There was no room to put even 1 suitcase on the floor

Stayed in May 2024

Transport options weren't great if you were wanting to get to other parts of Tokyo, the metro options took longer than expected and often weren't covered by the day passes which meant getting buses.

Great location in that it was very close to airport. Big room. There was a Lawson's in the hotel open 24/7 and good options for breakfast.

Stayed in May 2024

Nothing at all

Almost everything

Stayed in May 2024

Very good for transport

Stayed in April 2024

Brilliant hotel. They have everything you could possibly need for a business trip. If you are working at Tokyo Big Sight then this is an unbeatable location.

Stayed in April 2024

Only two pillows in a room for 2 people one of which is basically a slab of concrete

Good facilities and toiletries

Stayed in April 2024

the reservation was already confirmed for 2 rooms with 2 beds, but was charged extra

location good

Stayed in April 2024

The refrigerator noise is too loud.

location

Stayed in April 2024

Watching from bed The TV is too small Room small on 20th floor

So so

Stayed in April 2024

The room was very small for a couple and not particularly thoughtfully laid out to provide facilities to more than one person (sockets, light switches, etc). Based on the smell in the room, we were given a smoking room, despite having indicated our preference for non-smoking. The check-in and check-out process was done through a screen interface and intended to avoid human interaction. While I'm personally fine with that in principle, I've stayed in similar hotels where the process was a lot more seamless.

The room was reasonably priced and provided a good rest point for us between other stops on our trip. We visited Odaiba, Teamlabs Planets and travelled on to Tokyo Disney around our one night in the hotel and all were easily accessible. The Lawson on the second floor was very handy, though there were other konbini nearby.

Stayed in March 2024

Small Room,Small Bed

Stayed in April 2024

The rooms I believe were sub par in size, even for tokyo standards..not too clean and the hardest part was zero English.. it is still a hotel.so some basic English would have gone a long way. Also not conveniently located train line as required line change to pretty much anywhere.

Stayed in April 2024

I thought i asked for a king sized bed but got a double bed instead, there wasnt a space to put your clothes at so thats a bummer

Spacious bathroom was good, the area was good but a bit far, the hotel looked nice in the outside 😁

Stayed in March 2024

Shops are Restaurants within walking distance

300 metres to Train Station

Stayed in April 2024

Would have preferred walk in shower.

Conveniently located to cruise terminal. Directly across from a mall and amenities. Near trains and lovely walking area. Restaurant and bar on property. Breakfast buffet included. The premium rooms were well appointed with refrigerator washer dryer flatware and washer. Toiletries and pajamas provided.

Stayed in April 2024

The frigo bar made a noise that did not allow me to sleep. The noise was cyclical so I had the chance to sleep 2 hours in the morning but when I realized I was losing the breakfast slot I ran downstairs to explain the situation. There were still 10 minutes to have breakfast but they did not allow me to have a coffee, even if I spent all the night awake because of the minibar. The day after they should have solved the problem, I was out all day for work reasons and when I came back in the evening I found a letter telling me they did not find any problem and if I wanted I could slow down the fridge. So, to sleep at least one night I was forced to unplug the fridge by myself, moving all the dust behind. Moreover, the room was a no-smoker one but it smelled a lot of smoke. Making everything even more complicated, the staff doesn't speak decent English. ZERO ATTENTION TO THE CLIENT. I had no sleep, no breakfast, the smell of smoke and nobody cared. It is a great pity because I will be back in the area many times for work reasons with other colleagues, I will be the one choosing where to stay for all and of course, I will never be back here.

Stayed in April 2024

Nothing

Facilities and good services

Stayed in March 2024

Advertised a shuttle bus from the airport but not running when I arrived at about 6.00pm so had to get a taxi which defeated the object of staying there

Property was good

Stayed in March 2024

I know it's Japan, but the room and shower were tiny. The room looked nothing like the photos, and it was very basic. My room had a balcony, which remained padlocked for my entire stay despite completing a consent form to have it opened. The 'view' was the back of another building and the motorway.

The staff were very friendly, and eager to help where they could. The hotel's proximity to two rail stations, the Tokyo Big Sight and local stores and restaurants were big bonuses. The 24-hour Lawson store on the second floor was a great resource.

Stayed in March 2024

Rooms are super small (not as advertised) and outdated. It’s super warm and AC didn’t work. Breakfast isn’t good at all!

Was located near Tokyo big sight

Stayed in March 2024

Bed was way too small for a couple. No fold out beds available and when I asked for extra duvets, pillow and blankets at make up somewhere to sleep on the floor, I was told “no” !

Location to Big Sight where I was working

Stayed in March 2024

the room was really hot, we kept turning the air down but it wouldnt do anything to cool down. we had to use on the leaner fans

Stayed in March 2024

Despite being on a "premium" floor with a dedicated elevator, the office chair in the room was heavily patched from past damage and the balcony is locked pending you sign an indemnity form and physically hand it in to reception. This proved very frustrating as we were unable to control room temperature (centralised AC) and was told over the room phone to simply open the window - the locked one mentioned above. Despite being 7C outside, the room temp quickly reached 30C once the sun was up; before I could obtain the code to open the window. I recommend that this indemnity process gets integrated into the already fancy self-checkin process from the start of your stay. There were never any fresh towels on the fresh towel rack outside the room as the sign suggested there would be. Breakfast was not included. I chose this hotel despite being significantly more expensive in order to spoil ourselves on our last couple of nights in Japan, thinking at least breakfast would be included. The experience proved much less satisfying than the lower cost options we stayed at previously.

Quite close to a train station with a convenience store. Staff was nice.

Stayed in March 2024

Hotel staff were most helpful in setting our room temperature during our stay and arranging our transportation to the cruise terminal when we left. We don't speak Japanese

Stayed in March 2024

For one night ok, but we had broken night lamp, broken tap batery and moldy curtains. Old fashion.

Stayed in March 2024