This hotel is vibe. 10/10 excellent service and facility. Close to shibuya.

Stayed in April 2025

Great breakfast, also a lot of vegan options.

Stayed in February 2025

Great breakfast, also a lot of vegan options.

Stayed in February 2025

The room & staff were exceptional. The food was great. Room service was quick.

Stayed in February 2025

Beds are hard so be prepared if you’re not accustomed to a futon feel

Wonderful hotel. Rooms have a great view of the city. Staff is very very good.

Stayed in March 2025

Nothing

Amazing staff, stylish decor, great rooms and location, great dining options

Stayed in March 2025

Temperature inside the hotel , not only the room is really too warm . Breakfast could be improved .

General feeling, position.

Stayed in February 2025

Little pricey

Location , rooms , food , staff

Stayed in February 2025

Ambulance noise is the only thing we could point to as a negative. Otherwise all great!

Stayed in February 2025

We got the impression that the family suite that we had booked came with laundry facility (washing machine) but for some reason our room didnt have a washing machine 😱😱 and Tokyo was our last destination so we had loads of dirty clothes. This was the only thing we were disappointed in.

Grand Aoyama’s ambience and vibes make us feel at home. The rooms are so modern and aesthetically pleasing, decorated with curated artwork from Japanese artist. Breakfast is fairly limited but of high quality except for the pho (having come from Australia, we know bad or good pho). View from our rooms is stunning as we can see Tokyo Skytree and parts of the city. Station is just 2 minutes walk, Omotesando is 5-6 minutes walk. The famous Gingko trees is 10 minutes walk. We actually felt very sad leaving the hotel on our last day in Japan.

Stayed in January 2025

Cannot thing of anything negative, but wanted to mention that my pyjamas disappeared one day after cleaning. Fortunately, when we asked in the reception, it had been found and was delivered immidiately. 🙏 Thank you for that, it was a special pyjamas!

The most amazing view, helpful staff and great overall experience. We had an amazing room, it was aleays made up well, and great selection of snacks and drinks in the mini-bar. We had a birthday surprise arranged to our room and everything went super smoothly regarding that and the staff kept the secret😅 Loved our room and the location was also great, close to the metro. Breakfast selection was quite slim, but we enjoyed it anyway! The staff was just amazing. 10/10 would recommend this hotel if you have the budget.

Stayed in November 2024

None

Luxury and sophisticated

Stayed in December 2024

Room was slightly small for price

Location, staff

Stayed in December 2024

Love the hotel and location, cant think of anything we don't like! Too many good points of the hotel that there is zero thing we don't like about it. Our teenagers love it so much that once they get back to their room, they wanna stay in and not leave.

Very new and spacious for a Hotel in Tokyo. We tried all the resturant and really enjoyed the food there from their Japanese omasske to their Japanese fusions. Even the room service was great. Location is amazing, quiet and peaceful but yet walking distance to the high end fashion and street fashion district in less than 20mins. Train station in on the ginza line which is only 2mins walk away. Also, opposite the hotel there is a 24 hour proper supermarket where you can get cooked and fresh food 😋. Many eateries around too. There is a also a Cafe downstairs called City that we get coffee every day.

Stayed in January 2025

What u see is what u get from photos..close to stations..away from crowd yet walkable distance..close to supermkts..free extensive minibar

Stayed in January 2025

Amazing hotel located in the middle of everything! From Culture to Shopping to Dinning everything is just minutes away! By the way restaurants at the hotel are a great option too!

Stayed in January 2025

The room reminds me of Balinese villa style, it is a functional space and It gave me room for privacy. I do love the layout of this room, it is almost a studio APT with a full complimentary mini bar in your room! I expected the bed to be super fluffy soft but it's quite sturdy to my surprise.

Stayed in January 2025

Nothing all was very good

Love it, great value for money and great service, location and all.

Stayed in December 2024

All shared spaces from corridors to restaurants were extremely hot with a boosting heater overhead, which made us always only rush through. Breakfast service ending at 10:30 on New Year’s Day felt too early, and when we arrived right at the ending time we were rushed to grab what we could at once and could not enjoy a calm moment. The breakfast room seemed un equipped to host both hotel guests and external brunch guests. Staff seemed very junior and inexperienced overall, and we hardly got answers to our questions or when asking for recommendations. We didn’t feel understood. House cleaning was very, very slow.

Our suite was cosy and grand all at once, and everything in the room well considered. The views were very nice! Extra points for the humidifier set on by the bed during night service, as well as a the complimentary, well equipped mini bar / tea set. Program the hotel had planned for New Year’s Day was culturally and craftily enlightening.

Stayed in January 2025

Beautifully designed and staff was amazing

Stayed in December 2024

Nothing

Beautiful, mid-modern century interior.

Stayed in December 2024

-

Everything

Stayed in December 2024

The size of the room. The generosity of the hotel. The staff’s hospitality The location!!

Stayed in December 2024

The mini bar was great but the gin provided was very difficult to open

Exceptional staff and great amenity

Stayed in December 2024