We had two rooms. One had a great view the other was looking at part of the building however it had a open air bath and foot bath. I think this helped make up for the lack of view.

The property was amazing. Great room with open air bath. The food was amazing. They went out of their way to provide a special food service but within the plan!!

Stayed in May 2022

the prviate onsen faciliites and bedrock bath facilties can be a bit of thouhtful of putting snack and drink, also to be mindful of the cleanliness of room.

i like the onsen facilities in the room facing the mountain view

Stayed in March 2025

We had a really bad experience with the manager and whoever was handling the reservation. I contacted the property before arrival to enquire if the breakfast is Japanese as we had the experience in another hotel and didn’t enjoy it. They confirmed this is the case and wouldn’t allow us to cancel the breakfast and even told us to let them know asap if we are going to have it or not (even though we had to pay for it either way), despite the fact there is no mention that the breakfast is Japanese. They kept telling us to cancel and rebook even though I’d have to pay full price cancellation. When we arrived at the hotel, they told us we have to eat the breakfast at 7.30 am - this is not 5 star service! The real disappointment came at check out time though which is at 10 am (again, hardly a five star service as they don’t offer you later check out option). They called us at 10.10 am while we were finishing packing - we told them we need 10 more minutes to leave. The manager immediately stormed to our room, proceeding to knock, shout and threaten us with charging us for another night (through google translate as her English was poor) if we don’t leave immediately. She wouldn’t leave and kept shouting for another 5 minutes in a very aggressive manner. I am pregnant as we explained to them, and this incident caused considerable stress for no reason whatsoever. We have never experienced such appalling behaviour to guests anywhere. This hotel is not 5 star and I would avoid it if I had to choose again.

The room itself was great with a lot of space and amazing onsen. Some of the staff were helpful even though they didn’t speak much English. The location was very convenient.

Stayed in February 2025

Unfortunately I cannot recommend going to this hotel as a family & staying in the traditional Japanese room. Luckily we only booked for two nights. The main issue was that the futon mattresses provided are very thin, they stack 2 together. When you lay on them, it’s like laying directly on the floor. Given that this was a very expensive room, around $800 AUD a night I expected much better. When I approached reception with google translate of the issue, I was advised that the room service would provide more mattresses, upon returning in the afternoon, it had not been done and I was told it wasn’t too hard to do now and that changing rooms would be difficult. The sleep situation was akin to camping, I think I get better sleep on my camp mattress to be honest

The location was close to the railway.

Stayed in February 2025

A different option for dinner or breakfast. Bath a bit dated.

The traditional aspect of the architecture

Stayed in January 2025

The room was very small. We were paying for the onsen experience but did not have one . The private onsen bath has cold water . We did. Not want a public share onsen.

Great location in a beautiful little town

Stayed in January 2025

Looking a bit tired and un need of an update, beds are very hard

Great location, nice staff

Stayed in January 2025

It is very pricey. We asked if we needed to book the traditional food in advance. I would say, call and book this in advance as the dinner slots were all booked when we got there. We booked breakfast but had to pay separately. Not included with room. And the food wasn’t served in the room as the photos suggest. It is in the restaurant with normal tables and chairs and not on the floor on ground. Would’ve been nice to be private as the atmosphere was slightly ruined by a screaming baby sat on the other table. Also, if you miss dinner, the options around the area are very limited and the smaller restaurants get booked very quickly. So book in advance.

Location, the massive rooms, private onsen, the views, the traditional breakfast, the complementary drinks, amazing lady at the reception, robes, socks, slippers to wear during stay. The lady was so kind. Went out of her way to find us food when it got late; literally walked with us to find the restaurant and also got us umbrellas when it stared to drizzle a bit.

Stayed in October 2024

It was very poorly kept. Looked dirty. Room had a weird smell. Nobody spoke english.

The food was good. Looked traditional.

Stayed in October 2024

The beds on the floor were very uncomfortable.

The staff were excellent. The restaurants onsite was excellent and tasty. Close to the railway station. The onsen was perfect. Close to the cable car.

Stayed in October 2024

the air conditioner was old and made a huge noise which woke us up in the middle of the night. the bed wasn't comfy. the shower head looked a bit old. a bit pricey considering the mentioned inconveniences

the big spacious rooms, the private onsen. helpful staff and great drinks. we especially loved the private in room onsen.

Stayed in September 2024

One of the private onsens had lukewarm water instead of warm, how it was the day earlier. The staff couldn’t fix it for us to enjoy. They only provide a couple of sachets of coffee for the entire stay and then charge if you want more- a bit different from other hotels we have stayed in Japan. Overall, not a bad place to stay at.

