None

it’s my second time staying at this hotel this year. The location is great, e.g. next to the Gora train station and walking distance to sightseeing spots. The food was beautiful prepared and presented. The room was very clean with modern facilities.

Stayed in November 2023

The hotel is a convenient location around 15 mins walk from the main station or on a bus route just outside the train station for a short ride. Facilities are excellent, room very clean and high standard. Highly recommended.

Stayed in November 2023

We were very far from the front desk, the last last last possible room. Felt like the room was a little dusty. My partner was sad there was no continental breakfast. I warned him though. No harm done.

Location, able to get to most scenic places within 20 minutes

Stayed in November 2023

Seriously no complaints.

Still can’t get over our 1 night stay at this property. We were welcomed by a very friendly and helpful staff. I guess for the high price, we were provided free welcome drinks and then free welcome drinks at bar with footbath spa. Besides that free usage of private and public onsen in the hotel. Room is very spacious, pretty and clean. The open air bath was also amazing! Location is as close as it can get to the train station. Would definitely come back again.

Stayed in November 2023

The restaurant is on the older side. Dinner Kaiseki meal not really worth the price.

Very close to the station. Breakfast was great.

Stayed in October 2023

The onsen and the facade of the ryokan are very dated.

The ryokan is about 5 mins walk from Gora Station which close to cafes, shops and very direct access to cable car, follow by ropeway n ship cruise. The kaiseki dinner and the welcome drink at the foot Bath are excellent. The room is clean and comfy with separate bath and toilet. Very quiet ryokan. The staff are friendly.

Stayed in November 2023

Nothing to complain. If you don't like traditional Japanese food book without meals.

We had a wonderful experience of Japanese culture here. The food, the rooms and hot baths are all very traditional. Dress up in Japanese style as well if you wish.

Stayed in October 2023

The breakfast was good but this is just a forewarning if you can’t stomach fish and rice in the morning don’t book breakfast.

We went over the top for the private onsen and it was great. It was small so people should be aware of that but that was expected from us so not an issue at all. The dinner was really good too as was the room in general. We had complimentary drinks in the fridge and the fresh coffee was great. The main bar has a footbath bath which aligns with the overall theme. The location in Gora is fantastic too. Easy to get to Fuji spotting spots via the cable car and easy to get back to society vi Hakone Yamoto station.

Stayed in October 2023

Really chill and bougie with a nice bar and onsen. Dinner was great too. Has an awesome coffee place opposite.

Stayed in October 2023

The room was spacious and comfortable. The private onsen was nice and faces the morning sun. Lobby bar has a one-free-drink policy and a warm footbath, providing an opportunity for relaxation. The proximity to Gora station made it an excellent base for the Hakone loop, as well as getting to and from Odawara's Shinkansen stop was a breeze.

Stayed in October 2023

Nothing

Everything was excellent, the staff were friendly, room was clean & comfortable, foot onsen bar was lovely, and the onsen was a great way to end my stay.

Stayed in October 2023

N/A

The rooms were amazing. Clean and spacious. The staff were friendly and very helpful. The location had a great view of the mountains and was very peaceful and quiet.

Stayed in October 2023

The ryokan seemed short-staffed without a lot of the personal care given by other ryokans. While overall quite clean, there were dusty cobwebs in the bathroom.

The private bath on the balcony was very nice with a fantastic view of the mountains and the bar with foot bath was a fun and unique experience. The location was perfect for exploring Gora and surrounding areas with Gora station about a 3 minute walk away.

Stayed in October 2023

Nothing to do with the hotel really but the Japanese breakfast was a lot of food and for Westerners it was hard to finish it all, resulting in a lot of waste I think.

The room was one of the biggest we had during our stay and it makes a huge difference to be able to open 2 suitcases at the same time! It was very comfortable and beautifully decorated. The private onsen was such a treat, even if the water was boiling hot!

Stayed in October 2023

There was a certain smell upon entering the room. It might have been due to the humidity of the room. Overall, it wasn't very noticeable though.

The private onsen I had in my room was wonderful. I thought it was much better than the outdoor private onsen that the hotel offered. The breakfast was delicious, it was an elaborate menu with a variety of food.

Stayed in October 2023

Very nice

Stayed in October 2023

We had a lovely stay ! The staff was very nice and helpful. The location is perfect to do the Hakone loop. Dinner and breakfast were really good !

Stayed in September 2023

I think this hotel suits couples more than lone travellers. The bar closes at 9pm.

Very spacious and comfortable Japanese style room, far better than I expected for the price. All the guests choose a Yukata to wear around the property, which adds to the ambience. Excellent dinner. The location is perfect for exploring Hakone, just a two minute walk to Gora station.

Stayed in October 2023

Location Onsen

Stayed in September 2023

Exceptional place in terms of room, fascilities, food and location. I have no complaints.

Stayed in September 2023

-the only thing I’d possibly say is the price for one night was a bit expensive but we did have a lovely room.

-great location for the things to do in hakone. -room was amazing. Was absolutely huge. -hot Bath on the balcony with Mountain View’s. -foot spa bar was amazing. -welcome drinks and cakes

Stayed in September 2023

Nothing

Very nicely maintained and helpful staff, clean and quiet, totally relaxing, wish we stayed longer.

Stayed in September 2023

Best service, delicious dinner and breakfast, great location to Gora station. Highly recommendation.

Stayed in September 2023

Supply of Wines. many of the items on wine list were unavailable [reflection of th basic japanese clientel base] Bar was not available after dinner if one chose the second sitting for dinner.

Dining, Onsen and tub on Balcony

Stayed in September 2023