you're traveling alone or smaller people (I can't imagine a larger couple staying in this room). I also had to walk 2 blocks to have an uber pick me up (they won't come on that street) which was difficult if you travel w/ a lot of luggage like I do, but again, these are minor inconveniences for the price & value of this hotel in this location.

The location and price can't be beat, especially w/ proximity to train and including a complimentary breakfast.

Stayed in March 2025

The single bed room was very small and did not clear window. It was not worth the price of the room.

The location was central and had convenient access to the metro.

Stayed in March 2025

The restaurant menu could be changed and it would be nice to be able to choose where to sit.

Location, facilities and staff

Stayed in March 2025

The room wasn't big, but I didn't expect it to be in Tokyo.

The location was very convenient and the staff extremely friendly and helpful. When my t.v. broke, they moved me to another nice room and even offered to help me move. The hotel was very quiet, the bed very comfortable, the bath very nice, and I could set room temperature to my exact preference. I also liked that they only provided cleaning services every other day, but offered fresh towels. That seems kind to the environment and entirely sufficient. Also, the breakfast offered just about anything one could want -- not as large and fancy as some places I have stayed, but definitely sufficient.

Stayed in March 2025

Good location in Ginza

Stayed in January 2025

The quality of pillows and mattress. The reception lounge and pocket garden with a water feature need a refresh.

Very good location. Rooms are clean. Their restaurant serves good breakfast.

Stayed in January 2025

No.english TV

No

Stayed in January 2025

Staff and management were inflexible. My kids were merely 9 yo and was told that the next visit I will have to book 2 rooms regardless. It is impossible for the 2 kids to stay alone.

The layout and the toilet. There is a funny pole at the corner of the room though.

Stayed in December 2024

The room was tiny and after opening our cases it was like maneuvering around an obstacle course to get from the bed to the bathroom. we didn't find the safe or the u.s.b ports until we were packing up our suitcases again.

The location we chose was convenient for the excursions we had booked, and my wife liked the shopping in the area.

Stayed in October 2024

There is no elavator and escalator from the nearest gate of Higashi Ginza Station.

The location itself was very good, however it would be much better it there was an elevator or escalator from Higashi Ginza station.

Stayed in December 2024

Would be nice to have a decent view out the window.

Location and Staff

Stayed in November 2024

Room size is small, twin beds option very close to each other

Location

Stayed in November 2024

Limited natural light

Staff was helpful and courteous.

Stayed in November 2024

Everything was good for value

Location and spacious room

Stayed in November 2024

The hotel is very nice. Glad we paid a little more for a slightly larger room. Since our flight home was at 5:00, we asked for a late checkout from 11:00 until 1:00. As I recall, it was $56 per hour. This was after spending 3 nights in the hotel. There really is no lobby. Just a small area with a few chairs. And, no bar just for a drink. We went to the restaurant after having dinner elsewhere, and asked to have dessert and a drink. They would not serve us, even though there were many tables available.

The location is excellent. A 5 minute walk to the nearest subway station, and 10 minutes to the Ginza station. New York has 5th Avenue and Broadway. Chicago has Michigan Ave, AKA The Magnificent Mile. In my opinion, neither of them compares to Ginza, just up the street from the hotel. The Kibuki Theater is just a block away. Shibuya Crossing, a must do at night, is just a 20 minute subway ride away. The front desk staff were very helpful.

Stayed in October 2024

The lighting inside the building is a bit dim.

The location is very convenient.

Stayed in October 2024

Coffee wasn’t good enough

Location, location and location

Stayed in October 2024

No laundry facilities on site

Staff very friendly and helpful. Location was exceptional, everything very close by, shops, restaurants, bars and stations.

Stayed in October 2024

The staff at reception were very helpful when my flight home got cancelled. They helped me contact the airline, which was much appreciated.

Stayed in September 2024

An excellent hotel in a wonderful location in the heart of the Ginza district. Wonderful staff and very helpful

Stayed in September 2024

Room was small. Could not open up our 2 regular sized suitcases comfortably. Overpriced. Paid $100 more per night for a bigger/nicer room at Keio. Be prepared to pay by the hour for a late check. out.

Clean rooms and common areas. Allowed us to store our luggage after checkout.

Stayed in September 2024

Room cleaning could be improved, but everything else is excellent.

The hotel is nestled in a prime Ginza location, offering an abundance of shopping opportunities. Despite being in the heart of the action, it’s tucked away in a peaceful spot, providing a fantastic retreat. Additionally, it’s conveniently situated for easy travel to other key attractions. The staff also helped with the luggage transfer to other cities.

Stayed in June 2024