Location was good

Stayed in September 2024

The overall experience was bad. Rooms were big and decent but the staff did not no any English. They were not helpful and did not offer any services. They were not even able to arrange for a taxi to the station despite us requesting that we have heavy bags. The complimentary services like the baths were dirty and unusable. Would not recommend staying here.

The location and closeness to the Gora station. Big room.

Stayed in July 2024

A few things were run down a little.

It’s not super clear but you get 1 free private outdoor spring per night and hot rock session. That was my favorite thing about property plus spring bath in our room. The breakfast was amazing and the location ideal to walk or take the tram . The coffee shop across the street had some of the best coffee ever.

Stayed in June 2024

Poor communication, no meals available without reservation Complimentary drink at foot spa Bar never eventuated was busy and not open for very much of the day/night

The views and the bath

Stayed in June 2024

Dinner was okay with only one dish that was excellent (shabu shabu). At check in, we asked for assistance with food accommodation s and were refused saying we need to ask at least three days ahead of time. Even if so (although I was unaware of that), they could make an effort to try ensure that person didn't go to bed hung y (no takeout/deliveries/restaurant open at night in the area, Shame on them. Our room had a view of a dried out dig/hole. Quite ugly. The "private bath" was a half-bath size Jacuzzi on a balcony on the fourth floor. Nothing of the natural springs magic feeling we expected. Breakfast was a disappointment.

Hotel and room are nicely designed. Comfortable Good location. Welcome happy hour

Stayed in June 2024

My room didn’t have WiFi and the staff although they tried were unable to fix it.

The room, Onsen, facilities. The dinner was good.

Stayed in June 2024

Mold in the open air bath and the bath area smells like urine.

Conformable beds and beautiful hotel

Stayed in May 2024

I think they are short-staffed, some equipments where a bit excessive and I think could have gone to better upgrades (ie. The Dyson dryers in the women’s bath < elevator lighting) It didn’t feel very homey to me.

It’s close to Gora Station, and a 10 min walk to a Lawson. I recommend booking the private open-air bath. The food was very traditional and just fair. Also 15 min walk to Hakone Open Air museum.

Stayed in March 2024

A bit older than the images

Staff are nice

Stayed in March 2024

It really smelt like sewage, and the smell would not go away even if you used the air purifier, fans or deodoriser

The private onsen and feel of the place was nice and safe

Stayed in December 2023

Book a room from booking.com platform A few days later I booking continue two days that the same type on the same platform.(use the same account data) The first time record , they didn’t check that I was staying for two nights. When I Back to the hotel in the afternoon of the first day Staff Just leave all my everything on one box at the lobby. No matter what kind of shoes or clothing put them together in the box. Very bad experience. And the attitude of the staff is very bad Said he sent an email to notify once in the morning Why I will check email during my travel It's all the guests' fault, not theirs Really unworthy this location and this price It’s better to live nearby hotel. This is the first time in history that I have seen such a bad staff. The Senior staff who only speaks Japanese but not English is hiding in the back. only one newbie who can speak English. He keeps coming out and can't decide, so he keeps going back to discuss it. finally, only say sorry. what!!!! My happy travel holiday. my first time coming Hakone Very unworthy and not recommended this hotel

無

Stayed in November 2023

Food was great though I wouldn't have meals included for the 2nd night. Hotel and facilities Are dated and need a refresh. I didnt enjoy the floor futon and Japanese seating, both were difficult to get up from.

Room with the private bath on the balcony,, the location is great only 2 mins walk from Gora which is so central. There's a cafe right opposite the hotel called Coffee Camp and a Japanese restaurant next door. Enjoyed wearing the Yutawa and slippers to dinner. Relaxing.

Stayed in October 2023

Rooms are very old and had a musty smell. Facility needs a major renovation. Still uses manual locks so you can lock yourself out if you leave your key in the room. Wifi connection is not good. Could connect at all. Very strict eating schedules. The private tub in room is very old. Was not a good value for the price we paid.

Staff were nice. Understaffed. Private Hot spring in room was good but needs English instructions for first time visitors.

Stayed in August 2023

Room is creepy, seems like kept empty for a very long time, dust on many things…… 24000yen for no view but a back garden which was deprecated. Use your imagination how much horror you can feel! There even insects inside the bed! It was so disgusting and i had to sleep on the sofa for the stay!

It was so very very very noisy at night, not sure the noises whether from above guest house or hotel staff. I could not fall asleep and had to put on earplugs. It kept all night till next morning when i about to leave! Unbelievable suffering experience ever…… did this actually happen?! I would never ever go back to this hotel…….

Stayed in July 2023