The best thing about the hotel is the location. It is well located and near public transportation. They also give free access to amenities, you can take all you want. And there is a convenience store inside the hotel itself. I find this cool. The room, however, is vary basic, nothing special. Overall my stay was good, but I think the hotel is overpriced for what it is. Maybe it’s just because of the high season.

Stayed in March 2025

Hotel staff were very friendly, even to foreigners who couldn’t speak Japanese. It also had direct buses (requires reservation) to the Disney parks nearby! Great for a large group of travelers or solo traveler; the stations are all located close by.

Stayed in March 2025

Really good location. Close to the shops, close to the station. Staff were really friendly and helpful. Place was neat and clean. Loved that there's a restaurant and a convenience store in the hotel so it was helpful when we didn't feel like venturing out.

Stayed in March 2025

The staff were unfriendly and hardly accommodating. We asked for a late check out and were told we could have until 12pm. Our group gets a call at 11 saying we need to get out or pay a fee. We asked for help booking an airport limousine and they told us we need to do it ourselves. The girl at check in did not copy our passports correctly but somehow blamed us for needing them again after our team already went to their rooms. The rooms were also very hot even though the thermostat would say 65. Many inconveniences and the staff did not help.

The location of the property was very good

Stayed in March 2025

The fact that they still charge extra for upper floors rooms without enjoying the balcony like it was a year ago, in 2024

Location and the breakfast

Stayed in February 2025

The air conditioning was on cool mode and the reception said it's impossible to switch on warm even if it was around 5°C outside. They gave me a small heater but very noisy. The breakfast was so crowded and quite mediocre regarding the quality. The room itself is quite old (even if it was premium room), it's not dirty but not comfy at all.

The location is perfect

Stayed in March 2025

Nothing it was perfect

The hotel had free complementary toiletries . A free shuttle to Disneyland . the train is close by and it’s close to the cruise port. Staff are very nice and try to answer your questions. Some spoke English

Stayed in March 2025

Central AC, not good control of room temperature.

Convenient location from the closest station, and easy access to both Haneda and Narita airports, Tokyo station, and Tokyo Disney resort (shuttle bus from the hotel)

Stayed in February 2025

Bed was very uncomfortable and woke up with sore back every morning.

Stayed in February 2025

The bathroom is smell really bad. 😞

It's near at the station

Stayed in February 2025

Non opening window in room.

Like a top end hotel at bargain price. Breakfast was a crazy choice of everything you ever dreamed of… even a chocolate fountain!

Stayed in January 2025

The location near to tourist attractions. It also has the stop for airport limousine bus. The room is equipped with the foot massage machine.

Stayed in February 2025

They offer a free shuttle for both Disney, just go to the reception to make an appointment, sometimes you need to make an appointment early, for example, one morning in advance, as the seats are booked quickly. They also have airport express lines that need to be paid, and you can go to/call reception to consult the time and make an appointment. English is available.

Stayed in January 2025

Would prefer if the air conditioning can be set manually ourselves instead of being auto controlled by the hotel management. This is because the room can be hot at times and we would need to wait for the air conditioning to be auto set back to the cold wind.

I like the comfortable bed, spacious bathroom and toilet. Not dusty as compared to previous hotel that I stayed in Kyoto. Hotel breakfast could be better as the breakfast back then in 2023 was a lot better. Room service and cleaning was excellent though.

Stayed in February 2025

Nothing.

The hotel was on perfect location in my opinion, everything you need is close to you , stores , train stations, and some restaurants. Our room was good size for a couple.

Stayed in January 2025

Staff were unaccommodating and did not speak any English. Plans I had made to book the night before for an early check-in were confused and we were made to wait 4 hours to check-in despite paying for an extra night with a sick toddler and jet lag after a long international flight. We then had to pay extra for a bed for our toddler. The Kitchenette facilities were very limited - Not suitable for any cooking or even washing up dirty dishes.

Location near the bay area and close to train stations. The room was comfortable with nice views in the upper floors.

Stayed in December 2024

Location, dirty room, uncomfortable matress. Dust accumulated every corner.

Easy check in

Stayed in December 2024

Lovely hotel and amenities. Beautiful location

Stayed in January 2025

Room is squashed and the carpet requires deep steam cleaning.

AirPort Express bus (Limousine bus) available from and to Haneda Airport.

Stayed in January 2025

i had to sit on the toilet sideways because there was no space at all as the toilet was too close to the wall. the check in process is also very slow and inefficient and inflexible

Stayed in January 2025

The rooms were outdated and the bathroom was not super clean.

Very big selection at the buffet breakfast but all catering for Asian taste.

Stayed in January 2025

The check in process is fastest with a QR and can get somewhat troublesome without it. A lot of static electricity. No gym inside if you really want that. Quite far from the city center.

Great value with no real faults. Still a small Japanese style hotel room; it's slightly yet noticeably larger for the price than most. Food is better than expected, convenience store in the building and the bed is very comfortable. Also quite well heated, I felt rather warm even if it's winter. It's also close to Tokyo Big Sight. It's a great place to walk around in Ariake.

Stayed in January 2025

the room is dark and has a cigarette smell

the room has a cigarette smell and make me feel sick

Stayed in January 2025

Rooms were spacious and the property was really nice.

Stayed in December 2024

Nothing- perfect!

We made a huge mistake while here. We forgot our check out date and left in the morning g with our luggage and belongings all over the room. We came back at night just to find we couldn’t access the room anymore. Spoke to the staff and found the issue. They had packed everything including our valuables and handed these to us. They even tried to look for a room to extend our stay. I have stayed in 5 star properties across the world and yet must say that the staff here are the best I have ever experienced. The hotel location is great, facilities good, staff the best! Special call out to Sato san who helped us through the issue.

Stayed in December 2024